Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Affiliations
Languages
Timeline
Generic

Midhun valappil veetil

Portsmouth,Hampshire

Summary

Dedicated professional with expertise in customer relationship management, conflict resolution strategies, and adherence to security measures. Demonstrates strong leadership and teamwork abilities, effective communication skills, and a commitment to service excellence standards. Proficient in prioritisation, organisation, and emergency evacuation protocols, with comprehensive knowledge of rail regulations. Focused on delivering exceptional results under pressure while fostering positive customer experiences and ensuring compliance with industry standards.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Gate Line Assistant

Southwestern Railway, Adecco
Portsmouth, Hampshire
03.2023 - 08.2025
  • Resolved passenger queries and concerns, facilitating a seamless travel experience.
  • Checked tickets and travel cards, reducing fare evasion instances.
  • Managed ticketing machines, ensuring smooth operation during peak hours.
  • Supervised daily operations, ensuring compliance with safety and service standards.
  • Coordinated with various teams to handle service disruptions efficiently.
  • Implemented customer feedback mechanisms to improve service quality and customer satisfaction.

Production Supervisor

Vittel Cashew Industries
india kerala
01.2021 - 11.2022
  • Oversaw production processes, ensuring targets were met while maintaining high product quality standards.
  • Performed diagnostic and maintenance checks on production machinery to optimise performance.
  • Implemented quality control measures to ensure the products met international food safety standards.
  • Developed and maintained production schedules to meet demand and minimise bottlenecks.
  • Monitored equipment performance regularly, maintaining optimal operation conditions at all times.
  • Fostered a safe work environment with rigorous adherence to health and safety protocols.

Production Worker

Technical Worker, UAE
dubai jebal ali
08.2019 - 10.2020
  • Operated and monitored manufacturing machinery for car interior component wires.
  • Performed routine checks and inspections to verify adherence to quality standards..
  • Followed strict safety protocols and maintained a clean, safe working environment.
  • Participated in training to enhance technical skills and improve manufacturing processes.
  • Ensured product quality by adhering to company standards and regulations.

Education

MSC - International Business Management

University of Portsmouth
Portsmouth
01.2023 - 03.2024

Bachelor of Commerce - Co-operation

Kannur University
08.2018 - 05.2021

Skills

  • Effective communication skills
  • Customer relationship management
  • Ability to perform under pressure
  • Conflict resolution strategies
  • Leadership and teamwork abilities
  • Prioritization and organization
  • Service excellence standards
  • Emergency evacuation protocols
  • Adherence to security measures
  • Knowledge of rail regulations

Hobbies and Interests

Passionate about human behaviour and psychology, particularly in organizational settings., Enjoy reading books on leadership, team dynamics, and communication., Actively participate in activities that enhance communication and interpersonal skills.

Affiliations

  • Cooking,Photography,fitness activities

Languages

English
Elementary
Hindi
Elementary

Timeline

Gate Line Assistant

Southwestern Railway, Adecco
03.2023 - 08.2025

MSC - International Business Management

University of Portsmouth
01.2023 - 03.2024

Production Supervisor

Vittel Cashew Industries
01.2021 - 11.2022

Production Worker

Technical Worker, UAE
08.2019 - 10.2020

Bachelor of Commerce - Co-operation

Kannur University
08.2018 - 05.2021

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Midhun valappil veetil