Michelle Young
Summary
Customer-oriented, strategic-thinking and meticulous sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, stakeholder management and territory development. Effective at identifying customer needs to deliver solutions.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
Business Development Consultant
Bumper
03.2025 - Current
- Developing and implementing effective business strategies for an a new automotive business intelligence company, gaining 20 appointments in the first quarter with potential revenue of £800,000 yearly
- Managing relationships with both external and internal stakeholders from all areas of the business i.e. marketing/technical/sales
- Delivering high-quality proposals for strategic partnerships with potential clients.
- Conducting thorough research on competitors' products and services leading to improved offerings
Client Development Director
Auto Trader
08.2024 - 03.2025
- Providing a consultative approach to funders, inspiring them to work with Auto Trader across all business areas from finance journey integrations to commercial data and insights.
- Taking ownership and accountability for progressing commercial and strategic lender relationships both internally and externally.
- Nurtured loyal clientele base through effective account management practices.
- Streamlined internal processes, optimised operational efficiency within the department .
- Key accounts: SCUK/VCFSUK/Stellantis/Marsh Finance/Startline
European Account Manager
Automotive Transformation Group
05.2022 - 07.2024
- Handling the day to day running of the assigned OEM client accounts to maximise performance and utilisation of digital retention tools across the EU, primarily dealing with the Santander global account.
- Managing internal and external stakeholders.
- Key Accounts: Santander OEMs across Europe.
- Integral in increasing retention rate from 40% to 50% in UK client.
Regional Finance Development Manager
Santander Consumer Finance, MG
01.2019 - 12.2022
- Working with MG retailers to maximise performance with a consultative approach, ensuring retailers are acting in a compliant manner within FCA guidelines and delivering the forecasted targets for MG OEM.
- Key accounts: MG retailers across the UK.
Dealer Development Manager
Santander Consumer Finance
01.2018 - 12.2019
- Developing strategies and processes for the implementation of new products alongside marketing department.
- Managing an effective diary of appointments to maintain sustainable relationships with internal and external stakeholders.
Regional Manager
Santander Consumer Finance
01.2014 - 12.2018
- Account managing 40 car dealerships offering Santander car finance products.
- Targeted towards volume, profit and margin.
- Created pricing structures and operating agreements that will return a healthy margin.
- Field based role requiring ability to work equally within a team as autonomously.
- Solidified £10million account in a major car supermarket.
Education
PGDip - Psychology
University of Glasgow
09.2020 - 08.2021
BA with Honours - Modern Languages with Management
University of Leicester
09.2010 - 05.2014
A Levels - French, History, Politics and General Studies
St Edwards College
09.2008 - 07.2010
GCSE - 10 GCSE’s including an A grade in Maths and English
The Belvedere School
09.2003 - 07.2008
Skills
- Automotive finance
- Consultative approach
- Account management
- Stakeholder engagement
- Relationship building
- Client retention
- B2B sales experience
- Selling technology
Languages
English
Fluent
French
Upper intermediate
Spanish
Intermediate
Timeline
Business Development Consultant
Bumper
03.2025 - Current
Client Development Director
Auto Trader
08.2024 - 03.2025
European Account Manager
Automotive Transformation Group
05.2022 - 07.2024
PGDip - Psychology
University of Glasgow
09.2020 - 08.2021
Regional Finance Development Manager
Santander Consumer Finance, MG
01.2019 - 12.2022
Dealer Development Manager
Santander Consumer Finance
01.2018 - 12.2019
Regional Manager
Santander Consumer Finance
01.2014 - 12.2018
BA with Honours - Modern Languages with Management
University of Leicester
09.2010 - 05.2014
A Levels - French, History, Politics and General Studies
St Edwards College
09.2008 - 07.2010
GCSE - 10 GCSE’s including an A grade in Maths and English
The Belvedere School
09.2003 - 07.2008
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