Mihaela Marina
Spalding,Lincolnshire
Summary
Driven professional with talent for facilitating employee growth and fostering positive organisational culture. Demonstrates strong communication and collaboration skills, coupled with expertise in instructional design and training delivery.
Customer-oriented manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Committed to supporting recruitment efforts with focus on engaging and retaining talented professionals. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
18
18
years of professional experience
Work history
Learning and development associate
Bakkavor
Bourne, Lincolnshire
11.2021 - Current
- Contributes to an industry learning experience through the provision of compliance learning that instils confidence in our customers and delivering engaging learning that meets the development needs of Bakkavor site employees.
- Leverages strong interpersonal skills to deliver learning with enthusiasm and authority across all available channels onsite, including classroom, on-the-line and managers.
- Provides ‘train the trainer’ learning for ‘buddies’ that provide on-the-job learning to drive consistency in the employee learning experience and ensure people are upskilled first time .
- Builds strong relationships with all functions operating at site level to help gain a clear understanding of their learning needs and coordinate the delivery of training.
General Manager
Wagamama
, Midlands
06.2019 - 05.2021
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Oversaw 60 front and back of house staff to mentor on operations activities and boost productivity.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Managed scheduling for 30 employees to ensure optimal productivity.
- Initiated programme that standardised employee training and led to increase in customer satisfaction by 25%.
- Headhunted potential candidates to successfully fill number of vacancies, utilising ATS software to perform focused recruitment and talent acquisition.
Assistant general manager
Wagamama
Peterborough
08.2016 - 06.2019
- Successfully developed number of employees to management positions through development and training strategies.
- Identified individual training needs and introduced tailored training initiatives that resulted in 30% productivity increase within 3 months.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction score.
General manager
Happy bar and grill
Sofia, Bulgaria
06.2008 - 05.2016
- Maximised revenue by identifying key long-term growth initiatives.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Managed, hired and trained high-performing sales and support team while maximising profitability by setting performance benchmarks for customer service, cost control, revenue and profits.
Municipal administrator
Saedinenie council
Saedinenie, Bulgaria
03.2007 - 05.2008
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Saved time, spearheading special projects through effective emergency resolution.
- Provided strong attention to detail, exemplary customer service and team-player attitude.
Education
CIPD Level 3 - Learning and Development
Instep UK Ltd
On Line2022
Bachelor (Honours) degree - BA: Marketing and Economics
University of Plovdiv
Plovdiv, Bulgaria2011
GCE Advanced Subsidiary (AS) Level - Accounting And English
National School of Commerce
Plovdiv, Bulgaria2007
References:
References are available upon request.
Timeline
Learning and development associate
Bakkavor
11.2021 - Current
General Manager
Wagamama
06.2019 - 05.2021
Assistant general manager
Wagamama
08.2016 - 06.2019
General manager
Happy bar and grill
06.2008 - 05.2016
Municipal administrator
Saedinenie council
03.2007 - 05.2008
CIPD Level 3 - Learning and Development
Instep UK Ltd
Bachelor (Honours) degree - BA: Marketing and Economics
University of Plovdiv
GCE Advanced Subsidiary (AS) Level - Accounting And English
National School of Commerce
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