Mihaela Ostafi
Portsmouth ,Hampshire
Summary
Dedicated professional with expertise in stress management, stress tolerance, and crisis management. Proven ability to enhance customer experience and build strong relationships through active listening and motivational techniques. Skilled in onboarding recruits, staff training and coaching, and workforce training. Demonstrates leadership and initiative taking to drive team success. Career goal: To leverage extensive skills in a dynamic environment to foster growth and development within the organisation.
Overview
6
6
years of professional experience
Work History
Shift leader
Patisserie Valerie
Portsmouth, Hampshire
08.2023 - 12.2024
- Oversee the front-line staff (servers, cooks, bussers, dishwashers, etc.) and ensure they are performing their duties efficiently.
- Assign tasks and duties to team members.
- Provide guidance and support to staff throughout the shift.
- Handle customer service issues or complaints that arise.
- Ensure high levels of customer satisfaction by monitoring service quality.
- Resolve customer complaints and ensure timely, appropriate action is taken
- Assist with cashier duties, ensuring accurate payment transactions.
- Handle or supervise opening and closing procedures, including cash drops and reconciliations.
- Quickly address any unexpected issues, such as supply shortages, equipment failure, or staffing problems.
- Maintain calm under pressure and keep the team motivated during busy periods.
Assistant manager
Taco Bell
Portsmouth, Hampshire
03.2021 - 08.2023
- Help the shift manager by overseeing employees, ensuring that they are working efficiently and maintaining high standards.
- Be prepared to step in and take charge in the absence of the shift manager or to help out during busy periods.
- Assist in streamlining processes to ensure customers are served quickly and accurately.
- Ensure the restaurant remains clean and organized, including dining areas, kitchen, and restrooms, following health and safety regulations.
- Assist in monitoring inventory, checking stock levels, and ensuring that the kitchen is stocked with the necessary supplies.
- Assist in training new employees on restaurant procedures, customer service expectations, and safety protocols.
- Offer additional training or coaching to employees who need help improving their skills or performance.
- Help create employee schedules, ensuring adequate staffing levels to meet operational needs, especially during peak hours.
- Ensure that staff are aware of daily promotions and special offers and communicate these effectively to customers.
Shift leader
Taco Bell
Portsmouth, Hampshire
03.2020 - 03.2021
- Ensure that the team is working efficiently and maintaining a positive, productive environment.
- Provide guidance and training for new hires, ensuring they understand their roles and the restaurant's processes.
- Handle any interpersonal issues or conflicts between team members.
- Ensure that food safety, hygiene, and health regulations are adhered to at all times.
- Keep track of stock levels, assist with ordering supplies, and ensure there is no wastage.
Staff member
Taco Bell
Portsmouth, Hampshire
11.2018 - 03.2020
- Take orders accurately and efficiently.
- Provide attentive and friendly service.
- Handle customer inquiries and complaints.
- Process payments and handle transactions through the restaurant's POS system
Education
Petru Poni College
Roman ,RoumaniaNurse Assistant
FEG Post-Secondary School
Iasi , RoumaniaSkills
- Stress management
- Stress tolerance
- Onboarding recruits
- Customer experience enhancement
- Motivational techniques
- Initiative taking
- Crisis management
- Staff training and coaching
- Leadership
- Relationship-building
- Active listening
- Workforce training
Timeline
Shift leader
Patisserie Valerie
08.2023 - 12.2024
Assistant manager
Taco Bell
03.2021 - 08.2023
Shift leader
Taco Bell
03.2020 - 03.2021
Staff member
Taco Bell
11.2018 - 03.2020
Petru Poni College
Nurse Assistant
FEG Post-Secondary School
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