Midhun George
Customer Experience Assistant
London
Summary
Detail-oriented and customer-focused software developer transitioning into a customer-facing role. Seeking a position as a Customer Care Assistant with Transport for London, where I can leverage my technical expertise and passion for customer service to deliver seamless travel experiences for Londoners.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
IT analyst
Tata Consultancy Services Ltd
Bengaluru
05.2022 - 12.2023
- Resolved technical issues swiftly, enhancing user satisfaction.
- Led IT projects from conception to implementation successfully.
- Developed dynamic and interactive websites for enhanced user engagement.
- Led team meetings to enhance project coordination.
- Provided top-notch support for increased client satisfaction.
- Trained new associates for improved productivity and efficiency.
- Active participation in story estimation during spring planning.
Principal Solution Consultant
EvoluteIQ
Bengaluru
01.2021 - 05.2022
- Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
- Recommended improvements on business processes for optimised performance and profitability.
- Strengthened stakeholder relationships through effective communication and engagement methods.
- Led the implementation of innovative technologies for increased productivity.
- Communicated with staff at all organisational levels to assess current systems.
- Gathering and evaluating user requirements in collaboration with product managers
- Worked as part of an agile development team.
Software Engineer
Quadwave Consulting Private Limited.
Bengaluru
11.2016 - 12.2020
- Designed customised software solutions in response to unique client requirements.
- Led team meetings, enhancing communication and project transparency amongst members.
- Mentored junior developers on coding practices-boosted team competency level.
- Delivered projects within stipulated timelines through effective task management.
- Engaged clients to understand software design requirements and advise on best-fit options.
Education
Master of Computer Applications - Computer Applications
Kristujayanti College
India 06.2012 - 12.2015
Bachelor of Science - Computer Science
Kannur University
India 06.2009 - 03.2012
Skills
- Strong technical background with experience in web development
- Technical computer knowledge
- Problem-solving
- Communication skills
- Quality Assurance
- Flexibility for overtime
- Flexibility towards shift work
- Time management and punctuality
- On-Time decision making
- Analytical thinking
- Ability to work in a fast-paced environment
Timeline
IT analyst
Tata Consultancy Services Ltd
05.2022 - 12.2023
Principal Solution Consultant
EvoluteIQ
01.2021 - 05.2022
Software Engineer
Quadwave Consulting Private Limited.
11.2016 - 12.2020
Master of Computer Applications - Computer Applications
Kristujayanti College
06.2012 - 12.2015
Bachelor of Science - Computer Science
Kannur University
06.2009 - 03.2012
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Vlad PlatonovVlad Platonov
Football academy coach at Eastleigh FcFootball academy coach at Eastleigh Fc