Michelle Whitfield

-Assisted independent beauty consultants with inventory management, product replacements, and enquiries.

Handled refunds and delivery tracking, ensuring efficient and professional service.

-Maintained strong relationships with consultants through effective communication.

• Supported a company event by managing venue setup and registration.
• Utilised systems like Worldpay, Salesforce, and Microsoft Teams to manage transactions and communications.

- Collaborate with multiple clinics to schedule first dental check-ups for new patients.

- Utilize systems such as Dentally, SOE, Calendly, and Carestack for efficient booking.

- Engage with new online inquiries via phone to discuss the benefits of choosing the respective clinic.

- Manage inbound and outbound calls along with email inquiries to ensure comprehensive communication.

-Assist dental clinics by coordinating patient registrations and appointment bookings.

-Facilitate outbound communication with potential patients regarding dental treatment inquiries.

-Manage incoming calls for new patient registrations with dental clinics.

- Managed dental insurance communications with patients and brokers regarding their policies.

- Created and removed patients from policies while maintaining regular email correspondence.

- Sent essential documents, including invoices, p11d forms, and complete membership listings.

- Collaborated with JustEat Takeaway, a leading third-party platform, to enhance restaurant visibility of delivery menus and facilitate online customer orders.

- Addressed escalated complaints as a tier 2 team member, managing email-related customer concerns beyond the scope of basic service training.

- Processed refunds and tackled advanced issues via email to improve customer satisfaction.

- Managed invoice compensations and disputes for JustEat partner restaurants.

- Updated account information for restaurants and customers, leveraging email and internal systems for all interactions.

- Utilized Zendesk for effective communication with both customers and restaurants.

- Trained agents in basic communication and customer service skills.

- Instructed on correct word pronunciation and accent.

- Educated agents on fundamental product specifics to effectively serve customers for a specific account.

Alorica is a premier global company offering comprehensive customer management solutions throughout the entire customer lifecycle.

- Managed customer inquiries by handling calls related to account information.

- Ensured customers comprehended billing statements and navigated their accounts effectively.

- Assisted in troubleshooting equipment issues and processed on-call orders.