Mie Spicer
Cheltenham,Gloucestershire
Summary
An energetic, enthusiastic, reliable and outgoing individual who has a desire to work hard and succeed. I thrive working in a team environment though, am just as confident and effective when required to work alone.
Having recently moved to Cheltenham for University studies, I am now in a position where I am passionate about securing a new and challenging role, preferably within a fast paced hospitality establishment as this is where my experience and strengths are at their best.
Overview
5
5
years of professional experience
Work History
Waitress and Barista
Hellys Bistro
Penzance, Cornwall
08.2019 - Current
- Create a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Built and nurtured customer loyalty by remembering personal preferences.
- Focused on excellent customer service skills at all times.
- Barista trained and experienced to a high standard.
- Regularly communicate with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Training new staff to deliver quality service and to perform with high efficiency.
- Perform set up and pack down operational duties - cleaning, sanitising, replenishing stock and finance control.
- Regularly assisting kitchen staff with food preparation and caking making.
Cafe Waitress
Hellys Tearoom
Helston, Cornwall
12.2018 - 09.2022
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Controlled strict First In First Out (FIFO) inventory practices to ensure team labelled, priced and dated stock accurately and minimised food waste.
- Led team to execute high volume of customer orders during peak times whilst maintaining orderly counter area, balanced till and outstanding customer service.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained a high standard of hygiene and cleanliness at all times.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
Education
A-Levels - Law, Environmental Science, Photography
Truro and Penwith College
Penzance, Cornwall 09.2021 - 06/2023
GCSEs -
Helston Community College
Helston, Cornwall 09.2016 - 06/2021
Skills
- Great customer service
- Expert multitasker
- Opening and closing procedures
- Highly responsible and reliable
- Efficient under pressure
- Extensive hospitality background
- Barista experience
- Employee training
- Cash Handling
Hobbies
- Baking
- Photography
- Gym
- Shopping
- Socialising with friends and family
Availability
Available evenings and weekends from October 2023 onwards
Timeline
A-Levels - Law, Environmental Science, Photography
Truro and Penwith College
09.2021 - 06/2023
Waitress and Barista
Hellys Bistro
08.2019 - Current
Cafe Waitress
Hellys Tearoom
12.2018 - 09.2022
GCSEs -
Helston Community College
09.2016 - 06/2021
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