Mika Kralikova
Blaby,Leicestershire
Summary
Ambitious and well-organized customer focused person with high interpersonal communications skills, patient and determined in achieving my goals and responsible for allocated duties. Having an excellent level of customer service, enjoying working in team and feeling confident when working alone. A fast learner with a desire to acquire new knowledge and skills.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work history
Customer service assistant
Jam Jam Boomerang
Coventry
2015.09 - 2026.07
- Liaise with customers on a day-to-day basis to provide a support on any queries
- Create friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Maintain and develop relationships with customers and build on new ones
- Deliver exceptional service by greeting and serving customers in timely, friendly manner
- Resolve guest complaints promptly and professionally, notifying management of concerns
- Party room set up, food service, food allergy knowledge, enthusiasm, and communication with all age groups
- Prepare cheques for customers and processing payments through cash or credit card and returning any balances
- Provide personalised service and assistance for large parties of guests and VIP’s
- Manage bookings in person, over the phone, or online
- Liaise with Health & Safety
Warehouse operative / Administrator
Technicolor Distribution
Rugby
2009.03 - 2015.08
- Picking and packing orders ready for dispatch
- Receiving deliveries and booking stock into the system
- Maintaining records of stock and stock transfers
- Prepare shipping documents
- Supporting warehouse team leaders / supervisors
- Updating the systems and keeping all documentation up to date and organized
- Running daily reports
- Training new starters
- Problem solving
Certification
Full UK driving license, own car, Level 2 food hygiene certificate
Languages
Slovak, English, Czech, Polish
References
Available upon request
Affiliations
- Travelling, Cycling, Gym, DIY
Timeline
Customer service assistant
Jam Jam Boomerang
2015.09 - 2026.07
Warehouse operative / Administrator
Technicolor Distribution
2009.03 - 2015.08