Summary
Work history
Education
Skills
Timeline
Michelle Tucker

Michelle Tucker

Swanley,Kent

Summary

I am an experienced Manager with over 10 years in retail industry. I have ran a successful eCommerce business for the last 10 years, seeing year on year growth from £0 to over a Million within 5 years. I have a wealth of experience dealing with customers and suppliers on a day to day basis. I managed the regular design of the website, ensuring we kept up with current market trends, negotiating on bulk orders and wholesaler contracts, ordering goods, shipping nationally and oversees, marketing, and accounts. On occasions we took large orders over the telephone and gave sales support and dealt with service queries.

After running my own business I have experience in many areas. I recruited an extensive team around me, from admin support, accounts assistant, website & social media team to dealing with the outsourcing of our deliveries. I pride myself on my excellent reputation for resolving problems and improving customer satisfaction. I had a good working relationship with all of our suppliers, and in nearly all cases I could diffuse a customer who was not satisfied with the service they had received.

In my previous roles, I have worked as an administrative executive, worked on reception in a health club and as a successful member of the sales department. I worked in the travel industry for the first 10 years of my career and then went onto to work in high street travel agents.

I have experience working in team environments for bigger companies and have a reputation for hard work, punctuality and willingness to learn new things.

Work history

Managing Director

My Vintage Home Ltd
Swanley, Kent
05.2014 - 12.2023
  • Generated and achieved revenue goals, exceeding targets within company growth strategies.
  • Identified market demands and consumer trends to increase customer base and retention rates.
  • Increased new business connections and revenue generation opportunities by improving networking strategies.
  • Interacted with clients daily, updating on projects and new developments.
  • Increased Instagram engagement through strategic interaction with hashtags and follower comments.
  • Managed social media content, boosting profile views through target audience engagement.
  • Boosted Google ranking, leveraging SEO mastery to support keyword and image optimisation.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Collaborated with web design, development and content staff to optimise site for conversions.
  • Expanded company web presence through social media, web advertising and SEO.
  • Researched competitors pricing and products to inform marketing campaigns.
  • Communicated effectively by telephone to establish and maintain strong relationship with customers and suppliers.
  • Authenticated accuracy of invoices, identifying errors to prevent potential stock losses.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Recognised issues and implemented corrective actions for continual improvement.
  • Offered recommendations to customers based on specific situations, priorities and obstacles.
  • Scheduled freight collections to meet delivery timeframes.
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • Provided customers with outstanding service.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.

Teaching Assistant In Primary School

Hook Lane Primary School
Welling, Kent
2010 - 2011
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Observed pupils closely in classroom environment to foster engagement.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Created positive, engaging learning environments to improve student experiences.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.

Admin Executive

Pinnacle Records
Sidcup, Kent
04.2005 - 04.2008
  • Sorted and distributed business correspondence to correct department or staff member.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Drafted professional meeting agendas, took minutes and followed up on action items.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.
  • Received, sorted and distributed incoming mail.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Typed and proofread documents with zero errors.

Receptionist/Sales Exec

Dragons Health Club
Orpington, Kent
01.2001 - 03.2004
  • Greeted members and visitors and updated attendance records to reflect accurate information.
  • Provided administrative support to management and team members, supporting smooth club operations.
  • Monitored stationery inventory levels and reordered necessary items to maintain stock.
  • Operated switchboards and fielded enquiries to relevant departments for rapid resolution.
  • Calculated fees and processed payments to maintain balanced member accounts.
  • Built positive relationships with members and guests for increased satisfaction ratings.
  • Completed registration forms and set up orienteering sessions for new members.
  • Monitored building security, updated logs and issued visitor badges.
  • Built positive relationships with clients to encourage continued class attendance.
  • Welcomed new and returning clients, cultivating inclusive space.
  • Carried out active selling from initial customer greeting.
  • Boosted product sales by offering selection guidance to customers.

Education

GCSEs - Maths, English, Human Biology, French, Sociology, Geography, Art, RE

Westwood Secondary School, Welling
09/1982 - 05/1988

Skills

  • Sales support
  • Office management
  • Promotions
  • Complaint resolution
  • Workflow planning
  • Data entry
  • Business administration
  • Pricing
  • Presentation design
  • Database administration
  • Data management
  • Ability to prioritize
  • Exceptional interpersonal communication
  • Effective problem solver
  • Sales strategies
  • Administrative support
  • Customer service
  • SEO
  • Wordpress
  • Marketing
  • Business planning

Timeline

Managing Director - My Vintage Home Ltd
05.2014 - 12.2023
Teaching Assistant In Primary School - Hook Lane Primary School
2010 - 2011
Admin Executive - Pinnacle Records
04.2005 - 04.2008
Receptionist/Sales Exec - Dragons Health Club
01.2001 - 03.2004
Westwood Secondary School - GCSEs, Maths, English, Human Biology, French, Sociology, Geography, Art, RE
09/1982 - 05/1988

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Michelle Tucker