Michelle Wells
Hemel Hempstead,Hertfordshire
Summary
Strategic PMO Leader with 15 years of experience transforming portfolio governance in complex organisations. Developed and enhanced PMO functions to improve delivery assurance and support executive decision-making through effective reporting and financial oversight. Served as a trusted advisor to senior stakeholders, implementing scalable governance frameworks and promoting continuous improvement and agile methodologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PMO Manager
Whitbread
06.2021 - Current
- Lead governance, financial oversight, and delivery assurance across a complex technology portfolio, driving transparency, consistency, and performance across agile product teams.
- Managed budgeting, forecasting, and financial governance across Opex and Capex to ensure alignment with strategic objectives.
- Deliver executive reporting and KPI tracking, translating delivery metrics into business outcomes.
- Enhanced portfolio visibility of initiatives, risks, dependencies, and performance to inform senior leadership decision-making.
- Partner with senior stakeholders to embed PMO practices and influence delivery outcomes.
- Advanced PMO maturity and continuous improvement by simplifying processes to facilitate agile delivery.
Head of PMO
Retail Merchant Services
12.2019 - 05.2021
- Established and led a Portfolio PMO within a fast-paced FinTech environment, embedding governance, reporting, and delivery frameworks aligned to strategic objectives.
- Developed end-to-end governance model and stage-gate controls to ensure project alignment with strategic goals.
- Aligned project pipeline with strategic priorities and assessed delivery capacity to optimise resource allocation.
- Established portfolio-level reporting and chaired Project Review Board.
- Facilitated operational readiness across all programmes and initiatives to support timely project execution.
Education
BSC - Physiotherapy
University of Hertfordshire
Hatfield Skills
- PMO governance
- PMO transformation
- Portfolio management
- Strategic delivery
- Financial oversight
- Financial governance
- Risk management
- Agile delivery
- Agile methodologies
- Project management
- Project planning
- Delivery assurance
- Data reporting
- Governance frameworks
- Stakeholder influence
- Leadership skills
- First aid certification
Certification
- Life Coaching
- Diploma In Hormone Health
- Diploma Nutrition
Timeline
PMO Manager
Whitbread
06.2021 - Current
Head of PMO
Retail Merchant Services
12.2019 - 05.2021
BSC - Physiotherapy
University of Hertfordshire