MIHAELA-ALINA OCHENATU
London,Hounslow
Summary
A highly skilled professional with extensive expertise in the hospitality and logistics sectors, demonstrating exceptional organisational and team management skills. Proficient in data entry, analytical thinking, and customer service excellence, with a proven ability to manage time effectively and adapt quickly to new environments. Adept at fleet performance analysis, supplier relationship management, preventative maintenance planning, and safety protocol implementation. Committed to enhancing operational efficiency through logistical optimisation strategies and driver productivity coordination. Career goals include advancing in fleet optimisation and transportation legislation compliance while maintaining a focus on customer service-oriented solutions.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Fleet manager
SF UK SUPPLY CHAIN LOGISTICS
Feltham, Hounslow
07.2025 - Current
- Fostered positive relationships with suppliers for quality parts procurement.
- Managed fleet operations for optimal efficiency.
- Bolstered business reputation with consistent high-quality customer service standards.
- Implemented safety protocols, resulting in decreased accident rates.
- Reduced downtime of vehicles by creating an effective preventative maintenance programme.
- Coordinated driver schedules to maximise productivity.
- Developed maintenance schedules, ensuring vehicle longevity.
- Reviewed accident reports to identify and prevent future issues.
Support Transport Manager
WM LONDON LTD
Feltham, Hounslow
05.2024 - 07.2025
- Mitigated risk by enforcing strict adherence to health and safety guidelines within the team.
- Conducted regular performance reviews, identifying areas for improvement and professional development opportunities.
- Ensured compliance with transport laws and regulations to maintain safety standards.
- Oversaw warehouse management duties ensuring proper storage and distribution of goods.
- Devised strategies that improved overall customer satisfaction levels in delivery services.
- Coordinated logistics operations efficiently for timely delivery of goods.
- Negotiated favourable contracts with fuel suppliers, saving on operational costs.
Housekeeping Office Coordinator
FOUR SEASONS TEN TRINITY SQUARE
London
06.2021 - 04.2024
- Assist all departments to ensure the smooth running
- Organizing the day, allocating room, placing jobs for all departments
- Answering the phone calls from guests and other departments
- Preparing morning meetings
- Solving glitches
- Doing Purchase orders for all the agencies external contractors
- Managing programs and apps as: Excel, Outlook, Rex Hotsos, Opera, Golden, Bitchstreet, Workday, onTrack
- Tracking all colleagues hours, doing productivity, unproductive costs, etc
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Property Operations Coordinator
GO NATIVE MAYFAIR - SERVICED APARTMENTS
London
03.2020 - 10.2020
- Assist all departments to ensure the smooth running of Go Native operations as a whole;
- Utilize personnel between all outlets to minimize payroll expenditure and ensure flexibility of the team;
- Maximize the service opportunities for guests to ensure return visit:.
- Ensure security enforced at all sites, dealing with any guest or visitor disturbances accordingly;
- Scheduling of daily activity for the operations team, department or third party;
- Delivering keys to our remote properties (where applicable) ready for arrival and presenting clear information to our guests;
- Ensuring helpdesk tickets are logged for all guest queries, driving compliance from the wider team also.
Housekeeping Supervisor
ST GILES HOTEL
London
07.2019 - 03.2020
- Train housekeepers on cleaning and maintenance tasks;
- Oversee staff on a daily basis;
- Check rooms and common areas, including stairways and lounge areas, for cleanliness;
- Schedule shifts and arrange for replacements in cases of absence;
- Establish and educate staff on cleanliness, tidiness and hygiene standards;
- Motivate team members and resolve any issues that occur on the job;
- Respond to customer complaints and special requests;
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves;
- Participate in large cleaning projects as required;
- Ensure compliance with safety and sanitation policies in all areas.
Account manager
CERTSIGN SA
Bucharest
07.2016 - 07.2019
- Develop strong working relationships with assigned clients, serving as their day-to-day contact
- Work effectively with a multidisciplinary internal team to ensure client satisfaction through successful project delivery
- Communicate project-specific client briefs to the internal team
Account manager
EXPERT 24/7
Bucharest
04.2015 - 07.2015
- Billing activities.
EXPERT COMMUNICATION AND ADVERTISING INSTITUTE OF MEDICINE MATEI BALS
Bucharest
01.2013 - 03.2015
- Management activities;
- Information and publicity activities.
Education
Faculty of Social Sciences (ULBS)
LUCIAN BLAGA from Sibiu
01.2009 - 01.2012
Master - Accessing and managing european funds
DIMITRIE CANTEMIR UNIVERSITY from Bucharest
01.2014 - 01.2016
NVQ Level 3 -
CILT Transport Manager Road Haulage
LONDON 01.2025 - 01.2025
Skills
- Hospitality industry knowledge
- Data entry
- Analytical thinking
- Customer service-oriented
- Learn quickly and have a good memory
- Manage time effectively
- Building and construction
- Experienced in time management
- Communication skills - speak clearly and maintain a positive tone;
- The ability to do a variety of tasks while remaining friendly to customers;
- Organized person with the ability to pay attention to details, efficiency, good time management;
- Sociability, self confidence, the power to quickly learn new things and ability to adapt to a news working environment;
- Stamina to handle the physical demands of the job;
- Excellent organizational and team management skills;
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Proficient in Outlook, Office - Word, Excel, PowerPoint, Bitchsreet, Workday, onTrack, Fourth and comfortable using online tools;
- Operating Systems;
- Comfortable and skilled in the use if information technology
- Fleet performance analysis
- Supplier relationship management
- Preventative maintenance planning
- Safety protocol implementation
- Accident report analysis
- Driver productivity coordination
- Logistics optimisation strategies
- Customer service excellence
- Contract negotiation skills
- Fleet optimisation
- Knowledge of dvsa standards
- Logistical understanding
- Transportation legislation
- Driver training and development
- Team Leadership
- Microsoft Office proficiency
- Insurance claims handling
Languages
English
Intermediate
Romanian
Intermediate
Spanish
Elementary
Timeline
Fleet manager
SF UK SUPPLY CHAIN LOGISTICS
07.2025 - Current
NVQ Level 3 -
CILT Transport Manager Road Haulage
01.2025 - 01.2025
Support Transport Manager
WM LONDON LTD
05.2024 - 07.2025
Housekeeping Office Coordinator
FOUR SEASONS TEN TRINITY SQUARE
06.2021 - 04.2024
Property Operations Coordinator
GO NATIVE MAYFAIR - SERVICED APARTMENTS
03.2020 - 10.2020
Housekeeping Supervisor
ST GILES HOTEL
07.2019 - 03.2020
Account manager
CERTSIGN SA
07.2016 - 07.2019
Account manager
EXPERT 24/7
04.2015 - 07.2015
Master - Accessing and managing european funds
DIMITRIE CANTEMIR UNIVERSITY from Bucharest
01.2014 - 01.2016
EXPERT COMMUNICATION AND ADVERTISING INSTITUTE OF MEDICINE MATEI BALS
01.2013 - 03.2015
Faculty of Social Sciences (ULBS)
LUCIAN BLAGA from Sibiu
01.2009 - 01.2012