Mihaela Paduraru

• At Puttshack, I have played a crucial role in delivering an exceptional guest experience within a lively, tech-infused mini-golf environment. Key responsibility includes:
• Provide friendly interaction and warm, attentive service to all guests, ensuring their needs are met promptly. Create a welcoming atmosphere by engaging with guests, and enhancing their overall experience.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages with consistency, and quality. Demonstrate a thorough understanding of the cocktail menu, and be able to make recommendations to guests. Maintain a clean and organised bar area, ensuring all tools and ingredients are properly stocked. Adhere to health and safety regulations, ensuring the bar operates within legal requirements.
• Work closely with other team members to ensure seamless service, especially during peak hours. Effectively communicate with kitchen and floor staff to coordinate order and service delivery.
• Assist in monitoring stock levels, and report any shortages to management. Accurately process transactions, and manage the cash register as needed.
• This role requires a combination of excellent customer service skills, beverage knowledge, and the ability to thrive in a fast-paced, dynamic environment. While previous experience in the restaurant or hospitality industry is preferred, they provide training to help me succeed.

My responsibilities included overseeing the daily operations, ensuring excellent customer service, and maintaining high-quality food and beverage standards. My role combined leadership, staff supervision, customer service relations, and some financial management.

Oversee the daily running of the steakhouse, ensuring smooth service, maintaining cleanliness, hygiene, and compliance with health and safety regulations. Ensure that food quality and presentation meet brand standards, ensure guests receive top-tier service and a memorable dining experience, and handle customer complaints and resolve issues professionally. Gather feedback and implement improvements to enhance guest satisfaction.

Monitor budgets, sales, and profitability. Control costs, including food, labour, and supplies.

Manage inventory and coordinate with suppliers to ensure stock levels are maintained. Utilise social media and customer loyalty programmes to drive repeat business. Engage in community outreach and partnership to attract new customers. Ensure adherence to food safety, health, and liquor laws. Conduct regular inspections and audits. Train staff on safety protocols and emergency procedures. I think the right person for this role must combine leadership, problem-solving skills, and hospitality expertise to create a high-quality dining experience, while ensuring the restaurant's profitability.

• Receiving all incoming calls and ensuring their distribution to the relevant employee
• Welcoming visitors to the office and making sure they were comfortable and looked after
• Dealing with all enquiries and resolving any problems over the phone or in person
• Organising the hospitality requirements for management meetings and presentations
• Maintaining the high standards of the reception area

• Attend staff meeting and pass on any pertinent information to cast members
• Conducts pre-shift meetings to discuss any new issues, events, policies or problems
• Promotes a positive environment to archive job satisfaction for all cast members
• Post room occupancy/revenue records
• Checks and counts linens and supplies
• Receive deliveries and counts inventory of all items
• Record inspection results and notifies cast members of inadequacies

• Prepare specially drinks to meet all of the customers needs
• Managed a register, stoked drinks, and maintained cleanliness of the bar
• Supervised an upscale restaurant by seating guests, taking reservations, troubleshooting, and assisting servers as needed

• My responsibilities combined customer service, administrative tasks, and sales support to create a welcoming and efficient salon environment.
• Greet clients warmly and make them feel welcome. Answer phone calls, respond to enquiries, and manage appointments. Handle client check-ins and check-outs efficiently. Address client concerns, and ensure high customer satisfaction.
• Book, confirm, and schedule appointments using the salon's booking system. Coordinate the schedule to maximise efficiency and minimise downtime. Send appointment reminders via phone, text, or email. Process payments in cash, by card, or through online transactions, and issue receipts.
• Manage the salon's daily cash register and reconcile transactions. Maintain and update clients' records, preferences, and visit history. Recommended and sold salon products and services to clients. Inform clients about special offers, membership programmes, or loyalty discounts. Keep track of retail inventory, and notify management of stock shortages.
• Ensure the reception area is clean, organised, and welcoming. Excellent communication and interpersonal skills, strong organisational and multitasking abilities, and customer service-oriented with a professional attitude. Ability to handle cash and process payments accurately, and knowledge of beauty treatments and salon services. Basic computer skills for scheduling and POS system.

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
• Observe and evaluate workers appearance and performance to ensure quality service and compliance with the specifications required
• Meet with managers or other supervisors to stay informed of changes affecting operations
• Inform workers about interests or special needs of specific groups
• Apply customer/guest feedback to service improvement efforts
• Analyze and record personnel or operational data and write related activity reports
• Take disciplinary action to address performance problems
• Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists
• Train workers in proper operational procedures and functions and explain company policies
• Resolve customer complaints regarding worker performance or services rendered

• Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces
• Striped and made beds, and changed bed linens
• Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves
• Refilled amenities, linens, and supplies in visitor room
• Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart
• Adhered to cleaning measures and instructions for use of chemicals and cleaning agents

• Locate and contact potential clients to offer tv,internet and mobile communication services
• Schedule and confirm appointments with clients for a face to face presentation of company products
• Inform customers about new offers that the company sell
• Complete forms in accordance with company procedures
• Use computers for various application,such as database management or word processing
• Create, maintain,and enter information into databases
• Team Building
• Sales Training

• Working at the Le Magritte Bar and The Colony was an amazing experience. Dedicated and customer-focused waitress assistant with two years of experience in fine dining and luxury hospitality. Skilled in providing exceptional guest service, maintaining a polished and professional demeanour, and supporting the waitstaff to ensure seamless operations. Passionate about creating a memorable dining experience in a high-end environment.
• Maintained cleanliness and organisation of tables, cutlery, and service area.
• Took and served orders with precision and efficiency.
• Provided personalised service to VIP guests and handled special requests.
• Multitasking in a fast-paced environment, strong teamwork, and collaboration.
• Ability to handle guest complaints professionally.
• Basic knowledge of food and beverage service, and knowledge of fine dining etiquette.
• Hereby certifies that I have successfully completed.
• Food allergens.
• Health and Safety Level 2.
• Food Safety Level 2.