Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Michelle Walker

Michelle Walker

York,England

Summary

Enthusiastic service oriented individual with a track record of delivering exceptional customer experiences in a verity of fast paces settings. Skilled in cash handling and operational efficiency ensuring accurate transactions and adherence to safety protocols. Committed to fostering a supportive team environment through effective collaboration and training of new team members. Ready to bring a positive impact to the team and enhance customer experiences and in turn, loyalty.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Branch manager

Max Spielmann
York, North Yorkshire
08.2021 - Current
  • Printed photographs brought in by customers and made hand made photo gifts to a high standard.
  • Took identification photographs for official documents such as passports and also provided the service of applying for passports on behalf of the customer, ensuring strict GDPR protocols are in place at all times.
  • Established strong relationships with customers, increasing customer loyalty and retention rates through personalised service and tailored solutions.
  • Managed inventory to ensure optimal stock levels, minimising shortages and reducing excess inventory.
  • Resolved customer complaint and conflicts effectively, maintaining a positive branch reputation and fostering trust in the community.
  • Collaborated with upper management to set branch goals and objectives.
  • Handled cash transactions and maintained accurate cash register operations, ensuring accountability and accuracy.
  • Trained new staff on photograph printing, gift creation techniques and customer service protocols, enhancing team efficiency.
  • Analysed financial reports and performance metrics to identify areas for improvement and implement corrective actions.

Barista

AMT Coffee
York, North Yorkshire
02.2020 - 08.2021
  • Provided exceptional customer service, creating a welcoming environment for guests.
  • Handled cash transactions and maintained accurate cash register.
  • Prepared high quality coffee beverages and specialty drinks, adhering to established recipes and standards.
  • Operated espresso machines and grinders, calibrating equipment for optimal performance.
  • Trained new team members on coffee preparation techniques and customer service protocols.
  • Maintained cleanliness and organisation of workstations following health and safety regulations.
  • Engaged with customers to provide recommendations and foster a loyal clientele
  • Ensured compliance with food safety standard and health regulations in all aspects of service.

Crew member

McDonald's
York, North Yorkshire
01.2018 - 02.2020
  • Maintained an upbeat and positive demeanour while working in a fast paced environment.
  • Contributed to a team-oriented culture by helping colleagues with their tasks during peak hours.
  • Ensured accurate change with meticulous cash handling practices.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Assisted in providing training to new team members
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

Diploma of Higher Education - Photography

York St John University
York
09.2016 - 06.2019

Skills

  • Customer service
  • Multi-tasking
  • Positive attitude
  • Fast paced environment
  • Time management
  • Problem solving
  • Adaptability
  • Cash handling
  • Food safety
  • Teamwork
  • Branch operations

Affiliations

  • During my free time I enjoy reading and crafting. I enjoy a challenge so any crafting projects I have undertaken have been entirely self taught. An example of this includes, during the pandemic lockdown I taught myself how to make cold process soap from scratch! This goes to say that during my free time, when I'm not socialising with my cat, you'll find me releasing my creativity in one way or another! I am also an avid Disney fan! The movies, the sound tracks, the characters, the theme parks (not to mention the snacks at the theme parks also!) i just love it all!

Timeline

Branch manager

Max Spielmann
08.2021 - Current

Barista

AMT Coffee
02.2020 - 08.2021

Crew member

McDonald's
01.2018 - 02.2020

Diploma of Higher Education - Photography

York St John University
09.2016 - 06.2019

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Michelle Walker