MIFRAH FAROOQ
Residential Support Worker
London
Summary
A dedicated and compassionate Health Care Support Worker with extensive experience in providing recovery-focused care within mental health services. Proven ability to support individuals with complex and high-dependency needs, empowering them to achieve meaningful goals and improve their quality of life. Highly skilled in therapeutic communication, teamwork, and problem-solving, with a strong understanding of the recovery model. Adept at maintaining accurate documentation, collaborating with multidisciplinary teams, and adapting to various shift patterns. Committed to delivering individualized, client-centered care while demonstrating resilience, emotional intelligence, and a passion for supporting service users in their recovery journey
Overview
4
4
years of professional experience
1
1
Language
Work History
Residential Support Worker
Tutelage Care Group
10.2023 - Current
- Daily Living Assistance
- Emotional and Social Support
- Behavioural Support
- Facilitated superior recovery-oriented care by working alongside a diverse team to aid high-dependency service users facing complex mental health challenges.
- Developed comprehensive care plans to address diverse patient needs.
- Operated on a rotational schedule, covering extended hours, weekends, and night shifts.
IT Support Manager
Habib Bank Ltd.
03.2021 - 09.2023
- Spearhead initial troubleshooting efforts to swiftly identify and resolve technical issues
- Effectively allocate and coordinate resources across sites to ensure optimal support and service delivery
- Proactively manage assets and inventory, ensuring accurate documentation and efficient resource utilization
- Collaborate closely with network and support teams during project implementations, ensuring seamless integration and minimal disruptions
IT Technical Support Intern
Habib Bank Ltd.
09.2021 - 03.2022
- Provided comprehensive desktop support, ensuring smooth operations for end-users
- Successfully performed Windows installations, ensuring secure and optimized system configurations
- Installed and configured printers, resolving compatibility issues and enhancing printing capabilities
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion
Coustomer Support Services
IBEX Global
11.2020 - 12.2021
- Communicated effectively with medical professionals, ensuring accurate documentation of patient information and updates on their condition.
- Supported the implementation of new technologies within the department, streamlining workflows while enhancing overall efficiency.
- Managed inventory of supplies, maintaining adequate stock levels for optimal facility operation and patient care.
Education
Master of Science - Advance Computer Science
University of Essex
Colchester 10.2023 - 10 2024
Master of Science - Computer Science
University of Agriculture
Faisalabad 10.2018 - 10 2020
Associated Degree Program - Information Technology
University of Central Punjab
Lahore 09.2016 - 10 2018
Intermediate - Medical
Government College Pakistan
Pakistan09.2016
Matriculation - Biological Sciences
Board of Pakistan
Pakistan09.2014
Skills
Crisis Managemen
Interpersonal Skills
Conflict Resolution
Confidentiality and Data Protection
Behavioral Support Techniques
Active Listening
Observation and Assessments
Multidisciplinary Teamwork
Patient Advocacy
Mental Health Awareness
Cultural Sensitivity
Engagement Techniques
Self-Motivation
Stress Management
Health and Safety Awareness
Dissertation
A VIRTUAL HOME FOR BRAIN COMPUTER INTERFACE, Conducted an in-depth study on the design and implementation of a virtual home environment controlled via a brain-computer interface. The project aimed to enhance accessibility and independence for individuals with physical disabilities by enabling interaction with smart home devices through neural signals. Utilized cutting-edge BCI technologies, signal processing, and virtual reality tools to create an intuitive and responsive user experience.
Training
Mental health awareness training
Safeguards adults and children level 1&2
PMVA training
Basic Life Support
Equality and Diversity training
Mental Health First Aid training
DoLs Training
Timeline
Residential Support Worker
Tutelage Care Group
10.2023 - Current
Master of Science - Advance Computer Science
University of Essex
10.2023 - 10 2024
IT Technical Support Intern
Habib Bank Ltd.
09.2021 - 03.2022
IT Support Manager
Habib Bank Ltd.
03.2021 - 09.2023
Coustomer Support Services
IBEX Global
11.2020 - 12.2021
Master of Science - Computer Science
University of Agriculture
10.2018 - 10 2020
Associated Degree Program - Information Technology
University of Central Punjab
09.2016 - 10 2018
Intermediate - Medical
Government College Pakistan
Matriculation - Biological Sciences
Board of Pakistan