MICHELLE DARIAH NONO
Yaoundé,CENTRE
Summary
Dynamic professional with a proven track record , excelling in customer service and sales support. Leveraging strong communication skills and data entry expertise, I effectively identified customer needs, enhancing profitability. Committed to team collaboration and delivering exceptional results, I thrive in fast-paced environments while maintaining a focus on client satisfaction.
Overview
7
7
years of professional experience
Work History
Back Office Agent and Incoming Calls
LMT Group
01.2021 - Current
Company Overview: LMT GROUP(Orange Cameroon Call Center)
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Provided customer service to clients through phone and email communication.
Communication Agent for money transfer services
UBA Bank
04.2021 - 09.2021
Company Overview: UNITED BANK FOR AFRICA CAMEROON.(VIP Branch – ABBIA)
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Participated in trade shows and other events to promote our products and services.
Sales Manager
Axxentis
01.2021 - 04.2021
UNICS Plc
01.2020 - 08.2020
- Company Overview: Microfinance (Commercial Focus)
- Mission: Development and implementation of marketing strategies to enhance company visibility
- Microfinance (Commercial Focus)
FODEVIE
01.2018 - 08.2018
- Company Overview: IT Engineering (Commercial Focus)
- Mission 1: Commercial prospecting
- Mission 2: Development of communication strategies
- IT Engineering (Commercial Focus)
Education
Professional Degree - Operational Marketing Management
Institut Universitaire Matamfen (ISMAT)
Yaoundé, Cameroon01.2020
BTS - Marketing, Sales, and Commerce
Institut Universitaire Matamfen (ISMAT)
Yaoundé, Cameroon01.2019
Bachelor’s Degree - Commercial Action and Communication
Lycée Technique Commerciale de Yaoundé (LTCY)
Yaoundé, Cameroon01.2017
Probatoire (Pre-Bachelor’s) - Commercial Action and Communication
Lycée Technique Commerciale de Yaoundé (LTCY)
Yaoundé, Cameroon01.2016
C.E.P - Certificat d’Études Primaires
01.2015
Bilingual B.E.P.C - Brevet d’Études du Premier Cycle
Lycée Bilingue d’Etoug-Ebé (LBE)
Yaoundé01.2014
Skills
- Customer service
- Data entry
- Report preparation
- Sales support
- Communication skills
- Team collaboration
- Active listening
Languages
- French
- English
Academic Internships
- FODEVIE, IT Engineering (Commercial Focus), 01/01/18, 08/31/18, Commercial prospecting., Development of communication strategies.
- UNICS Plc, Microfinance (Commercial Focus), 01/01/20, 08/31/20, Development and implementation of marketing strategies to enhance company visibility.
Skills
Mastery of commercial prospecting., Customer relationship management., Client follow-up., Expertise in commercial communication., Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Holder of a Category 'B' driver’s license., Quick adaptability., Task management proficiency., Team leadership and collaborative spirit.
Affiliations
- Singing
Languages
French
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Communication Agent for money transfer services
UBA Bank
04.2021 - 09.2021
Back Office Agent and Incoming Calls
LMT Group
01.2021 - Current
Sales Manager
Axxentis
01.2021 - 04.2021
UNICS Plc
01.2020 - 08.2020
FODEVIE
01.2018 - 08.2018
Professional Degree - Operational Marketing Management
Institut Universitaire Matamfen (ISMAT)
BTS - Marketing, Sales, and Commerce
Institut Universitaire Matamfen (ISMAT)
Bachelor’s Degree - Commercial Action and Communication
Lycée Technique Commerciale de Yaoundé (LTCY)
Probatoire (Pre-Bachelor’s) - Commercial Action and Communication
Lycée Technique Commerciale de Yaoundé (LTCY)
C.E.P - Certificat d’Études Primaires
Bilingual B.E.P.C - Brevet d’Études du Premier Cycle
Lycée Bilingue d’Etoug-Ebé (LBE)