Mihaela Stefan
London
Summary
Detail-oriented and adaptable FOH team member with strong interpersonal and organizational skills. Proven ability to handle multiple projects simultaneously with a high degree of accuracy and accustomed to emotionally demanding work. Proficient in following specifications and customer demands whilst providing compassionate and satisfactory treatment.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Premier Inn
04.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Registered guest information on database to maintain accuracy and tracking information.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Delivered exceptional service as illustrated through multiple positive Tripadvisor reviews.
Carer
Change Social Care Solutions
08.2021 - 01.2022
- Assisted with dressing, dental care, grooming, bathing, meal preparation, and medication reminders to maintain self-esteem and wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned wheelchair bound patients to prevent bedsores and maintain comfort levels.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Bachelor of Science - Biomedical Sciences
University of Roehampton
London, United Kingdom06.2024
Skills
- First Aid Trained in Emergency Situations
- Strong Work Ethic
- Professional Appearance
- Excellent Communication skills and Multilingual
- Social Perceptiveness
- Complex Problem-Solving
- Team Collaboration
- Adaptable and Flexible during High Pressure Situations
- Emotional Resilience within End of life care
- Dependable and Responsible
- Compassionate Patient Management
- Excellent Attention to Detail
- Multitasking and Organization
- Relationship Building
Languages
Romanian
Native language
Romanian
Proficient
C2
Accomplishments
Achieved the title of 'FOH Employee of the Year' within the first 5 months.
Timeline
Front of House Employee
Premier Inn
04.2023 - Current
Carer
Change Social Care Solutions
08.2021 - 01.2022
Bachelor of Science - Biomedical Sciences
University of Roehampton
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