Mihaela-Rodica Ilie
Stoke on Trent
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of insurance products and regulations. Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Assistant Manager KFC
Motto Hospitality Service
Stafford, Staffordshire
10.2023 - Current
- Built customer relationships with consultative sales approach.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Enforced company policies and guidelines for all employees.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained staff on best practices to achieve optimal productivity.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Evaluated and tracked staff to aid manager conduct performance reviews.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Acted as point of contact and escalation for complex customer queries.
Support worker
Eden Futures
Stoke on Trent, Staffordshire
11.2020 - 10.2023
- I was working as an agency staff in Eden Futures then I start as a permanent staff in Eden futures
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Led group activity programmes to support independence and encourage community inclusion.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
Courier Driver
Danube Courier Services LTD
Stoke on Trent
08.2020 - 11.2020
- Driving and Delivering parcels to the customers, position held
- Main activities and responsibilities
- Accurately logged delivery activities through to maintain up-to-date database.
- Performed 360 more deliveries than previous average by planning detailed logistics to capture optimal delivery routes.
- Applied detailed understanding of transportation laws and safety regulations in all aspects of work.
- Worked efficiently with focus to improve average delivery times.
Recruter
The Compass House
Cambridge, Cambridgeshire
10.2015 - 08.2020
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
- Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
- Set up interviews with employers and qualified applicants.
- Managed all aspects of employee life cycle process, including on and off boarding.
- Managed and updated recruitment ATS and CMS software.
- Negotiated candidate salaries and prepared employment contracts.
- Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Informed candidates about interview results and made job offers to successful interviewees.
- Coached candidates through interview process to secure top roles.
- Briefed candidates about responsibilities, salary and job benefits.
- Requested and contacted candidate references to help hire right people for jobs.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Offered advice to clients and candidates on pay rates, career progression and training.
- Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
- Developed strong understanding of client companies' values, work culture, and environment.
- Attracted top candidates using social media networking.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Established positive relationships with prospective candidates through networking and regular communications.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Used sales and marketing techniques to attract business from client companies.
- Facilitated background checks and applicant screenings to vet candidates.
- Researched labour market and reported on data related to salary, compensation packages and candidate trends.
- Scheduled and conducted interviews, evaluating candidate pool to select top talent.
- Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.
Swim instructor
Slatina Didactic Bazin
Slatina, Romania
09.2014 - 09.2015
- Observed other instructors and lecturers, learning new techniques for future lectures and courses.
- Maintained records of assessments and submitted timely feedback to students.
- Protected students and staff by following correct health and safety procedures.
- Cultivated strong relationships with course attendees to ensure satisfaction and learning.
- Organised appropriate resources to help students supplement course instruction.
- Created special events to engage and motivate participants.
- Taught wide variety of courses to diverse range of clients.
- Mixed traditional and modern learning techniques to deliver diversified instruction.
- Adhered to course guidelines and applicable standards for instruction.
- Provided safe, caring and fun learning environment for students and participants.
- Recruited new participants through special events and community activities.
- Developed hands-on activities to encourage students to explore concepts and deepen understanding.
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
- Monitored and documented student participation, assignments and attendance.
Assistant care manager
DGASPC OLT
Slatina, Romania
09.2013 - 09.2014
- Applied changing health care legislation for full practice compliance.
- Assessed clinical care provisions to meet required safety standards.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Attended health conventions to monitor product and service evolutions.
- Implemented clear quality standards to maintain first-class patient provisions.
- Evaluated performance reports to monitor practice progress.
- Managed daily service operations through strategic care planning.
- Planned annual budgets to meet operational needs within financial targets.
- Represented practice services at media interviews and public hearings.
- Evaluated resource and service use to maximise department productivity.
- Improved resource availability through streamlined diagnostic services.
- Collaborated with external providers to meet patient care continuity needs.
Education
HND - Business and Management
01.2023 -
Level in national or international
Higher National Diploma - Balneophysiokinetotherapy
10.2017 - 06.2019
- Graduated with Distinction
- Honours Degree
- Coursework in Balneophysiokinetotherapy
bachelor degree - Sports and physical Education
10.2010 - 06.2013
Level in national, Faculty of Physical Education and Sport
- Graduate with Diploma Degree
- Honours Degree
Diploma of Higher Education - Sport
09.2006 - 06.2010
Skills
- Social skills and competencies Problem-solving , time management, teamwork , flexibility, communication, responsibility
- Focus , integrity, adaptability, career-focus , ambitious, result-driven, collaborative learner
- Commitment to excellence, focus, motivation, leadership
- Organisational skills and
- Competencies
- Physical organization, goal settings, prioritization skills, decision making, strategic thinking
- And planning, collaboration, effective communication, time management, self-motivation
- Self-management
- Computer skills and competencies
- Typing, Email communications, Creating and managing spreadsheets, Using databases
- Working with word processing documents, Online research, Image editing
- Programming,Hardware, Software, Competent with Microsoft Office - Word, Excel, Power
- Point
- Outstanding customer service
- Inspiring leadership
- Orienting and training
- Target motivated
- Strategic research
- Physical resource management
- Operational support
- Production reporting
- Facility management
- Department management
- Contract management
- Strategic planning
- Knowledge of Power Point, Excel, Microsoft Word
- Communication skills
- Programme development
- Multilingual
- Google Workspace
- Social media marketing
- Leadership
- Time management
- Team building
- Customer-focused
- Public relations
- Marketing
Certification
Mother tongue(s) RomanianOther language(s) 1. English, 2. SpanishSelf-assessment Understanding Speaking WritingEuropean level ( ) Listening Reading SpokeninteractionSpokenproductionLanguage 1 Expert Expert Expert Expert ExpertLanguage 2 Advanced Advanced Advanced Advanced Advanced
Languages
English
Fluent
Spanish
Advanced
Romanian
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Assistant Manager KFC - Motto Hospitality Service
10.2023 - Current
Global Banking School - HND, Business and Management
01.2023 -
Support worker - Eden Futures
11.2020 - 10.2023
Courier Driver - Danube Courier Services LTD
08.2020 - 11.2020
Balneophysiokinetotherapy - Higher National Diploma, Balneophysiokinetotherapy
10.2017 - 06.2019
Recruter - The Compass House
10.2015 - 08.2020
Swim instructor - Slatina Didactic Bazin
09.2014 - 09.2015
Assistant care manager - DGASPC OLT
09.2013 - 09.2014
University of Craiova - bachelor degree, Sports and physical Education
10.2010 - 06.2013
Sportive Programme High school - Diploma of Higher Education, Sport
09.2006 - 06.2010