Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Mikayla Gaskell

Blackpool,Lancashire

Summary

Motivated and detail orientated professional, who demonstrates strong communication skills, critical thinking, and proactive problem-solving abilities proven to enhance workplace productivity and efficiency. Adaptable and driven with a energetic approach to learning new skills. Adept at building and maintaining professional relationships, a reliable member of the team who has demonstrated the ability to work well with others or independently using own initiative. Thriving in fast-paced environments, maintaining composure under pressure while showcasing outstanding organisation, route planning, and time management skills.

Flexible, adaptable, and highly resilient team member with administrative expertise in Microsoft Office and NHS systems. Committed to delivering high-quality results with a strong focus on systematic approaches and work ethic.


Nine years of experience providing person centred care using a holistic approach in healthcare roles, this being in hospitals, clinics and in-home settings. An empathetic, compassionate and open minded individual who is committed to increasing my knowledge through hands-on learning enabling me to work to the best of my ability. Skilled in assisting with clinical and clerical healthcare tasks whether delivering patient care, maintaining medical records, maintaining a clean and safe environment or collaborating with medical professionals.

In previous roles I have demonstrated the ability to provide guidance and encouragement through physical and emotional support, consistently committed to enhancing patient well-being and contributing positively to healthcare outcomes.


In 2020 I left my position at Enhanced Primary Care to pursue my nursing degree at UCLAN Preston campus, after the first year of my studies and careful consideration, I made the decision to halt my education in adult nursing. I had time to reflect on my future and identify that this was not the route I wished to follow.

Overview

10
10
years of professional experience
4035
4035
years of post-secondary education

Work history

Bank Health Care Assistant

Blackpool Victoria Hospital
Blackpool, UK
09.2020 - 04.2025
  • Company Overview: NHS
  • In this role my duties and responsibilities coincide with my previous role.
  • I left my full-time position to join the bank due to the flexibility, enabling me to pursue my nursing degree, in which I completed my first year but decided to halt and assess career paths.
  • In this role I have continued to work in the community and hospital settings.
  • NHS

Neighbourhood Assistant Clinical and Clerical

Lytham District Nurses
Blackpool
03.2024 - 07.2024
  • Company Overview: NHS
  • All clinical duties and responsibilities were the same as previous role with clerical additions.
  • Maintained digital database, enhancing ease of access to information. Maintaining meticulous records to ensure consistent follow-up care.
  • Updated patient healthcare records and scanned and attached documents to support modifications.
  • Answered phone calls and emails promptly, providing excellent customer service. Stepping in to assist the management team during busy periods.
  • Demonstrated adaptability by taking on additional tasks on manager's request.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Carried out duties with strict compliance to company standards and policies.
  • Liaised with patient-care teams in collecting medical information for record completeness and accuracy, using appropriate communication channels.
  • Documented medical histories accurately for comprehensive understanding of patient conditions.
  • Streamlined communication and liaised effectively between patients, doctors, paramedics and other healthcare professionals, facilitating better medical care delivery and efficient coordination.
  • Fielded requests from information from outside parties and wrote professional correspondence in response.
  • Achieved improved patient outcomes with decision making skills.
  • Handled patient information and updated patient records accurately, according to strict confidentiality guidelines, ensuring patient privacy and legal compliance.
  • Implemented and maintained core measures in patient safety, patient satisfaction and holistic nursing approaches. Implementing health education initiatives, promoting patient awareness.
  • Organised and delivered high-quality patient care, working successfully with other healthcare providers.
  • Communicated effectively with nursing staff regarding changes in health or patient status, improving overall patient care quality.
  • Prioritised and scheduled urgent appointments, dependent on status, implementing exemplary care and wellbeing provisions adhering to and reducing patient wait times.
  • Handled patient referrals for speedy processing. Maintaining internal and external patient referrals, including linking to existing records, diagnostic reports and other related information with outstanding accuracy.
  • Collaborated with other healthcare teams and outside agencies to streamline patient referrals.
  • Assessed patient condition over the phone and in person to monitor history and symptoms for improved patient outcomes.
  • Identified appropriate community resources for patient referrals to promote holistic wellbeing.
  • Treat acute and chronic wounds with appropriate dressings, topical agents, and wound care products for healing improvement and infection control for faster recovery rates.
  • Advanced professional skills through ongoing training courses and maintained up-to-date knowledge on medical terminologies through continuous learning.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Facilitated communication within healthcare team, fostered effective collaboration.
  • Managed inventory of medical supplies for continuous operation of clinic procedures.
  • Archived healthcare records for deceased individuals and those meeting specific criteria.
  • Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.

Neighbourhood Assistant

Enhanced Primary Care, Blackpool Teaching Hospital
Lytham St. Annes, UK
10.2018 - 08.2020
  • Company Overview: NHS
  • In this role I was able to complete my Level 3 NVQ in Health and Social Care.
  • My responsibilities were to assist the community teams that work under Enhanced Primary Care such as; District Nurses, The Falls Service, The Matron Team, Community Therapy and GP Surgeries.
  • Managed my own caseload whilst offering administrative support to other members of the team, reducing workload stress.
  • Undertook all appropriate training to be able to provide care to patients in the community, such as; Venepuncture, Antiseptic Non-Touch technique, Wound Care, Baseline Observations, Moving and Handling for people and intimate loads, Resuscitation, Safeguarding Adults, Safeguarding Children, Data Security Awareness and Infection Control.
  • Enhanced communication with patients by providing clear explanations about procedures and treatments.
  • Worked under direct supervision to help maintain and improve patient care. Observing and reporting patient progress to senior members of staff, contributing to treatment plans.
  • Daily tasks ranged from, venepuncture, recording patients basic observations, catheter care and flushes, chronic wound care, post surgical wound care being removal of sutures/clips, urine analysis, instilling eye drops and therapy interventions.
  • Administrative tasks included answering the telephone, documenting patient contacts maintaining accurate and comprehensible information, arranging appointments, processing referrals, making up new patient packs, discharging patients from the service and putting in wound care prescriptions.
  • Whilst completing daily tasks it was my responsibility to ensure all legal and local requirements was met, always adhering to trust policies and national guidelines.
  • Handled confidential information, maintaining discretion and integrity.
  • Often had to use my own intuitive and determine the best course of action in various situations whilst under pressure. I always worked within my responsibilities and understood when to escalate to senior members of staff.
  • Demonstrated exercises to patients and their families for better understanding of rehabilitation process.
  • Facilitated smooth running of operations through efficient task management.
  • Made travel arrangements, ensuring optimal time management.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Aided in equipment assessments and fittings to ensure comfort and optimum mobility. Measured body parts and joints to determine treatment plans for patients.
  • Assisted physiotherapists in providing rehabilitation services to patients.
  • Worked with patients with various conditions including musculoskeletal injuries, neurological disorders and respiratory issues.
  • Delivered patient care plans under the supervision of licensed therapists, driving recovery goals forward.
  • Worked on electronic health record system to maintain up-to-date patient records.
  • Educated patients and family members on health, wellness and disease prevention to support patient recovery.
  • Worked alone in wound clinics under the remit of a staff nurse, carrying out routine clinical procedures, recording completion and any abnormalities.
  • Maintained cleanliness in all areas of the clinic, sterilised instruments and disposed of contaminated supplies in line with safety procedure to reduce risk of transmission. Ensuring healthier environment for patients and staff.
  • Demonstrated compassionate care in dealing with terminally ill patients. Working closely with families to provide support during difficult times, referring to outside agencies when required.

Radiology Booking Clerk/ Receptionist

Blackpool Teaching Hospitals
Blackpool, UK
04.2018 - 10.2018
  • Company Overview: NHS
  • My key tasks whilst undertaking this role were to provide a broad appointment and reception service for imaging examinations for all wards, departments at the trust, GP's and all other outside agencies that used the service
  • Whilst in this role I gained experience in using a range of hospital systems, which were used to book, re arrange and co-ordinate patients from referrals
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills. Continuously endeavouring to attain the waiting list targets was met, highlighting any issues or difficulties associated with meeting the targets to my manager.
  • I would contact patients to determine if they were suitable for the appropriate imaging examinations by asking questions relevant to their health and the trusts policies, always maintaining professionalism and patient confidentiality
  • In this role I excelled when working as part of an extensive team. I became accustomed to working in multiple locations and assisting in all other activities when required to benefit the team and my colleagues. This enabled me to build positive working relationships with staff and patients for helpful department support.
  • Prepared documentation, ensuring all files were up-to-date and readily available.
  • Covered reception desks, providing positive customer care in person and during telephone calls.
  • Communicated and processed patient information with discretion to maintain confidentiality.
  • Distributed mail and processed outgoing post within assigned delivery times.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output=
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Reduced waiting times through effective time and resource management.
  • Provided clerical support to other employees, including copying, faxing and file management.
  • Liaised between doctors and patients, ensured clear communication at all times.
  • Greeted patients professionally and courteously to create a welcoming environment.

Health Care Assistant

Prestige Nursing & Care
Thornton- Cleveleys, UK
07.2017 - 04.2018
  • Company Overview: Nursing care agency
  • Worked with service users of all ages ranging from children to elderly, all of which suffered from a range of illnesses and conditions.
  • Furthered my knowledge and experience greatly whilst working with adults and children with such complex needs by regularly attending training courses.
  • Worked as part of a small team on one complex care package with a six year old child with; Short gut, Cerebral Palsy, Global Development Delay, Encephalomalacia, Gastrostomy, Slight Curvature of The Spine, Chronic Lung Disease, Central line in situ, Gastrostomy Feed and TPN (Total Parenteral Nutrition) via central line who was unable to stand, walk or sit unaided.
  • Worked along side Social Services, assisting to assess the appropriate input and safeguarding measures that a family would require.
  • Administered medication via PEG tube for improved health outcomes.
  • Facilitated therapeutic play sessions.
  • Assisted patients with exercises designed by physical therapists to improve mobility and strength.
  • Nursing care agency.

Bartender and Waitress

Horn & Hoof Restaurant and Bar
Thornton, Lancashire
05.2017 - 07.2017
  • Promoted special events and offers effectively leading to increased footfall on those days.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Resolved customer complaints promptly to maintain good relationships.
  • Collaborated with team members to provide seamless service during busy periods.
  • Processed payments accurately reducing discrepancies at end of shift tallying.


Home Care Assistant

Baxter Life Care
Blackpool, UK
09.2016 - 05.2017
  • Company Overview: Home Care service.
  • My main role as a home care assistant was to observe, monitor and record patient's conditions, assist individuals with day-to-day activities while consistently encouraging independence and self-belief and manage personal hygiene, maintaining dignity and respect at all times.
  • I wrote legal documents on every visit, administered medication and signed MAR sheets when doing so, promoted mental/physical/nutritional health and communicated with GP's/nurses/physiotherapists and other medical professionals on behalf of service users.
  • Although my role was mainly home care and end of life support, I spent occasional shifts in care homes and on one-to-one shifts, adapting and working well in all environment's.
  • Handled challenging behaviour from dementia-affected individuals effectively.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Improved patient nutrition through careful meal preparation in line with dietary requirements.
  • Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
  • Used manual handling techniques and lifting aids to position service users in safe, comfortable positions as per manual handling guidelines.
  • Administered prescribed medication to patients, ensuring their health and well-being.

Telesales advisor

Together Telecom
Blackpool, Lancashire
07.2015 - 01.2016
  • Enhanced brand reputation by delivering excellent customer service at all times.
  • Demonstrated outstanding negotiation skills to secure beneficial deals for clients.
  • Handled inbound calls to address product enquiries efficiently.
  • Established long-term client relationships with consistent communication. Engaging clients with sales opportunities to secure valuable transactions.
  • Provided detailed product information for informed purchasing decisions.
  • Made outbound calls to prospective customers; introduced new products and services.
  • Used sales scripts tailored towards individual customer needs and interests.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.

Education

NVQ Level 3 - Health and Social Care

Enhanced Primary Care

CACHE LEVEL 2 - Preparing to work in Adult Social Care

Baxter Life Care
Blackpool
2017 - 01.2017

NVQ Level 2 - Health and Social Care

Prestige Nursing & Care
Thornton, Lancashire

GCSEs -

Aspire Academy
Blackpool

Skills

  • Full UK driving license
  • Excellent written communication and telephone manner
  • Attentive listener with strong communication skills
  • Ability to build, develop and maintain professional relationships
  • Excellent attention to detail
  • Critical thinking and proactive problem solving
  • Ability to work independently and use my own initiative
  • Proactive and collaborative team member
  • Outstanding organisation, route planning and time management
  • Thrives in fast-paced environments, able to maintain composure in high pressure situations
  • Flexible, adaptable and highly resilient
  • Administrative and clerical abilities, with knowledge of Microsoft Office and NHS systems
  • Strong focus and work ethic with a systematic approach

Custom

  • Part time
  • Flexible hours

Timeline

Neighbourhood Assistant Clinical and Clerical

Lytham District Nurses
03.2024 - 07.2024

Bank Health Care Assistant

Blackpool Victoria Hospital
09.2020 - 04.2025

Neighbourhood Assistant

Enhanced Primary Care, Blackpool Teaching Hospital
10.2018 - 08.2020

Radiology Booking Clerk/ Receptionist

Blackpool Teaching Hospitals
04.2018 - 10.2018

Health Care Assistant

Prestige Nursing & Care
07.2017 - 04.2018

Bartender and Waitress

Horn & Hoof Restaurant and Bar
05.2017 - 07.2017

Home Care Assistant

Baxter Life Care
09.2016 - 05.2017

Telesales advisor

Together Telecom
07.2015 - 01.2016

NVQ Level 3 - Health and Social Care

Enhanced Primary Care

CACHE LEVEL 2 - Preparing to work in Adult Social Care

Baxter Life Care
2017 - 01.2017

NVQ Level 2 - Health and Social Care

Prestige Nursing & Care

GCSEs -

Aspire Academy
Mikayla Gaskell