Mihaela Sidor

• Improved team productivity by implementing new management strategies.
• Managed inventory, ensured consistent supply of resources.
• Conducted regular employee training to enhance skillsets.
• Ensured compliance with health and safety standards for a safe workplace.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Resolved underlying issues swiftly, mitigated potential risks effectively.
• Monitored health and safety measures for guaranteed compliance.
• Prioritised staff welfare for improved morale and commitment.

• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
• Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Analysed operations to improve restaurant efficiency and service levels.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

At Cote, I started my journey as a waitress and within one year I was promoted to Supervisor , Assistant Manager after three years and and Assistant General Manager two years later. My commitment, dedication, passion for flawless service and creating a great dining experience for our guests has enable me to grow quickly within the company.

• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining guests' satisfaction score.
• Implemented cost control measures that reduced controllable costs to budget's target.
• Worked with General Manager to determine effective business strategies, achieving gross profit goal.
• Evaluated staff performance, implementing training and development programs to maintain exceptional service levels.
• Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
• Trained staff on best practices to achieve optimal productivity.
• Oversaw daily operations of restaurant, including inventory and supply restocking, payment handling and assisting customers.
• Implemented innovative ideas to develop action plans to increase performance and exceed sales KPIs.
• Built customer relationships with consultative sales approach
• Addressed guests issues calmly and professionally, delivering quick, successful resolutions.

• Directing and coordinating staff to ensure proper functioning of operation.
• Mitigated health risks and reduced safety hazards by creating clear cleaning and sanitization schedules.
• Updated bar license in line with current legislation.
• Ordered beverage and equipment stock by analyzing sales and customer trends.
• Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
• Executed prompt, precise drinks service at high-capacity events, minimizing customer waiting times.
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
• Maintained faultless customer service through proper staff training and development.
• Drove sales by devising and promoting unique events, seasonal specials and promotional offers.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Trained staff on best practices to achieve optimal productivity.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.