MIHAELA-CRISTINA ENE
LONDON
Summary
Dynamic and highly efficient professional with a strong background in customer sales support and front-of-house hospitality. Demonstrates outstanding customer service skills, adept at handling sales enquiries and complaints with a patient and calm nature. Known for adaptive team playing, time efficiency, and engaging customers effectively. Possesses expertise in spirits and classic cocktail making, along with a solid understanding of dietary restrictions. Committed to enhancing customer engagement while pursuing opportunities to further develop within the hospitality industry.
Overview
8
8
years of professional experience
Work history
Waiter
Hippodrome Casino/ Heliot Steakhouse
London
10.2024 - 05.2025
- Remained calm under pressure, ensuring better performance during peak hours.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Handled payment transactions to guarantee smooth customer checkout process.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Practiced healthy and safety measures to comply with regulations.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Customer Service Representative
Capita
London
06.2022 - 09.2024
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
F&B Host
Aspers Casino
London
11.2020 - 05.2022
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts with professionalism.
- Increased sales by 10%
- Assisted kitchen staff in delivery of proper food counts by determining number of food items required for complete service.
- Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
- Maintained professional demeanour during busy periods, ensuring guest satisfaction despite high demand.
- Greeted guests upon arrival, providing warm, welcoming atmosphere and assisting with seating arrangements.
- Spotted VIP customers immediately and provided special treatment, including preferred tables.
BARTENDER
GENTING CASINO - SKY BY THE WATER - RESORTS WORLD
Birmingham, United Kingdom
07.2019 - 09.2019
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Resolved customer complaints with diplomacy, preserving establishment's reputation for excellence.
- Cultivated friendly and welcoming atmosphere, resulting in 30% increase in repeat customers.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Adhered to strict hygiene and cleanliness standards, maintaining spotless bar area at all times.
FLOOR RUNNER/FRONT OF HOUSE
FLIGHT CLUB DARTS BIRMINGHAM
Birmingham, United Kingdom
03.2019 - 06.2019
- Worked closely with all departments on set; improved overall workflow efficiency..
- Coordinated closely with directors, producers to ensure seamless filming process.
- Transported necessary equipment between locations for seamless shooting experience..
- Aided art department in dressing sets accurately according to script requirements..
- Prepared sets before shoots, resulting in increased work efficiency.
- Streamlined communication on set; coordinated effectively between departments..
SOCIAL SELLER ( SALESPERSON )
BRITISH AMERICAN TOBACCO
Bucharest, Romania
09.2018 - 01.2018
- Company Overview: BUCHAREST , ROMANIA
- Promoting and selling tobacco heating device called GLO , including cigarettes and accessories
- Demonstrate product and offer it for trial
- Managed over 50 customers per day
- Make sales and trial appointments with clients
- Generate new leads by recommendation of existing and new clients
- Understands how to push given products to consumers based on environment and current trend
- Work with marketing department to develop new sales strategies and how to make them work
- Teaching other sales consultants on how to make sales to potential consumers
- Discovers target markets and advantages of other companies
- Demonstrates advanced sales knowledge for purpose of innovative new sales techniques
- BUCHAREST , ROMANIA
CROUPIER, BLACKJACK (GAME PRESENTER/ONLINE CASINO)
EVOLUTION GAMING
Bucharest, Romania
09.2017 - 01.2018
- Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack
- Managed over 50 customers per day
- Stand behind gaming table and deal appropriate number of cards to each player
- Inspect cards and equipment to be used in games to ensure that are in good condition
- Start and control games and gaming equipment, and announce winning numbers or colours
- Apply rule variations to card games
- Adhered to strict regulatory compliance guidelines, including anti-money laundering AML protocols, to uphold legal standards.
- Assisted new members with casino and general gaming advice, aiding positive customer experiences.
- Cultivated respectful and inclusive environment, promoting diversity and ensuring that all patrons felt valued and welcomed.
Education
SALES CERTIFICATE - BSC COMPUTING TECHNOLOGIES EXTENDED DEGREE
UNIVERSITY OF ROEHAMPTON
LONDONMIRCEA VULCANESCU ECONOMICS HIGH SCHOOL - ECONOMICS
MIRCEA VULCANESCU
Bucharest 06.2010
Skills
- Sales enquiry handling
- Outstanding customer service
- Highly efficient
- Customer sales support
- Complaint handling
- Adaptive team player
- Time efficiency
- Spirits and classic cocktail making
- Knowledge of dietary restrictions
- Customer engagement
- Front-of-house hospitality
- Patient and calm nature
Personal Information
- Date of birth: 07/14/90
- Nationality: Romanian
- Driving Licence: Category A, Category B
Languages
Romanian
English
References
References available upon request.
Timeline
Waiter
Hippodrome Casino/ Heliot Steakhouse
10.2024 - 05.2025
Customer Service Representative
Capita
06.2022 - 09.2024
F&B Host
Aspers Casino
11.2020 - 05.2022
BARTENDER
GENTING CASINO - SKY BY THE WATER - RESORTS WORLD
07.2019 - 09.2019
FLOOR RUNNER/FRONT OF HOUSE
FLIGHT CLUB DARTS BIRMINGHAM
03.2019 - 06.2019
SOCIAL SELLER ( SALESPERSON )
BRITISH AMERICAN TOBACCO
09.2018 - 01.2018
CROUPIER, BLACKJACK (GAME PRESENTER/ONLINE CASINO)
EVOLUTION GAMING
09.2017 - 01.2018
SALES CERTIFICATE - BSC COMPUTING TECHNOLOGIES EXTENDED DEGREE
UNIVERSITY OF ROEHAMPTON
MIRCEA VULCANESCU ECONOMICS HIGH SCHOOL - ECONOMICS
MIRCEA VULCANESCU
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