Mickael Lenu

• Supervised office and engineer team and effectively delegated assignments to optimize processes.
• Developed new onboarding customer journey and implemented across all new customers journeys.
• Positively interacted with engineers, upper management and others department, which helped improve overall communication.
• Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
• Proactively identified and solved complex problems that impacted management and business direction.
• Completed projects by effectively delegating tasks and overseeing employee performance.
• Generated daily, weekly and monthly reports detailing suggested process improvement initiatives to inform management.
• Decreased service level cases by 50% through frequent team meetings and new process implemented
• Increased engineer productivity and overall output by 10 % through monthly analyzing productivity times

• Overseen and led operations at a regional operational level between London and rest of the UK from a logistics, supply chain, marketing and financial accountability, people management and HR
• Hired, managed & developed/promoted a team up to 900 staffs, including managers, supervisors, riders, pickers - whilst implementing HR new policies as well as implementing multiples employees incentives to uphold staff retention
• Developed and initiated projects, managed costs and monitored performance
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Met project deadlines without sacrificing build quality or workplace safety

Impact:

Key senior staff member of Gorillas UK successful operation elevating the UK as the first country to be operationally profitable in less than two years

Awards:

Gorillas is an on-demand grocery delivery company with the promise of delivering groceries within 10 minutes of ordering by using dark stores - Fastest Startup to become an Unicorn company in Europe

• Responsible for the design and the execution of the drinks menus for all restaurants & bars
• Operations manager for both Bars (Bar Americain, Brasserie Bars) 1000 seatings daily
• Managerial consultancy for HQ procurement team, to implement new suppliers deals with better rate based on long standing network
• Advanced productivity KPIs to achieve key business goals and objectives & Reviewed operations reports to understand numbers and trends
• Led improvement initiatives to advance operational efficiencies and increase revenue
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles

Impact:

Established Bar Americain as being the top five highest London volumes cocktail bars as well as setting Bar Americain in the UK bar scene to be represented as the most faced paced, creative and service focused bar. Helped the group reinvigorated the bar image across all bars, with improved menus, innovative ideas and most trained and efficient staffs

Awards:

Voted best Brasserie to eat in London - Nominated for best bars in London - Best bars for dates in via Time out - Best Bars in London cocktail week

• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
• Managed bar and wait staff and directed hiring program
• Complied with health and safety regulations
• Used Micros and Oracle to record ordering data and created organization and room storage system
• Implemented new drink policies, reducing beverage cost by 15 % making a GP or 88 % average per month

Impact:

Transform City Social into one of the best London Bar scene by having created & designed a new cocktail menu made of water paints connecting with flavor matrix and provided great customer retention
Awards:

One star Michelin restaurant - Nominated as one of the best restaurants & bars within its opening year - Best cocktail bar with a view in London

• Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

Impact:

Key senior staff member as part of the launching team that opened the hotel in DIFC that helped the hotel reached multiples awards within its first year

Awards:

Voted Five Stars by Forbes Travel Award (323 winners hotels around the world out 1609 selections) - Best rooftop bar 2018 award via Timeout

• Bar Supervisor | Roka Aldwych - London, Uk
• Head Bartender | Firmdale Hotels - London, UK
• Bartender | Dover Street Jazz Club
• Bar Supervisor | Roka Aldwych - London, Uk
• Assistant Manager | Crab Farm Winery - Napier, New Zealand
• Head Bartender | Ancestral - Wellington, New Zealand
• Voluntary Christmas Head Chef | Crisis - London, UK
• Apprentice Manager | La Grande Bourse - Nimes, France