Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
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Mihai Florea

Summary

Highly organised and efficient professional with a strong foundation in customer service, team collaboration, and time management proficiency. Demonstrates exceptional attention to detail, proactive problem-solving abilities, and a friendly, polite attitude that fosters positive interactions.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Sales Associate

Kurt Geiger
Milton Keynes, England, United Kingdom
06.2023 - 03.2025
  • Increased customer satisfaction by providing exceptional service.
  • Managed inventory, minimising stock shortages or overages.
  • Stayed abreast with the latest industry trends to provide accurate advice to customers.
  • Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
  • Resolved customer complaints promptly, improving customer retention rates.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Sales Assistant

River Island
Milton Keynes, England, United Kingdom
11.2021 - 05.2023
  • Assisted customers with product selection for optimal satisfaction.
  • Built strong relationships with regular customers for repeat business.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Collaborated effectively with team members to meet sales targets.
  • Trained new staff members, fostering a supportive working environment.
  • Utilised excellent communication skills to provide detailed product information.
  • Ensured stock replenishment in a timely manner to maintain product availability.

Customer Assistant

STAY BUSY RO LIMITED
Birmingham, West Midlands
03.2021 - 11.2021
  • Secured repeat business with exceptional query handling and problem-solving abilities.
  • Offered tailored advice to clients for better decision-making and higher satisfaction.
  • Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
  • Application to EU Settlement Scheme, National Insurance Number, bank account, student finance, school place, GP registration, LTD registration

Sales Assistant/Stockroom

Footasylum
Birmingham, West Midlands
04.2018 - 09.2020
  • Ensured store cleanliness for a welcoming shopping environment.
  • Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
  • Collaborated with team members to achieve monthly targets.
  • Created visually appealing merchandise displays, attracting more foot traffic into the store.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.

Sales Assistant/ Stockroom

Fanatics @ Aston Villa FC
Birmingham, West Midlands
03.2017 - 04.2018
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Utilised excellent communication skills to provide detailed product information.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers with product selection for optimal satisfaction.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Conducted daily inventory checks to manage stock levels accurately.

Education

Certificate of Higher Education - Aviation and Airport Management

University College Birmingham
Birmingham
09.2020 - 07.2022

Skills

  • Critical Thinking
  • Interpersonal Skills
  • Customer service
  • Organized
  • Positive attitude
  • Attention to detail
  • Team player
  • Efficient and proactive
  • Sales target achievement
  • Adapting to customer needs

Languages

Romanian
Native language
English
Advanced (C1)
Spanish
Beginner
Romanian
Native
Italian
Beginner

Certification

  • Hotel Reception Diploma (short Online course)

Affiliations

  • football
  • coffee

Timeline

Sales Associate

Kurt Geiger
06.2023 - 03.2025

Sales Assistant

River Island
11.2021 - 05.2023

Customer Assistant

STAY BUSY RO LIMITED
03.2021 - 11.2021

Certificate of Higher Education - Aviation and Airport Management

University College Birmingham
09.2020 - 07.2022

Sales Assistant/Stockroom

Footasylum
04.2018 - 09.2020

Sales Assistant/ Stockroom

Fanatics @ Aston Villa FC
03.2017 - 04.2018

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Mihai Florea