Miguel Borges
Willesden,United Kingdom
Summary
Confident waiter, hardworking and quick learner, I like to work in a group and can work just as well by myself. Very professional and just waiting for a chance to show what I can do.
Energetic individual with strong leadership qualities and keen ability to manage and motivate team. Demonstrates exceptional communication and problem-solving skills, ensuring smooth operations and positive work environment. Committed to driving high standards and enhancing customer satisfaction. Diligent and proactive, excelling in leadership and communication. Proven ability to manage teams and ensure smooth operations. Ready to make impactful contributions in [Desired Position] role. Offering strong organisational and leadership skills, combined with background in customer service and team coordination. Knowledgeable about managing day-to-day operations, ensuring smooth workflow, and handling customer inquiries with professionalism. Ready to use and develop communication, problem-solving, and team management skills in [Desired Position] role.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work history
Rio grande grill restaurant
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained knowledge of menu items, leading to accurate order taking.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Explained dish components clearly to inform customers' decisions.
- Delivered excellent customer service through friendly and polite interaction.
sommelier junior, Floor supervisor
the vintry
london, london
07.2017 - 02.2023
- Provided exceptional service to guests by answering queries about the wine list.
- Created an inviting atmosphere by setting up tasteful displays promoting specific vintages or regions.
- Ensured proper storage conditions for all types of wines and spirits in the cellar.
- Improved sales through effective promotion of premium bottles to patrons.
- Handled customer complaints promptly, ensuring satisfaction and repeat business.
- Facilitated communication between front-of-house staff and kitchen regarding special dietary requirements or allergies that might influence the choice of wine.
Head wine waiter
motto bar & Restaurant
Chiswick, london
04.2013 - 07.2015
- Greeting customers as they arrive and showing them to their table giving out menus and taking orders for food and drink serving food and drinks dealing with bill payments making sure tables are clean and tidy
- Increased guest satisfaction with knowledgeable recommendations of wine pairing with food.
- Conducted thorough cleaning and maintenance routines within the bar area promoting a clean environment.
- Elevated dining experience by recommending suitable wines to pair with meals.
Floor supervisor
Polpo italian restaurant
London, soho london
01.2012 - 03.2013
- Liaised between management and staff for better transparency and trust-building.
- Conducted training for better customer service results.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Supervised 25 floor staff to deliver smooth and efficient food service operations to 300+ guests daily.
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags, [Type] and [Type].
Head waiter
Fiesta Havana rest
Fulham, Hammersmith and Fulham
01.2011 - 12.2011
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
Waiter
gunmakers gastro pub
London, london
07.2009 - 12.2010
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Explained dish components clearly to inform customers' decisions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Waiter
Shepherd Neame Cia Pub White worse
London
07.2007 - 06.2009
- Greeting people
- Booking reservations
- Ordering food
- Cleaning and tidy tables
Waiter
falcon pub
12.2006 - 06.2007
- Making sure tables are clean and tidy
- Demonstrating menu knowledge
- Up selling specialty items
- Describing dishes
- Taking orders (beverage and food)
Head waiter
crusting pipe rest
London
01.2006 - 11.2006
- Food stock
- Demonstrating menu
- Food preparation
- Up selling specialty items
- Describing dishes
- Taking orders (beverage and food)
- Handling complaints
Waiter
Michel Butlers Cia (malbourough pub)
London
05.2004 - 02.2006
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
- Ordering food
- Greeting people
- Demonstrating menu
Waiter
Chez gerard rest
London, london
03.2002 - 01.2004
- Greeting customers as they arrive and showing them to their table giving out menus and taking orders for food and drink serving food and drinks dealing with bill payments making sure tables are clean and tidy
- Remained calm under pressure, ensuring better performance during peak hours.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Delivered excellent customer service through friendly and polite interaction.
Floor supervisor
fullers company the admiral
London, london
03.2023 - 08.2025
- Conducted training for better customer service results.
- Ensured cleanliness, resulting in an improved health and safety record.
- Led team meetings for clearer communication and task delegation.
- Monitored floor activities, ensuring compliance with company policies and regulations.
- Handled customer complaints, leading to higher satisfaction levels.
- Supervised service delivery, promptly responding to guests in need of service, earning [Number]% positive guest feedback.
Education
A-Levels - hospitality
school of hospitality Senac
Brazil 03.1998 - 03.1999
Skills
- Cooperative, willingness to listen and adapt to people's opinions to achieve successful outcome
- Customer service
- Team leadership
- Wine pairing
- Health and safety
- Communication skills
- Sales promotion
- Relationship building
Languages
English
Advanced
Spanish
Upper intermediate
Portuguese
Intermediate
COURSES
- FIRST AID
- HEALTH AND SAFETY
- MANUAL HANDLING
- FOOD AND SAFETY
- West wine 1&2
- Leadership course
Timeline
Floor supervisor
fullers company the admiral
03.2023 - 08.2025
sommelier junior, Floor supervisor
the vintry
07.2017 - 02.2023
Head wine waiter
motto bar & Restaurant
04.2013 - 07.2015
Floor supervisor
Polpo italian restaurant
01.2012 - 03.2013
Head waiter
Fiesta Havana rest
01.2011 - 12.2011
Waiter
gunmakers gastro pub
07.2009 - 12.2010
Waiter
Shepherd Neame Cia Pub White worse
07.2007 - 06.2009
Waiter
falcon pub
12.2006 - 06.2007
Head waiter
crusting pipe rest
01.2006 - 11.2006
Waiter
Michel Butlers Cia (malbourough pub)
05.2004 - 02.2006
Waiter
Chez gerard rest
03.2002 - 01.2004
A-Levels - hospitality
school of hospitality Senac
03.1998 - 03.1999
Rio grande grill restaurant
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