Mikail Saglam
Warrington
Summary
A confident, motivated individual, always willing to learn & explore new areas, I especially enjoy working in a team which I have done whist working in BT & also as part of my role in NW Boilers Ltd.
I have excellent sales & communication skills with a strong business / finance acumen & a driven desire to be successful. With strong foundation in teamwork and communication, I bring collaborative spirit to every task. My problem-solving skills and adaptability ensure smooth project execution, even when faced with challenges. Eager to learn and grow, I excel in environments that value initiative and continuous improvement. Enthusiastic about contributing to supportive team while expanding my skill set.
Overview
4
4
years of professional experience
Work History
Degree Apprenice
BT
09.2024 - Current
- Managed and maintained strong B2B relationships with suppliers and business customers, acting as a key point of contact to ensure smooth communication, stakeholder engagement, and effective issue resolution. Strengthened relationship management, negotiation, and professional communication skills while consistently supporting high levels of customer satisfaction in a fast-paced corporate environment.
- Reviewed and analysed supplier and customer contract clauses to identify cost-saving opportunities, reduce unnecessary expenditure, and improve overall commercial efficiency. Demonstrated strong analytical thinking, commercial awareness, attention to detail, and problem-solving abilities by supporting business decisions that contributed towards financial savings and operational improvements.
- Contributed to the development and implementation of automation and process improvement initiatives designed to streamline operational workflows, reduce manual processes, and improve overall productivity. Built experience in business improvement, operational efficiency, and innovative problem-solving while supporting cost-reduction strategies across the wider team.
- Managed work requests from creation through to approval and completion, ensuring tasks were accurately prioritised, processed efficiently, and delivered within agreed timelines. Developed strong organisational skills, workflow management, multitasking abilities, and attention to detail while coordinating responsibilities across multiple business functions.
- Coordinated and supervised offshore teams, monitoring productivity, managing output quality, and ensuring deliverables consistently met business expectations and service standards. Strengthened leadership, people management, performance management, and cross-cultural communication skills while working collaboratively across different time zones and operational teams.
- Worked closely with internal departments, suppliers, and external business customers to support operational delivery and maintain effective business continuity. Enhanced cross-functional collaboration, stakeholder management, teamwork, and professional communication skills within a large corporate organisation.
- Built strong problem-solving and decision-making capabilities by identifying operational challenges, proposing practical solutions, and supporting process improvements that delivered value to both customers and the wider business.
- Developed a commercially focused mindset through hands-on exposure to supplier management, operational processes, contract analysis, financial considerations, and continuous improvement initiatives within a large-scale business environment.
- Successfully balanced full-time professional responsibilities alongside two years of university study, consistently achieving strong academic performance and passing all modules to a high standard. Demonstrated exceptional time management, resilience, adaptability, self-discipline, and the ability to perform effectively under pressure while managing competing priorities.
- Successfully adapted to demanding workloads by balancing academic deadlines with professional commitments, further strengthening prioritisation, organisation, productivity, and the ability to maintain high standards across multiple responsibilities simultaneously.
Part time Assistant
NW Boilers Ltd
Warrington, Cheshire
05.2022 - 08.2024
- Maintaining financial records - record customer invoices, supplier receipts and other expenditures to compile profit statements on a monthly basis for the business. This gives me an understanding of the detail required by the accountant & how to prepare the figures.
- Assisted on plumbing & heating jobs, gaining knowledge, using tools & experiencing face to face interaction with customers.
Education
BTEC Level 3 Busines & LIBF Fin Studies diploma -
Priestley College
Warrington01-2024
GCSEs -
Great Sankey High School
Warrington01-2021
Skills
- MS Excel, Word & PowerPoint
- Presentation skills
- Negotiation
- Relationship Management
- Contract & Commercial Analysis
- Process Automation & Improvement
- Cost Reduction Strategies
- Offshore Team Coordination
- Operational Management
- Workflow & Request Management
- Leadership & Team Oversight
- Time Management & Multitasking
- Problem Solving
- Analytical Thinking
- Organisational Skills
- DBS checked
- Team work
Core Qualifications
- Full, clean driving licence (own transport)
References
Mrs A Smith, Deputy Director, Home Office. Ann.smith@homeoffice.gov.uk.
07917 853933
Mr A McNally, Director, NW Boilers Ltd. nwboilers2021@gmail.com. 07974657238
Interests
Duke of Edinburgh Bronze & Silver
Football
Gym
Timeline
Degree Apprenice
BT
09.2024 - Current
Part time Assistant
NW Boilers Ltd
05.2022 - 08.2024
BTEC Level 3 Busines & LIBF Fin Studies diploma -
Priestley College
GCSEs -
Great Sankey High School