Hi, I’m
Miguel Camelo
Bromsgrove,Worcestershire
Summary
Ambitious Operations/Area Manager with more than 5 years of management experience in the Care industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
14
years of professional experience
Work History
Claremont LivingBirmingham, West Midlands
Operations Manager
10.2023 - Current
Job overview
- Outstanding reporting culture, by creating and implementing processes with self-developed tools (Excel, Microsoft Forms)
- Streamlined processes for HR, Payroll, Expenses, Timesheets, Audits, Budgets, Communications (newsletters / Call-log / Communication logs / Action plans), Online Training, Data protection, On-call
- Developed and implemented team and individual KPIs and ensured progress through weekly/monthly meetings and analytics.
- Successfully started one new service, meeting KPIs and overseeing 4 other services alongside.
FCN HomecareBromsgrove, Worcestershire
Branch Manager
02.2023 - 10.2023
Job overview
- Head hunted to manage Start-up Branch, 20k revenue within 4 months
- Recruited carers to support business development
- Developed working relationships
- Marketing campaign and activities following budget
- Successfully supported with CQC registration.
Helping HandsBromsgrove, West Midlands, United Kingdom
CQC Registered Manager / Area Care Manager
03.2020 - 02.2023
Job overview
- Dual registered manager, achieving Recruitment, Customer and Compliance KPIs and maintaining 20k profit per month on annual turnover of £1.2m.
- Managed biggest branch on Central Region with over 1000 hours of care delivery p/w, 65 Carers, 110 Customers.
- As Area Manager oversee performance and service delivery of 11 locations, ensure teams were performing and meeting KPIs, 10 Registered Managers and 600 Carers.
- Managed underperforming employees through capability and Improvement Plans.
- During employment achieved 5 GOOD CQC ratings across various teams.
Mineral Homecare LtdStroud, Gloucestershire
CQC Registered Manager / Deputy Manager
11.2017 - 02.2020
Job overview
- Increased pool of private customers through marketing campaigns and improvement of local reputation, reaching 300 hours of care delivery per week
- Managed team of 20 carers
- Achieved GOOD CQC rating.
TLC - Domiciliary care ServicesEvesham, Worcestershire
Care Coordinator
03.2017 - 11.2017
Job overview
- Responded efficiently to day-to-day changes in care and support packages.
- Kept detailed and safe, accurate records for well-maintained care continuity between support staff.
- Managed rostering for 30 employees and 51 customers.
Cleevelink LtdCheltenham
Care Coordinator / Field Supervisor / Senior Carer / Carer
05.2014 - 03.2017
Job overview
- Monitored service user progress, escalating concerns for swift resolution.
- Maintained confidential case documentation in line with data protection regulations.
- Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
- Promoted 4 times to higher roles during employment to ensure quality service delivery to over 150 customers.
Green ButterflyViana Do Castelo, Portugal
Director/Owner – Tuition Centre - Portugal
01.2010 - 01.2014
Job overview
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Developed and implemented 10 services to customers.
Education
AccessSkilsStroud, Gloucestershire
QCF Level 5 in Health & Social Care - Management and Leadership from Adult Social Care
Skills
- Health and Safety Compliance
- Leadership skills
- Strategic Planning
- Process Improvement
- Digital marketing
- Performance Management
- Customer relationship building
- Operational support
- Department management
- Budget Management
- Continuous improvements
- Systems implementation
- People Management
- Performance reporting
- Multi-site operations
- Profit and Loss Analysis
Affiliations
- Crypto Currency and stocks trader (scalper)
Languages
portuguese
Native
English
Fluent
References
References available upon request.
Timeline
Operations Manager
Claremont Living
10.2023 - Current
Branch Manager
FCN Homecare
02.2023 - 10.2023
CQC Registered Manager / Area Care Manager
Helping Hands
03.2020 - 02.2023
CQC Registered Manager / Deputy Manager
Mineral Homecare Ltd
11.2017 - 02.2020
Care Coordinator
TLC - Domiciliary care Services
03.2017 - 11.2017
Care Coordinator / Field Supervisor / Senior Carer / Carer
Cleevelink Ltd
05.2014 - 03.2017
Director/Owner – Tuition Centre - Portugal
Green Butterfly
01.2010 - 01.2014
AccessSkils
QCF Level 5 in Health & Social Care - Management and Leadership from Adult Social Care
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