MIFRAH FAROOQ
Residential Support Worker
London
Summary
A dedicated and compassionate Health Care Support Worker with extensive experience in providing recovery-focused care within mental health services. Proven ability to support individuals with complex and high-dependency needs, empowering them to achieve meaningful goals and improve their quality of life. Highly skilled in therapeutic communication, teamwork, and problem-solving, with a strong understanding of the recovery model. Adept at maintaining accurate documentation, collaborating with multidisciplinary teams, and adapting to various shift patterns. Committed to delivering individualized, client-centered care while demonstrating resilience, emotional intelligence, and a passion for supporting service users in their recovery journey
Overview
4
4
years of professional experience
1
1
Language
Work History
Residential Support Worker
Tutelage Care Group
10.2023 - Current
- Daily Living Assistance
- Emotional and Social Support
- Behavioural Support
- Facilitated superior recovery-oriented care by working alongside a diverse team to aid high-dependency service users facing complex mental health challenges.
- Developed comprehensive care plans to address diverse patient needs.
- Operated on a rotational schedule, covering extended hours, weekends, and night shifts.
IT Support Manager
Habib Bank Ltd.
03.2021 - 09.2023
- Spearhead initial troubleshooting efforts to swiftly identify and resolve technical issues
- Effectively allocate and coordinate resources across sites to ensure optimal support and service delivery
- Proactively manage assets and inventory, ensuring accurate documentation and efficient resource utilization
- Collaborate closely with network and support teams during project implementations, ensuring seamless integration and minimal disruptions
IT Technical Support Intern
Habib Bank Ltd.
09.2021 - 03.2022
- Provided comprehensive desktop support, ensuring smooth operations for end-users
- Successfully performed Windows installations, ensuring secure and optimized system configurations
- Installed and configured printers, resolving compatibility issues and enhancing printing capabilities
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion
Coustomer Support Services
IBEX Global
11.2020 - 12.2021
- Communicated effectively with medical professionals, ensuring accurate documentation of patient information and updates on their condition.
- Supported the implementation of new technologies within the department, streamlining workflows while enhancing overall efficiency.
- Managed inventory of supplies, maintaining adequate stock levels for optimal facility operation and patient care.
Education
Master of Science - Advance Computer Science
University of Essex
Colchester 10.2023 - 10 2024
Master of Science - Computer Science
University of Agriculture
Faisalabad 10.2018 - 10 2020
Associated Degree Program - Information Technology
University of Central Punjab
Lahore 09.2016 - 10 2018
Intermediate - Medical
Government College Pakistan
Pakistan09.2016
Matriculation - Biological Sciences
Board of Pakistan
Pakistan09.2014
Skills
Crisis Managemen
Dissertation
A VIRTUAL HOME FOR BRAIN COMPUTER INTERFACE, Conducted an in-depth study on the design and implementation of a virtual home environment controlled via a brain-computer interface. The project aimed to enhance accessibility and independence for individuals with physical disabilities by enabling interaction with smart home devices through neural signals. Utilized cutting-edge BCI technologies, signal processing, and virtual reality tools to create an intuitive and responsive user experience.
Training
Mental health awareness training
Safeguards adults and children level 1&2
PMVA training
Basic Life Support
Equality and Diversity training
Mental Health First Aid training
DoLs Training
Timeline
Residential Support Worker
Tutelage Care Group
10.2023 - Current
Master of Science - Advance Computer Science
University of Essex
10.2023 - 10 2024
IT Technical Support Intern
Habib Bank Ltd.
09.2021 - 03.2022
IT Support Manager
Habib Bank Ltd.
03.2021 - 09.2023
Coustomer Support Services
IBEX Global
11.2020 - 12.2021
Master of Science - Computer Science
University of Agriculture
10.2018 - 10 2020
Associated Degree Program - Information Technology
University of Central Punjab
09.2016 - 10 2018
Intermediate - Medical
Government College Pakistan
Matriculation - Biological Sciences
Board of Pakistan
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