Mihai Alexandru Isvanca
IT Technician
Summary
Dedicated, organized and methodical IT Technician with strong interpersonal abilities gained working and interacting with different types of people and characters in computer repair shops and small businesses. Always seeking to achieve a high standard in every work I undertake by monitoring, identifying and solving technical issues. Adept at moving into multi-vendor environments and adapting to new technologies fluently. Ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
IT Technician (SelfEmployed)
NERDAPP LTD
London, London
03.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Linked computers to network and peripheral equipment.
- Recovered critical information from data back ups to restore functionality.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Troubleshoot Microsoft 365 and other private email servers issues
IT Help Desk Technician (Worked Remotely from UK)
SC INTEGRALSERV SRL
Onesti, Bacau
07.2018 - 02.2022
- Designed and installed well-functioning PC systems, networks, connections and cabling
- Performed troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Inspected LAN infrastructure and fixed minor or major problems/bugs
- Tested and configured software and maintained and repaired hardware and peripheral devices
- Evaluated network performance and found ways of improvement
- Organized and scheduled upgrades and maintenance without deterring others from completing their own work
- Did regular data backups to protect the organization's information
- Provided technical direction to co-workers on computer and network usage and offered comprehensive advice and instructions including cyberthreats education
- Built and managed CCTV Security Systems for different company offices and storage facilities
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Monitored company inventory to keep stock levels and databases updated.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Computer Equipment & Network Technician
SC LOGOSERV SRL
Onesti, Bacau
08.2016 - 06.2018
- Worked with customers to understand needs and provide excellent service.
- Installed new IT systems
- Upgraded existing hardware and software
- Visited clients at offices and home to set up their infrastructure and personal PC's or fix faulty equipment
- Benchmarked systems and networks to make sure that they are working properly
- Diagnosed and repaired printers, scanners and other office equipment
- Prepared cost estimates for new installations
- Build and managed CCTV Security Systems for local businesses and private individuals
- Did routine administration, like organizing staff rota's
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
Education
Secondary School -
Scoala Gimnaziala "George Enescu"
Onesti, Romania 09.1996 - 08.2006
Computer & Network Technician - Technological
Colegiul Technic "Petru Poni"
Onesti, Romania 09.2006 - 09.2010
Skills
Desktop Technical Support
Peripheral Repair
Help Desk Operations
Mobile Device Deployment
Software deployment management
Helpdesk services
Data retention
AV Equipment Management
Application installations
Wireless Networking
Network component installations
Project Management
Computer imaging
Hardware and software installation
PC refurbishment
Desktop and laptop installations
Security best practices
Virus and malware prevention
Regulatory compliance
Technical Writing
Technical Analysis
Web Security
Decision Making
Ability to meet deadlines and manage conflicting tasks
Windows/Linux Server administration (Cpanel/Apache)
Network Traffic Monitoring / Analysis
Cyberthreats Prevention
Certification
Comptia A+ ( In course )
Timeline
Comptia A+ ( In course )
11-2022
ITIL ( In course )
11-2022
Microsoft Windows 10 ( In course )
11-2022
Microsoft 365 Certified: Fundamentals ( In course )
11-2022
IT Technician (SelfEmployed)
NERDAPP LTD
03.2022 - Current
IT Help Desk Technician (Worked Remotely from UK)
SC INTEGRALSERV SRL
07.2018 - 02.2022
Computer Equipment & Network Technician
SC LOGOSERV SRL
08.2016 - 06.2018
Computer & Network Technician - Technological
Colegiul Technic "Petru Poni"
09.2006 - 09.2010
Secondary School -
Scoala Gimnaziala "George Enescu"
09.1996 - 08.2006