Mietra Hamidy
Dental Receptionist
Southampton
Summary
Friendly and knowledgeable medical administrative team member with background in clinical environments. Help patients feel welcome and comfortable during appointments.
Detail-oriented dental receptionist careful to follow procedures and uphold company policies. Reliable in completing accurate work and supporting company operations with paperwork, payments and charting. Quick to learn to new skills and advanced with new online systems.
Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations. Skills include organisation, communication, Microsoft office including excel and data management.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Great multi-tasker ensuring all tasks are completed to a high standard and efficiently.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Dental Receptionist
Peartree dental care - Oradent
Southampton
2024.03 - Current
- Supported Practice Manager and clinical team members with the smooth running of the practice through managing and booking appointments and carrying out admin tasks.
- Provided excellent customer service, improving patient satisfaction rates.
- Enhanced patient experience by providing warm, friendly service.
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Handled phone calls, resulting in effective communication with clients.
- Collaborated closely with dental team for smooth daily operations.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Reconciling daily payments (card and cash).
- Efficiently using Dentally.
Retail and Customer service assistant
The Range
Southampton
2021.07 - 2023.12
- Assisted in stock replenishment to maintain store appearance.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed high-volume customer queries simultaneously through effective multitasking.
Crew Member
McDonald's
Southampton
2019.07 - 2021.03
- Prepared and packaged orders with precise presentation skills.
- Warmly greeted customers and proactively reduced wait times.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Handled high-pressure situations calmly providing solutions promptly.
- Delegated tasks to team members to ensure our station was running efficiently.
Education
GCSEs -
St Anne's Catholic School
Southampton 2014.09 - 2019.07
A-Levels - Mathematics, Biology, Chemistry
St Anne's Catholic Sixth Form
Southampton 2019.09 - 2020.07
Skills
Communication
Effiecieny and Multitasking
Delegating
People skills
Languages
English
Native
Persian
Fluent
Software
Excel spreadsheets
Microsoft word
Email management
Data Entry
Timeline
Dental Receptionist
Peartree dental care - Oradent
2024.03 - Current
Retail and Customer service assistant
The Range
2021.07 - 2023.12
A-Levels - Mathematics, Biology, Chemistry
St Anne's Catholic Sixth Form
2019.09 - 2020.07
Crew Member
McDonald's
2019.07 - 2021.03
GCSEs -
St Anne's Catholic School
2014.09 - 2019.07