MIHAELA DANIELA CURUESCU
Head Housekeeper
London
Summary
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls and schedule management. Deadline-driven, focused on turning over rooms in efficient, cost-effective manner.
Overview
5
5
years of professional experience
Work History
Head housekeeper
Clarity Housekeeping ltd
London
2025.07 - Current
- Created a safe environment for guests and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
- Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
- Prioritised tasks effectively to meet tight deadlines during peak seasons.
- Enhanced cleanliness standards with strict implementation of hygiene regulations.
- Ensured guest satisfaction with timely and efficient room service.
- Instructed staff on use of new cleaning tools, improving their productivity levels.
- Planned, monitored and controlled housekeeping budgets , consistently meeting performance targets.
- Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
- Facilitated smooth day-to-day operations, coordinating with reception and reservations to ensure impeccable service delivery.
- Organised team meetings for better communication and coordination amongst staff.
- Trained housekeepers cleaning best practices, boosting guest satisfaction rating from 84% to 89.5%.
- Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
- Delegated tasks according to individual strengths, boosting team efficiency.
- Managed and supervised a team of 10 housekeeping staff to consistently exceed guest expectations.
Assistant head housekeeper
Clarity Housekeeping ltd
London
2025.03 - 2025.07
- Worked closely with head housekeeper to design and implement operational strategies for increased efficiency.
- Optimised work shifts according to demand patterns, ensuring full coverage during peak times.
- Coordinated with other departments for seamless hotel operation.
- Assisted in the training and development of new housekeeping staff for improved performance.
- Provided excellent customer service by responding promptly to guest queries.
- Participated actively in staff meetings, providing valuable insights into process improvements.
- Demonstrated strong problem-solving skills whilst addressing guest complaints or issues.
- Managed laundry operations, ensuring availability of clean linen at all times.
- Organised team briefings, fostering a cohesive work environment.
- Ensured adherence to health and safety regulations by conducting regular checks.
- Led room inspections, ensuring strict compliance with brand standards.
Supervisor
Clarity Housekeeping ltd
London
2025.01 - 2025.03
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Implemented company policies effectively, maintained high standards of service delivery.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Coordinated with other supervisors to maintain consistency across shifts.
- Monitored employee attendance records for maintaining discipline within the team.
- Laundered items within set timeframes to meet hotel demands.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Credit controller
Genpact Romania
Remote
2024.01 - 2024.11
- Chased clients to procure payments in line with agreed terms and conditions.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Used appropriate action to deal with bounced direct debit and cheque payments.
- Uploaded relevant documentation to client portals.
- Negotiated payment plans suitable for clients.
- Followed up monthly statements with courtesy calls to customers.
- Conducted regular account reviews to maintain accurate records.
- Contacted customers about overdue payments by phone, letter and email.
- Managed customer accounts for maintaining positive client relationships.
- Conducted credit checks and monitored credit alerts.
- Negotiated terms and conditions, payment plans and settlements.
- Investigated invoices, requesting appropriate evidence from suppliers.
- Maintained professional client interactions whilst managing overdue payments.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
Store manager
La Doi Pasi
Timisoara
2023.10 - 2024.11
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Assisted customers in locating products around the shop floor promptly.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained an organised stock room for easy accessibility of goods.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Customer service representative
Brico Depot
Timisoara
2021.04 - 2023.07
- Enhanced communication channels through regular updates on company policies and promotions.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Collaborated with sales team to maximise product visibility and sales.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Science - Business and Tourism Management
Canterbury Chirst Church University
London 2025.01 -
Skills
Budgeting expertise
Exceptional time management
Housekeeper staff training
Tactful diplomacy
Lost property administration
Leadership
Problem-solving
SAP knowledge
Debt recovery techniques
Document coordination
Microsoft Excel proficiency
Customer credit checks
Knowledge of legal processes
Calm under pressure
Customer handling
Languages
English
Proficient (C2)
German
Advanced
Timeline
Head housekeeper
Clarity Housekeeping ltd
2025.07 - Current
Assistant head housekeeper
Clarity Housekeeping ltd
2025.03 - 2025.07
Supervisor
Clarity Housekeeping ltd
2025.01 - 2025.03
Bachelor of Science - Business and Tourism Management
Canterbury Chirst Church University
2025.01 -
Credit controller
Genpact Romania
2024.01 - 2024.11
Store manager
La Doi Pasi
2023.10 - 2024.11
Customer service representative
Brico Depot
2021.04 - 2023.07