Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIHAI DANIEL BALOGH

Southampton

Summary

Highly motivated worker with experience Excellent customer service, communication, and problem-solving skills. Caring aide skilled in assisting with daily activities, providing emotional and mental support, and managing household tasks. Proven ability to ensure physical comfort, safety, and well-being for all patients. Demonstrated commitment to promoting patient autonomy, independence, and dignity. Motivated individual with administrative and clerical experience. Excellent record of accuracy, organization and attention to detail. Highly proficient in Microsoft Office Suite, can handle multiple tasks simultaneously and work independently or part of a team. Committed to providing exceptional administrative services to ensure smooth and efficient operations. Willing to relocate: Anywhere

Dedicated professional with extensive experience in team management and operational oversight. Consistently delivers high-quality results through effective collaboration and adaptability to changing needs. Known for strong organizational skills and commitment to fostering productive work environment.

Knowledgeable with proven ability to oversee operations and ensure high standards. Successfully managed teams to maintain efficiency and resolve issues promptly. Demonstrated leadership and problem-solving skills in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Relief Supervisor

Luxury Leisure Ltd
08.2024 - Current
  • Taking charge of the day-to-day operations of the leisure facility when regular supervisors are unavailable.
  • Leading and motivating staff to ensure efficient and effective service delivery.
  • Addressing customer inquiries, resolving issues, and ensuring a positive experience.
  • Managing the smooth running of the facility, including equipment maintenance and setup.
  • Enforcing and adhering to health and safety regulations and procedures.
  • Depending on the specific facility and role, may include lifeguarding, coaching, or other activity-related duties.
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills, interacting with staff and customers.
  • A strong focus on customer service and the ability to handle diverse customer interactions.
  • Achieved higher productivity levels by motivating team members and setting clear expectations.
  • Contributed to overall operational efficiency by anticipating staffing needs and proactively arranging coverage for absences or vacations.
  • Managed conflict resolution among team members, promoting open dialogue and fairness in decisionmaking.
  • Maintained accurate records of employee hours worked, ensuring payroll accuracy and timely submission.
  • Assisted in budget management for relief operations, monitoring expenses and identifying cost-saving opportunities.
  • Improved employee morale by addressing concerns and implementing positive changes in the work environment.
  • Evaluated resource allocation during peak periods to ensure adequate staffing levels without compromising quality of service.

Administration Assistant

Sopra Steria UKVCAS (Home Office)
01.2024 - 06.2024
  • Company Overview: Berry-recruitment
  • Processing visas
  • Scanning documents
  • Providing a face-to-face service, supporting customers with their visa and citizenship applications
  • Helping people, ensuring each individual receives a professional, efficient, and considerate customer experience
  • Process work in line with agreed procedures, business rules or scripts -
  • Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transaction
  • Resolve queries, escalate as necessary and log if appropriate
  • Schedule and prioritise allocated work on a daily basis
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

ASSISTANT CARER

BLOSSOM CARE
09.2022 - 05.2023
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques.
  • Offered support during end-of-life care situations which brought dignity, comfort and relief of suffering.
  • Managed patient documentation efficiently, ensuring accuracy and adherence to privacy regulations.
  • Maintained a clean and hygienic environment for patients by performing housekeeping tasks regularly.
  • Provided transportation services for patients, enabling them to attend appointments and social events safely.
  • Provided respite care for caregivers who needed temporary relief from their caregiving duties.
  • Mentored new assistant carers, sharing knowledge and expertise to ensure high-quality patient care standards were met consistently.

ADMINISTRATIVE CLERK

UNIVERSITY HOSPITAL SOUTHAMPTON
05.2021 - 09.2022
  • Answered incoming calls promptly, providing information or transferring calls as necessary
  • Organized files and records systematically ensuring easy access when needed
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Managed confidential information discreetly respecting privacy policies
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Proofread and edited professional documents to fix errors.
  • Processed and prepared documents such as business or government forms and expense reports.
  • Streamlined document management, implemented digital filing system that improved access and security.

ADMIN CLERK

University Hospital Southampton
05.2018 - 05.2021
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Contributed to project success by providing administrative support to various teams as needed.

PICKER/PACKER

HANCOCK'S CASH & CARRY LTD
12.2016 - 07.2017
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.

DJ

UNION OF THE PRODUCERS OF PHONOGRAMS FROM ROMANIA
07.2013 - 01.2016
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting set lists accordingly for an engaging experience tailored towards audience preferences.
  • Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
  • Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
  • Prepared daily stories to discuss during broadcasts.

Education

Certificate -

College of Technical Studies And Transportation AUTO
Romania
01.2013

Skills

  • Incident reporting
  • Policy enforcement
  • Crisis management
  • Customer service
  • Attention to detail
  • Goal oriented
  • Verbal and written communication
  • Relationship building
  • Training and mentoring
  • Team building
  • Safety protocols
  • Coaching and mentoring
  • Analytical thinking
  • Conflict resolution
  • Policy and procedure development
  • Staff management
  • Task delegation

Timeline

Relief Supervisor

Luxury Leisure Ltd
08.2024 - Current

Administration Assistant

Sopra Steria UKVCAS (Home Office)
01.2024 - 06.2024

ASSISTANT CARER

BLOSSOM CARE
09.2022 - 05.2023

ADMINISTRATIVE CLERK

UNIVERSITY HOSPITAL SOUTHAMPTON
05.2021 - 09.2022

ADMIN CLERK

University Hospital Southampton
05.2018 - 05.2021

PICKER/PACKER

HANCOCK'S CASH & CARRY LTD
12.2016 - 07.2017

DJ

UNION OF THE PRODUCERS OF PHONOGRAMS FROM ROMANIA
07.2013 - 01.2016

Certificate -

College of Technical Studies And Transportation AUTO

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MIHAI DANIEL BALOGH