MIHAELA DANIELA CURUESCU
Head Housekeeper
London
Summary
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Overview
5
5
years of professional experience
Work History
Head housekeeper
Clarity Housekeeping ltd
London
07.2025 - Current
- Created a safe environment for guests and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
- Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
- Prioritised tasks effectively to meet tight deadlines during peak seasons.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
- Ensured guest satisfaction with timely and efficient room service.
- Instructed staff on use of new cleaning tools, improving their productivity levels.
- Planned, monitored and controlled housekeeping budgets , consistently meeting performance targets.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
- Facilitated smooth day-to-day operations, coordinating with reception and reservations to ensure impeccable service delivery.
- Organised team meetings for better communication and coordination amongst staff.
- Trained housekeepers cleaning best practices, boosting guest satisfaction rating from 84% to 89.5%.
- Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
- Delegated tasks according to individual strengths, boosting team efficiency.
- Managed and supervised a team of 10 housekeeping staff to consistently exceed guest expectations.
Assistant head housekeeper
Clarity Housekeeping ltd
London
03.2025 - 07.2025
- Worked closely with head housekeeper to design and implement operational strategies for increased efficiency.
- Optimised work shifts according to demand patterns, ensuring full coverage during peak times.
- Coordinated with other departments for seamless hotel operation.
- Assisted in the training and development of new housekeeping staff for improved performance.
- Provided excellent customer service by responding promptly to guest queries.
- Participated actively in staff meetings, providing valuable insights into process improvements.
- Demonstrated strong problem-solving skills whilst addressing guest complaints or issues.
- Managed laundry operations, ensuring availability of clean linen at all times.
- Organised team briefings, fostering a cohesive work environment.
- Ensured adherence to health and safety regulations by conducting regular checks.
- Led room inspections, ensuring strict compliance with brand standards.
Supervisor
Clarity Housekeeping ltd
London
01.2025 - 03.2025
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Implemented company policies effectively, maintained high standards of service delivery.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Coordinated with other supervisors to maintain consistency across shifts.
- Monitored employee attendance records for maintaining discipline within the team.
- Laundered items within set timeframes to meet hotel demands.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Credit controller
Genpact Romania
Remote
01.2024 - 11.2024
- Chased clients to procure payments in line with agreed terms and conditions.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Used appropriate action to deal with bounced direct debit and cheque payments.
- Uploaded relevant documentation to client portals.
- Negotiated payment plans suitable for clients.
- Followed up monthly statements with courtesy calls to customers.
- Conducted regular account reviews to maintain accurate records.
- Contacted customers about overdue payments by phone, letter and email.
- Managed customer accounts for maintaining positive client relationships.
- Conducted credit checks and monitored credit alerts.
- Negotiated terms and conditions, payment plans and settlements.
- Investigated invoices, requesting appropriate evidence from suppliers.
- Maintained professional client interactions whilst managing overdue payments.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
Store manager
La Doi Pasi
Timisoara
10.2023 - 11.2024
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Customer service representative
Brico Depot
Timisoara
04.2021 - 07.2023
- Enhanced communication channels through regular updates on company policies and promotions.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Collaborated with sales team to maximise product visibility and sales.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Science - Business and Tourism Management
Canterbury Chirst Church University
London 01.2025 -
Skills
Budgeting expertise
Languages
English
Proficient (C2)
German
Advanced
Timeline
Head housekeeper
Clarity Housekeeping ltd
07.2025 - Current
Assistant head housekeeper
Clarity Housekeeping ltd
03.2025 - 07.2025
Supervisor
Clarity Housekeeping ltd
01.2025 - 03.2025
Bachelor of Science - Business and Tourism Management
Canterbury Chirst Church University
01.2025 -
Credit controller
Genpact Romania
01.2024 - 11.2024
Store manager
La Doi Pasi
10.2023 - 11.2024
Customer service representative
Brico Depot
04.2021 - 07.2023
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