Mihael Negovanovic
Leeds
Summary
Energetic individual seeking to contribute to retail environment with strong communication skills and customer service expertise. Highly motivated with working knowledge of technology (personal devices, broadband, etc.) and passionate for continuously expanding knowledge. Aiming to enhance store performance & customer satisfaction through dedicated, informed, and friendly service.
Overview
1
1
year of professional experience
Work History
Telephone Caller
University of Leeds, Advancement Team
Leeds
10.2024 - Current
- Upheld and maintained excellent relationship between University and alumni.
- Used outstanding communication skills to fundraise for University.
- Negotiated with alumni to upsell higher donations towards University.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Established follow-up call systems to effectively maintain excellent relationship with alumni.
- Answered customer enquiries with excellent customer service skills.
- Contributed towards achieving daily donation target of £3000
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Promoted current services and offers using expert knowledge.
- Emailed customers comprehensive service information, contracts, and after-care support packages.
- Established positive alumni rapport using multiple communication channels.
- Attended meetings and trainings for continuous self-growth and improvement
Bartender/Server
Royal King's Arms Hotel
Lancaster, Lancashire
07.2023 - 09.2023
- Input and processed £1000-2000 of orders per shift.
- Upsold snacks, sides and desserts to increase average transaction value.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Accurately took orders, making personalised recommendations as appropriate.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
GCSEs - Mathematics
Ripley St Thomas Church of England Academy
Lancaster /2016 - /2021
GCSEs - English
Ripley St Thomas Church of England Academy
Lancaster /2016 - /2021
Skills
- Product Promotion
- Customer Complaint Resolution
- Active Listening
- Customer Service & Care
- Self-Motivated
- Sales Expertise
- Excellent Communication
- Technological Expertise
- Upselling & Negotiation Skills
Timeline
Telephone Caller
University of Leeds, Advancement Team
10.2024 - Current
Bartender/Server
Royal King's Arms Hotel
07.2023 - 09.2023
GCSEs - Mathematics
Ripley St Thomas Church of England Academy
/2016 - /2021
GCSEs - English
Ripley St Thomas Church of England Academy
/2016 - /2021
Similar Profiles
ERIC M. WASHINGTONERIC M. WASHINGTON
Database Specialist at KIPP Texas Public Schools - Advancement TeamDatabase Specialist at KIPP Texas Public Schools - Advancement Team
Kelsey WhiteKelsey White
Student Fundraiser at UMHB Advancement and Fundraising TeamStudent Fundraiser at UMHB Advancement and Fundraising Team
Faisal Al-FayedFaisal Al-Fayed
Vehicle Dynamics Engineer at Leeds Gryphon Racing, University's Dynamics TeamVehicle Dynamics Engineer at Leeds Gryphon Racing, University's Dynamics Team