Michelle Wilkes
Uxbridge,Middlesex
Summary
Solutions-focused professional with strong organizational skills. Consistently achieves company goals through exceptional planning and prioritization. Proven ability to streamline processes and enhance productivity.
Overview
34
34
years of professional experience
Work history
HR System Specialist
The Entertainer
Amersham, Buckinghamshire
2001.01 - Current
- Installed new technology systems, integrating upgrades with existing infrastructure components.
- Improved teamwork outcomes by facilitating productive team meetings and promoting collaboration.
- Diagnose system faults accurately to reduce downtime across operational systems.
- Increased user satisfaction by providing specialised support and advice.
- Improved staff capabilities through structured training sessions and targeted skill development.
- Improved system performance by resolving technical issues promptly and effectively.
- Collaborated effectively with cross-functional teams for successful project completion.
- Maintained up-to-date industry knowledge through continuous professional development.
- Improved workflow efficiency with thorough process analysis.
- Enhanced product quality to exceed user experience.
- Handled incoming calls from employees and managers, answering questions, directing calls and documenting messages.
- Produced clean, error-free professional business correspondence for business communication.
HR & System Specialist
The Entertainer
Amersham, Buckinghamshire
2001.01 - Current
- Coordinated HR projects whilst providing expert advice on policy interpretation.
- Assisted with payroll administration to ensure prompt salary disbursement.
- Established clear lines of communication between employees and management; resolved misunderstandings promptly.
- Maintained accurate personnel records, ensuring data privacy regulations were met.
- Advised on employment legislation to maintain compliance within organisation.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Consistently reviewed and improved onboarding processes and induction material to improve relevancy and efficiency.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Rolled out HR policies, ensuring legal compliance.
- Managed complex employee relations cases to resolution.
- Created positive work environment by implementing wellness programmes such as MHFAiders.
- Facilitated HR workshops to increase staff awareness of best practices such as absence management and parental leaves.
- Handled sensitive personnel issues with discretion and professionalism.
- Audited existing HR processes, identifying areas for improvement.
- Assisted employees with benefit queries, improving job satisfaction especially on parental leaves including IVF leave and baby loss leave
- Maintained up-to-date industry knowledge through continuous professional development.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Collaborated effectively with cross-functional teams for successful project completion.
- Resolved technical issues promptly, enhancing overall system performance.
- Streamlined operational procedures with innovative system improvements.
- Improved workflow efficiency with thorough process analysis.
- Enhanced product quality to improve user experience.
- Analysed and gathered information, produced reports for management
Payroll & HR Administrator
The Entertainer
Amersham, Buckinghamshire
2001.01 - Current
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
- Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
- Stayed abreast with latest tax laws to maintain compliance within organisation's payroll system.
- Streamlined communication lines between departments for efficient exchange of information about payroll matters.
- Assisted with financial audits to assure complete transparency of payroll operations.
- Maintained full confidentiality whilst handling sensitive employee information.
- Ensured accurate record keeping for seamless auditing and compliance review.
- Enhanced payroll efficiency by streamlining processing system.
- Liaised with external agencies such as HMRC to ensure regulatory compliance.
- Reduced errors in data entry through rigorous attention to detail.
- Collaborated with HR department for smooth onboarding and off-boarding procedures.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Generated reports, aiding in management decision-making processes.
- Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
- Managed annual leave records accurately; helped avoid conflicts and disruptions due to overlapping holidays.
- Calculated overtime pay correctly; rewarded hardworking employees justly.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to enquiries and provided information regarding payroll related matters.
- Handled challenging situations with sensitivity and understanding.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Dispensed forms such as P45s and P60s accurately and on time.
- Used payroll software to streamline processes for increased efficiency.
- Evaluated discrepancies and rectified payroll errors.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
- Generated and distributed comprehensive payroll reports to relevant stakeholders.
- Kept employee records complete, accurate and compliant.
- Created records for new starters and closed out files for terminated or resigned employees.
- Documented employee attendance, leave and overtime and updated database.
- Maintained accurate personnel records with diligent attention to detail.
- Organised regular team building activities, promoting positive work environment.
- Prepared relevant HR reports as required by senior management team.
- Assisted in development of company policies to ensure legal compliance.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Administered payroll duties for timely and accurate salary disbursement.
- Fostered diversity and inclusion within workplace through active participation in related initiatives.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Wrote and maintained employee handbook covering company policies and mission statement.
Payroll & Personnel Assistant
The Entertainer
Amersham, Buckinghamshire
2001.01 - Current
- Simplified payment process with use of computerised payroll systems.
- Participated in regular training sessions, staying updated on new payroll regulations and technologies.
- Resolved discrepancies by thorough verification of time records.
- Assisted colleagues during peak periods to ensure continuous workflow.
- Processed timesheets, ensuring timely remuneration for staff members.
- Verified accuracy of payroll reports before submission to management team.
- Maintained confidentiality of sensitive data, promoting trusting environment.
- Updated system changes such as personal details or tax codes promptly, reflecting current status accurately.
- Issued P45s and other tax forms to facilitate smooth transitions for departing employees.
- Worked closely with human resources department to coordinate necessary information exchange.
- Addressed queries regarding pay, contributing to employee satisfaction.
- Assisted in maintaining employee records for easy reference.
- Completed assigned tasks within set deadlines, demonstrating strong time management skills.
- Checked input data from HR department, reducing potential errors in pay calculations.
- Managed starters and leavers, issuing P45s to enable accurate taxing.
- Completed pre and post-processing checks to ensure salaries were paid accurately and on time.
- Guaranteed employee confidentiality, ensuring compliance with GDPR principles across all tasks.
- Managed employee records on database to maintain accuracy and updated information.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Utilised advanced Excel skills to create up-to-date reports.
- Used payroll software to streamline processes for increased efficiency.
- Evaluated discrepancies and rectified payroll errors.
- Responded to enquiries and provided information regarding payroll related matters.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Dispensed forms such as P45s and P60s accurately and on time.
- Handled challenging situations with sensitivity and understanding.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
- Generated and distributed comprehensive payroll reports to relevant stakeholders.
- Documented employee attendance, leave and overtime and updated database.
- Kept employee records complete, accurate and compliant.
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Detected and reconciled payroll discrepancies to maintain financial and administrative accuracy.
- Updated employee pay information to reflect correct base pay and special entitlements.
- Created records for new starters and closed out files for terminated or resigned employees.
- Traced previous payroll transactions to identify and correct errors.
- Oversaw HR-related documentation, ensuring correct storage and accessibility when required.
- Assisted in payroll administration for accurate and timely salary disbursement.
- Ensured fair treatment of all employees by implementing company policies diligently.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Updated records with employee status, personal information and agreement term changes.
- Completed new joiner onboarding documentation and reference checks.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Prepared and distributed payslips detailing pay and deductions.
- Produced accurate, reliable reports for management monitoring of personnel activity.
Store Manager
The Entertainer
Uxbridge, Middlesex
1996.10 - 2001.01
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Upheld health and safety regulations within premises to ensure safe shopping environment.
- Assisted customers in locating products around shop floor promptly.
- Implemented promotional displays to increase product visibility and sales.
- Handled cash transactions accurately, minimising financial discrepancies at till.
- Coached underperforming employees improving their job performance significantly.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Developed team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained organised stock room for easy accessibility of goods.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Assistant Store Manager
The Entertainer
Uxbridge, Middlesex
1996.10 - 2001.01
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into store.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Maintained health and safety standards within store to ensure compliance with company policies and legal requirements.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
- Facilitated smooth operation with effective scheduling and task delegation.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Managed cash registers, handled financial transactions accurately.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Handled employee concerns discreetly; fostered healthy working environment.
- Ensured timely stocking of products on shelves to maintain well-stocked shop floor.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Coordinated staff meetings for improved communication and team morale.
- Assisted in recruitment process to build high-performing retail team.
- Fostered positive shopping environment by ensuring store was clean, organised and inviting at all times.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Mentored staff on handling and resolving customer concerns.
- Delegated tasks to staff to meet daily service requirements.
- Approved customer refunds and exchanges upon close item inspection.
- Motivated sales teams to achieve daily store targets.
- Displayed goods and prices clearly to maximise customer interest.
- Supported management in recruitment and staff development processes.
- Instructed staff on point-of-sale till operation and transaction processing.
- Scheduled staff rotas to meet business demands within budget.
Store Supervisor
The Entertainer
Uxbridge, Middlesex
1996.10 - 2001.01
- Handled delivery logistics for seamless stocking of new arrivals.
- Trained new employees, leading to competent store personnel.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Completed administrative tasks promptly contributing to efficient store operations.
- Ensured adherence to company policies, resulting in well-regulated working environment.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Fostered team collaboration, creating supportive work atmosphere for staff members.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Enforced health and safety standards resulting in safe workplace.
- Improved store layout by regularly reorganising merchandise and display areas.
- Created inviting store environment enhancing customer shopping experiences.
- Maintained cleanliness standards throughout store, promoting pleasant shopping experience.
- Boosted sales performance through effective upselling strategies on shop floor.
- Oversaw security measures to prevent theft or loss of merchandise.
- Coordinated staff rota for balanced workload and efficient store operations.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Cashed up tills and counted takings to balance books at business close.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Trained team to upsell products.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Handled escalated customer concerns to build retention.
- Coached team to deliver top-quality customer service and uphold brand values.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Led by example in delivering exceptional service, increasing repeat custom.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Attended to customer needs promptly, leading shop teams by example.
- Delegated tasks to staff to meet daily service requirements.
- Approved customer refunds and exchanges upon close item inspection.
- Mentored staff on handling and resolving customer concerns.
- Supported management in recruitment and staff development processes.
- Instructed staff on point-of-sale till operation and transaction processing.
Sales Assistant
The Entertainer
Uxbridge, Middlesex
1996.10 - 2001.01
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Trained new staff members, fostering supportive working environment.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in timely manner to maintain product availability.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Delivered exceptional after-sales service, encouraging repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Utilised excellent communication skills to provide detailed product information.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Maintained accurate records to track cash handling activities.
- Informed customers regarding promos and warranty services to increase sales.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Tagged products quickly and accurately with price tags and stickers.
- Helped customers obtain specialised help for refunds and exchanges.
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
- Designed visually pleasing in-store and window displays to increase footfall.
- Explained establishment policies to customers and offered advice on selections.
Bar Manager
Carlsberg UK (formally Ind Coope/Allied Breweries)
Watford, Hertfordshire
1992.01 - 1996.10
- Monitored stock levels to avoid any potential shortages during peak hours.
- Mentored junior staff members fostering supportive work atmosphere.
- Enhanced customer satisfaction with professional bartending techniques.
- Trained new staff on customer service protocols to enhance guest experience.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Maintained clean and hygienic environment, improving overall ambiance of bar.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Managed cash handling procedures, reducing discrepancies in daily tally.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Liaised with kitchen staff for seamless service delivery.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
- Completed end-of-day cleaning duties, leaving bar ready for next day's trade.
- Adhered to health and safety regulations strictly.
- Managed customer disputes effectively, preserving business reputation.
- Engaged in upselling techniques, boosting sales revenue.
- Assisted in training new staff, contributing to team efficiency.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
- Maintained professional knowledge about various drink recipes and offerings.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served customers to foster friendly atmosphere.
- Rotated stock regularly, reducing waste from expired products.
- Checked identification to maintain legal compliance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Handled and moved supplies between stores and bars for restocking and storage.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Worked with bar management to implement and enforce responsible drinking practices.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day clean-up to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Supported serving staff with fast, accurate beverage preparation.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Ensured proper waste disposal to maintain hygienic environment.
Skills
- Adaptability to change
- Data analysis skills
- HR policy development
- Employment legislation knowledge
- HRIS proficiency
- Discretion in sensitive matters
- Microsoft Office proficiency
- Attention to detail
- Empathy in interactions
- Organisation structure understanding
Timeline
HR System Specialist
The Entertainer
2001.01 - Current
HR & System Specialist
The Entertainer
2001.01 - Current
Payroll & HR Administrator
The Entertainer
2001.01 - Current
Payroll & Personnel Assistant
The Entertainer
2001.01 - Current
Store Manager
The Entertainer
1996.10 - 2001.01
Assistant Store Manager
The Entertainer
1996.10 - 2001.01
Store Supervisor
The Entertainer
1996.10 - 2001.01
Sales Assistant
The Entertainer
1996.10 - 2001.01
Bar Manager
Carlsberg UK (formally Ind Coope/Allied Breweries)
1992.01 - 1996.10