Michéllin Store

• Bake and maintain quality standards daily (high production of over 1000 pastries a day) under pressure and, being a part of producing beautiful baked goods making us the best bakery in London voted by Timeout.
• Keep production areas safe, clean, and organised.
• Support team communication and stock management.
• Work with energy, endurance, and kindness – skills I bring into customer service.
• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.

.• Handled multiple enquiries through different channels efficiently and with care, since that was key to the success of maintaining loyal customers, delivering their advertising needs and receiving positive reviews on our yearly member survey while running Families Bedfordshire Magazine.
• Recruited new clients for magazine - advertising, editorial and social media
promotion.
• Managed magazine production from content creation to design and print, with a print run of 16,000 magazines which was distributed to 35,000 readers across Bedfordshire.

• Handled customer enquiries, complaints, and orders across multiple channels.

• Built loyal relationships through friendly, clear, and reliable service.
• Processed payments, refunds, and data accurately.
• Trained and supported colleagues in service excellence.
• Balanced multiple tasks and deadlines while keeping customers at the centre.

• Skilled at working independently and collaboratively in a team environment.

• Worked effectively in fast-paced environments.

• Worked flexible hours across night, weekend, and holiday shifts.

• Organized and detail-oriented with a strong work ethic.

• Managed customer surveys and feedback.

• Managed health and safety of the club and achieved a 95% score on 2 health and safety audits at David Lloyd Leisure Club.