Michelle Walker

Work history

Owner

Gifts Online/Markets

London

07.2014 - 07.2025

Established stock line specialising in aromatherapy, natural products, and giftware.
Showcased stock through online platforms and local markets to enhance visibility.
Developed marketing strategies to promote product range effectively.
Provided exceptional customer service, resulting in repeat business.

Care Co-ordinator/Recruitment

Prestige Nursing Care Agency

04.2009 - 04.2010

Coordinated Nurses and Carers work schedules efficiently.
Conducted Interviews and verified references for new staff, ensuring compliance with regulatory standards.
Managed filing system, maintaining up-to-date staff files for quick access.
Verified passports and work visas to ensure staff compliance with employment regulations.
Handled phone, email, and fax inquiries professionally.
Organised health and safety training and performed risk assessments to enhance service user safety.
Liaised with service users families keeping them informed of any changes of care.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Assistant

Gardiner Brothers Ltd

Gloucester

08.2008 - 05.2009

Processed fast paced telephone and email orders efficiently.
Chased outstanding orders from suppliers to maintain workflow.
Liaised with warehouse for urgent order coordination with couriers.
Monitored inventory levels to ensure timely fulfilment.
Resolved customer inquiries with service excellence.
Developed and maintained positive relationships with customers.
Improved customer relations by managing customer complaints effectively.
Processed returns and exchanges swiftly, enhancing customer satisfaction levels.

Care Coordinator/Admin Assistant

Supporta Care Ltd

02.2007 - 08.2008

Completed risk assessments in service users homes prior to carer visits.
Visited service users home to complete care plans.
Assisted Care Manager with updating files promptly at head office.
Monitored carers punctuality with spot checks.
Raised and documented concerns with Senior management.
Ensured compliance with health and safety regulations, maintaining safe working environment.
Handled emergency situations calmly, ensuring the safety of all involved.
CQC awarded Supporta Care excellent in our department and my Care Reports and were used as an example for training.

Showroom Administrator

Neisha Crosland Ltd

10.2005 - 06.2006

Processed sales orders, invoices, credit notes, quotations, and purchase orders efficiently.
Managed outstanding orders and addressed customer queries promptly.
Conducted general office duties, ensuring all accounts settled prior to dispatch.
Assisted in workshop for urgent orders.
Opened and closed showroom, maintaining a professional environment.

Manager/Sales Administrator

Kensington Lighting Ltd

London

01.2004 - 02.2005

Assisted trade and retail clients with lighting orders, ensuring clients specifications are met.
Processed all orders and invoices, maintaining meticulous records for each client.
Managed stock replenishment from suppliers, optimising inventory levels to meet customer demand.
Coordinated logistics with customers and shippers for timely order dispatch and collections.
Conducted daily banking and sales summaries to track financial performance.

Office Assistant/Part time

A & A Removals

03.2002 - 02.2003

Enhanced office systems for this small company.
Responded to client inquiries via telephone and email.
Coordinated bookings for removals, creating detailed worksheets for drivers.
Processed quotations, invoices, and payments, maintaining accuracy and efficiency.
Facilitated communication between clients and drivers.

Showroom Administrator/Assistant Manager

Tindle Lighting Ltd

02.1993 - 09.2002

Collaborated with owners ensuring showroom and workshop operations met high standards, improving customer experiences for retail and trade clients.
Facilitated efficient processing of sales orders, invoices, delivery notes, and purchase orders.
Coordinated logistics for shipping and urgent orders, enhancing workflow and productivity.
Designed custom lampshades to meet diverse client specifications and increase product appeal.
Managed end-of-month statements for accounts department and end of day summary.
Assisted with Trade Shows such as Decorex and House of Garden exhibitions, showcasing new designs.

Office Assistant

George Smith Ltd - Furniture and Fabrics

07.1988 - 08.1991

Provided comprehensive office and accounts support for George Smith Ltd.
Organised and managed shipping documentation for timely delivery of goods.
Coordinated inventory management, ensuring optimal stock levels and accurate records with fabrics.
Assisted in customer inquiries, fostering strong relationships with both trade and retail clients.

Summary

Overview

Work history

Owner

Care Co-ordinator/Recruitment

Customer Service Assistant

Care Coordinator/Admin Assistant

Showroom Administrator

Manager/Sales Administrator

Office Assistant/Part time

Showroom Administrator/Assistant Manager

Office Assistant

Education

O 'Levels - Including Mathematics and English

RSA Diploma Stage 1 - Business Administration

NVQ2 - Health & Social Care

Skills

Timeline

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