Miguel De Castro
Norwich
Summary
Accomplished professional fluent in both English and Portuguese, with conversational skills in Spanish!
I possess advanced research and office management abilities, adeptly handling complex tasks and priorities. AI trained, my experience includes high-level data analysis, QA testing, CRM management, marketing campaigns, accounting, invoicing, sales, and administration. I am recognized for my strong communication skills and ability to build relationships.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Research & Data Analyst, Office Operations
Paragraph Publishing
Norwich, Norfolk
07.2023 - Current
- Conduct data analysis as part of marketing campaigns.
- Onboard new users and address first-level IT enquiries, including troubleshooting and installing software and equipment while researching optimal solutions for staff needs.
- Present and deliver data insights to senior management.
- Conduct fire alarm tests and resolve issues related to CCTV installations and the installation of a defibrillator.
- Maintain office management standards by writing office policies, ensuring compliance with company guidelines, managing supplies, and fostering a productive work environment.
- AI trained for enhanced data analysis and operational efficiency.
Awards Administrator
Paragraph Publishing
Norwich, Norfolk
06.2022 - 07.2023
- Meticulously analyse award winner data to ensure accurate representation and documentation for each recipient.
- Efficiently onboard and add new members to the system, enhancing our community engagement.
- Serve as the first line of contact and support for award winners, addressing their inquiries and ensuring a seamless experience.
- Oversee the management of the customer CRM, optimising user interactions and data tracking.
- Conduct thorough research and maintenance of our database for the World Drinks Awards to ensure data integrity and accuracy..
Account Executive
Archant (now Newsquest)
Norwich, Norfolk
11.2021 - 06.2022
- Assist councils, the public, and private companies with advertisement and notice requests in Archant newspapers, ensuring compliance with customer specifications, especially for legal notices.
- Collaborate with designers, planners, and sales teams to address customer needs and provide accurate quotes based on product knowledge.
- Manage multiple projects while meeting tight deadlines for public notices and processing customer payments.
- Promptly respond to enquiries via Facebook/Meta Business for Jobs24 Applications, maintaining a helpful demeanor.
- Deliver excellent customer service with a focus on detail to meet advertisement and notice placement expectations.
Sales Development Researcher
Glassbox
Norwich, Norfolk
07.2021 - 11.2021
- Promoted from Researcher to Sales Development Researcher, reflecting strong performance.
- Engaged and qualified leads through targeted calls and meaningful conversations via email and LinkedIn.
- Developed intelligence and relationship maps by understanding client insight tools and identifying use case opportunities.
- Scheduled demo appointments with relevant leads, efficiently advancing the sales process.
- Acted as a subject matter expert on Glassbox products, educating prospects for seamless hand-offs to sales teams.
Digital Campaign and Market Researcher
Glassbox
Norwich, Norfolk
01.2021 - 07.2021
Previous
Employment
01.2011 - 07.2020
- DIGITAL ADMINISTRATOR, DawsonBooks — February 2015 – July 2020
- CUSTOMER SERVICES ADVISOR, Wordery — September 2014 – February 2015
- CUSTOMER SERVICES REPRESENTATIVE, Anovo — July 2014 – August 2014
- COMPLAINT HANDLER (PPI DEPARTMENT), Barclaycard — July 2013 – September 2013
- CATERING ASSISTANT / STADIUM STEWARD, Events People — June 2012 – September 2012
- SALES ASSOCIATE, TK Maxx — April 2011 – September 2011
Education
Bachelor of Arts - Media, Film & Television Studies
University of Northampton
Northampton 09.2011 - 07.2014
Skills
- AI Trained: Completed training sessions with the National Council for the Training of Journalists (NCTJ)
- Computer Proficiency: Highly skilled in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook) and Adobe Creative Suite
- Award-Winning Contributor: Honored with the Quarterly Champions Award at DawsonBooks for exceptional administrative and customer support, contributing to a notable increase in sales
- CRM Expertise: Strong knowledge of CRM systems, with experience in both administrative and sales/research functions
- Marketing Savvy: Proficient in utilizing marketing platforms like Dot Digital to execute impactful campaigns
- Podcast Production: Responsible for researching, editing, and scripting my own podcasts
- Office Management: Successfully managed office operations for a team of over 30 employees
Affiliations
- keep active by running and going to the gym. Host of a podcast with over 5,000 downloads and 12,000 total views, showcasing engaging content for a diverse audience. Freelance writer contributing articles to sports websites, with featured pieces in The Guardian and independent Portuguese football media.I
Timeline
Research & Data Analyst, Office Operations
Paragraph Publishing
07.2023 - Current
Awards Administrator
Paragraph Publishing
06.2022 - 07.2023
Account Executive
Archant (now Newsquest)
11.2021 - 06.2022
Sales Development Researcher
Glassbox
07.2021 - 11.2021
Digital Campaign and Market Researcher
Glassbox
01.2021 - 07.2021
Bachelor of Arts - Media, Film & Television Studies
University of Northampton
09.2011 - 07.2014
Previous
Employment
01.2011 - 07.2020
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