Miho Tuffley

Responsible for contacting customers and managing both complaints and compliments to ensure a positive travel experience. Duties include accurate system usage, handling email and phone communications, and resolving complex issues with professionalism, particularly for premium customers. Skilled in managing challenging interactions and difficult tasks while consistently achieving performance targets. Demonstrates strong problem-solving abilities, attention to detail, and a commitment to delivering exceptional customer service in compliance with airline standards.

Responsible for creating new flight and BA Holidays bookings, processing changes, and addressing customer queries, including The British Airways Club inquiries. Ensured accurate and efficient use of booking systems while delivering prompt and professional responses over the phone. Skilled in meeting performance and sales targets, maintaining high standards of customer service, and providing tailored solutions to enhance the travel experience.

Responsible for creating and modifying bookings and handling customer inquiries in both English and Japanese. Liaised with airports, sales offices, and travel agents in Japan to ensure a smooth travel experience for customers. Skilled in efficient system usage and consistently met performance and sales targets, including achieving the highest sales on multiple occasions.

Provided professional polish and gel nail treatments to customers while maintaining the highest standards of service. Responsible for promoting and selling nail care products in a highly professional manner, ensuring an exceptional customer experience and supporting brand reputation.

Working as a nail technician in a busy department store, Debenhams. Duties included promoting and selling products, consulting and giving treatments to customers, managing appointments and training junior members of staff. Also responsible for using time efficiently to ensure sales targets are hit.

Responsible for welcoming visitors and delivering property presentations to customers. Involved in all aspects of customer service to ensure guests feel welcome, while acting as a key link between customers and the sales team. Developed strong communication skills and gained confidence in presenting to groups, contributing to a positive customer experience.

Worked in a busy Tokyo salon, responsible for delivering excellent customer care and assisting other stylists while specialising as a trained colour technician. Developed resilience and adaptability by overcoming challenging tasks and maintaining a positive attitude in a fast-paced environment. Strengthened consideration for customers and enhanced my ability to collaborate effectively with team members, ensuring high standards of service and customer satisfaction.