Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Miguel Angel  Sarmiento

Miguel Angel Sarmiento

London,uk

Summary

Effective at choosing items to fulfil customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with relationship-oriented approach.

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organisational and time management abilities.

Skilled at selecting merchandise according to customer desires. Excellent sales skills with a service-oriented approach. Dedicated to building long-term relationships with loyal customers.

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Personal Shopper

Self employed
London/spain, Spain/Uk
09.2021 - Current
  • Consistently exceeded sales targets through consultative selling.
  • Followed company standards and paid careful attention to customer requests.
  • Monitored specials, sales and discounts to complement shopping experience.
  • Extended assistance by delivering purchased items to house or office of customers.
  • Maintained positive customer feedback rating throughout year.
  • Informed customers about new products and brands to complement shopping needs.
  • Identified products that suited customers' style and professional requirements.
  • Established customer budgets, style and requirements before conducting personal shopping appointments.
  • Responded to enquiries and resolved complaints and issues.
  • Picked items for customer orders with focus on piece quality.

Personal Assistant

Hercules
London, uk
01.2020 - Current
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Applied best business practices and etiquette to comply with guidelines and procedures.

Sales Assistant

Optica univercitaria
Barcelona, Spain
06.2019 - 01.2020
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.

Personal Shopper Assistant

El corte ingles
Barcelona, Spain
01.2017 - 12.2018
  • Picked items for customer orders with focus on piece quality.
  • Implemented cross-selling and upselling to increase customer purchase value.
  • Established customer budgets, style and requirements before conducting personal shopping appointments.
  • Worked quickly to pack orders and minimise product damage or shifting.
  • Identified products that suited customers' style and professional requirements.
  • Informed customers about new products and brands to complement shopping needs.
  • Followed company standards and paid careful attention to customer requests.
  • Provided guidance and advise in choosing ideal products to meet needs of customer.

Food Styling

Acces restaurant
Barcelona, Spain
01.2016 - 08.2016

Education

Certificate of Higher Education - Personal shopper and personal advice

Artidi
Spain, Barcelona
09.2014 - 07.2016

Diploma of Higher Education - Baix Camp de reus

Administration
Spain,Barcelona
06.2013 - 09.2014

Skills

  • Consumer trend analysis
  • Consumer trend reporting
  • Sales expertise
  • Colour theory
  • Sales proficiency
  • Fashion styling
  • Customer relations
  • Trend understanding
  • Online shopping assistance
  • Active selling expertise
  • Delivery procedures

Languages

Spanish
Native
English
Fluent
French
Elementary
German
Beginner (A1)

Timeline

Personal Shopper

Self employed
09.2021 - Current

Personal Assistant

Hercules
01.2020 - Current

Sales Assistant

Optica univercitaria
06.2019 - 01.2020

Personal Shopper Assistant

El corte ingles
01.2017 - 12.2018

Food Styling

Acces restaurant
01.2016 - 08.2016

Certificate of Higher Education - Personal shopper and personal advice

Artidi
09.2014 - 07.2016

Diploma of Higher Education - Baix Camp de reus

Administration
06.2013 - 09.2014
Miguel Angel Sarmiento