Mihaela Ursuleac
Nuneaton,United Kingdom
Summary
Dedicated professional with strong interpersonal skills and a solid foundation in educational support. Demonstrated expertise in communication, organisation, financial management, and academic environments. Committed to enhancing student learning experiences and contributing to institutional success.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Teaching assistant in higher education
University of Birmingham
Birmingham, Birmingham
10.2022 - 06.2025
- Marked approximately 150 written exam scripts with consistency and accuracy, ensuring full compliance with university assessment standards and deadlines.
- Organised and led extracurricular workshops that supported student development beyond classroom, increasing overall engagement.
- Collaborated with academic staff to support lesson planning and streamline content delivery for seminars of around 25 students.
- Explained complex theories and concepts in accessible terms, resulting in greater student understanding and participation.
- Prepared and distributed educational materials ahead of time, contributing to more efficient and well-structured learning environment.
Office manager
Ursuleac Trans Ltd
Nuneaton, Warwickshire
08.2018 - 06.2025
- Managed over 10 high-volume telephone and email enquiries daily, reducing backlog and ensuring prompt communication.
- Coordinated maintenance for three vehicles, maintaining a safe and functional work environment.
- Streamlined administrative procedures, enhancing office efficiency and decreasing task processing time by approximately 30%.
- Oversaw daily operations of the driving team to ensure seamless workflow and task completion.
- Conducted monthly audits of company expenditures, identifying cost-saving opportunities that achieved a 40% reduction in office expenses.
- Prepared detailed weekly and monthly reports to inform strategic decision-making.
- Revised office policies to ensure compliance with evolving business needs and regulatory requirements.
Accounts Receivable Specialist (with English Language)
CGS Romania
Bucharest, Bucharest
04.2016 - 09.2017
- Managed a portfolio of 20 American corporate clients, overseeing more than 1,000 active leasing contracts and more than 10,000 devices, ensuring accurate billing and client satisfaction.
- Coordinated with multiple stakeholders to resolve pending issues swiftly.
- Handled over 10 daily high-volume telephone and email enquiries, resolving issues promptly and significantly reducing response times and backlogs.
- Streamlined transaction recording and tracking using accounting software, improving accuracy and reducing manual input errors.
- Identified and resolved ledger discrepancies through regular audits, contributing to cleaner monthly account reconciliations.
- Conducted credit checks on prospective clients,
Assistant manager
Intelli Builders SRL
Suceava, Suceava
02.2012 - 04.2014
- Facilitated regular team meetings to promote open communication and collaboration.
- I cultivated robust connections with suppliers to ensure prompt delivery of products.
- Ensured compliance with health and safety regulations, sustained a secure working environment.
- Assisted manager during audits, guaranteeing accurate reporting of findings.
- Developed classification systems for effective archive management.
Hearing aid audiologist
Audionova Romania
Suceava, Suceava
12.2010 - 09.2012
- Provided care to approximately 10 patients daily, delivering personalised hearing aid solutions and improving patient satisfaction and quality of life.
- Customised and fitted over 1,000 hearing aids, applying best practices to ensure optimal comfort, usability, and long-term outcomes.
- Achieved strong referral growth, with over 30% of new patients referred directly through my outreach efforts to ENT specialists and GPs.
- Promoted company services to medical professionals nationwide, establishing and maintaining relationships with ENT and GP clinics across the country.
- Managed sensitive discussions around hearing loss with empathy, fostering trust and encouraging positive patient engagement.
- Developed tailored aural rehabilitation programmes, supporting individual patient needs and boosting adherence to long-term hearing care.
- Collaborated with cross-functional medical teams, ensuring coordinated and consistent care across different points of the healthcare journey.
- Stayed current with technological advancements, ensuring patients had access to the most modern and effective hearing solutions.
Sales consultant
Avenir Telecom, Romania
Suceava, Suceava
07.2007 - 11.2011
- Increased sales by 20% year-over-year through strategic upselling, personalised customer engagement, and proactive lead conversion.
- Consistently exceeded monthly sales targets, contributing to overall success and growth of branch.
- Led and developed a high-performing sales team that won Best Sales Shop of the Year in 2008 recognising outstanding performance and teamwork.
- Created persuasive sales proposals, significantly boosting conversion rates and customer retention.
- Negotiated and closed complex contracts, ensuring customer satisfaction and long-term partnerships.
- Monitored stock levels and managed inventory, preventing shortages and improving operational efficiency.
- Utilised CRM software effectively for lead tracking and follow-ups, improving customer response time and sales cycle management.
- Delivered outstanding customer service, resolving queries promptly and maintaining high satisfaction scores.
Education
Doctor of Philosophy - Management
University of Birmingham
Birmingham 10.2018 - 04.2025
Master Degree (English Language) - Studies in Economics
Friedrich Schiller University of Jena
Jena, Thuringen 10.2014 - 06.2016
Master Degree - Management and Business Administration
“Stefan cel Mare” University of Suceava
Suceava, Romania 10.2008 - 07.2010
Bachelor Degree - Economics – Commerce, Tourism and Services
“Stefan cel Mare” University of Suceava
Suceava, Suceava 10.2005 - 07.2008
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Financial Reporting and Analysis
- Detail and deadline orientated
- Advanced computer proficiency
- Cash register familiarity
- Complex problem solving
- Excellent work ethic
- Sales experience
- Teambuilding & Training
- Front desk experience
- Time management
- Excellent communication skills
Custom
True
Certification
- Business Plans for Entrepreneurs – TESCA Project with Assystem UK Ltd (2008)
Participated in a specialised training programme on developing business plans for start-ups, with a focus on feasibility, strategy, and financial modelling. - TOEFL Certificate (2013)
Demonstrated advanced proficiency in academic English communication (reading, writing, listening, and speaking). - DAF Certificate (Deutsch als Fremdsprache) – German Language Proficiency (2015)
Awarded for achieving proficiency in academic and professional German. - ACCA F1 – Accountant in Business (2017)
Gained foundational knowledge in business structure, corporate governance, and financial management within the ACCA framework. - Introduction to Statistical Analysis using SPSS and NVivo – University of Birmingham (2019)
Practical training in data coding, thematic analysis, and statistical interpretation using industry-standard software tools. - Rising Research Profile Programme – University of Birmingham (2019)
Strategic workshops designed to support early career researchers in building visibility, publication impact, and academic networks. - Plagiarism, Paraphrasing, Copyright & Referencing (EndNote) (2018)
Trained in academic integrity and proper use of referencing tools for scholarly writing. - Literature Reviewing and Specialist Business Databases (2018)
Focused on advanced search strategies and using academic databases such as Scopus, Web of Science, and Business Source Premier. - Effective Researcher Workshop – University of Birmingham (2018)
Intensive workshop covering research planning, time management, networking, and communication for doctoral researchers. - BAM Conference Workshop – Strategy-as-Practice Meets Entrepreneurship-as-Practice (2019)
Participated in a specialised workshop exploring process-based perspectives in strategic and entrepreneurial research. - ISBE FAMBIZ Research Development Workshop – Institute for Small Business and Entrepreneurship (2019)
Timeline
Teaching assistant in higher education
University of Birmingham
10.2022 - 06.2025
Doctor of Philosophy - Management
University of Birmingham
10.2018 - 04.2025
Office manager
Ursuleac Trans Ltd
08.2018 - 06.2025
Accounts Receivable Specialist (with English Language)
CGS Romania
04.2016 - 09.2017
Master Degree (English Language) - Studies in Economics
Friedrich Schiller University of Jena
10.2014 - 06.2016
Assistant manager
Intelli Builders SRL
02.2012 - 04.2014
Hearing aid audiologist
Audionova Romania
12.2010 - 09.2012
Master Degree - Management and Business Administration
“Stefan cel Mare” University of Suceava
10.2008 - 07.2010
Sales consultant
Avenir Telecom, Romania
07.2007 - 11.2011
Bachelor Degree - Economics – Commerce, Tourism and Services
“Stefan cel Mare” University of Suceava
10.2005 - 07.2008
Similar Profiles
Luke MooreLuke Moore
Customer service assistant at University of BirminghamCustomer service assistant at University of Birmingham
Madhulika MazumderMadhulika Mazumder
Postdoctoral Research Fellow, School of Chemistry at University of BirminghamPostdoctoral Research Fellow, School of Chemistry at University of Birmingham
Guy CrichtonGuy Crichton
Undergraduate Researcher – DNA Repair at University of BirminghamUndergraduate Researcher – DNA Repair at University of Birmingham
Wayne BurdenWayne Burden
Head of Operations at Handmade Speciality Products LtdHead of Operations at Handmade Speciality Products Ltd
Ellie Ann JacksonEllie Ann Jackson
Broadband Engineer at Sky TVBroadband Engineer at Sky TV