Michelle Troy
Crook,Durham
Summary
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training. Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
31
31
years of professional experience
Work history
Bank Nurse
Barrington Lodge nursing home
Bishop Auckland, Durham
2024.10 - Current
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
- Enhanced patient comfort during treatment by providing emotional support and reassurance.
Deputy Manager
Richmond court nursing home
Willington crook , Durham
2021.04 - Current
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Designed employee incentives and recognition schemes to achieve team targets.
- Planning implementing and evaluating care for client group of nursing residents living with dementia
Clinical lead
Sandringham care home
Bishop Auckland , Durham
2019.08 - 2021.04
- Recorded patient reactions to drugs and initiated wound management protocols.
- Documented and evaluated effectiveness of care plans and interventions.
- Built and maintained excellent rapport with patients and loved ones.
Clinical lead
West lodge care home
Crook , Durham
2017.07 - 2019.08
- Recorded patient reactions to drugs and initiated wound management protocols.
- Documented and evaluated effectiveness of care plans and interventions.
- Built and maintained excellent rapport with patients and loved ones.
Deputy manager
Bishopsgate lodge
Bishop Auckland , Durham
2011.03 - 2017.03
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
Nurse
Sandringham care home
Bishop Auckland, Durham
2004.12 - 2011.03
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Used outstanding planning and prioritisation abilities to safely care for [Number] patients.
Staff nurse
County Durham and Darlington health care trust
Durham, Durham
1999.03 - 2004.12
- Administered medication with meticulous attention to detail.
- Delivered exceptional care to boost patient health outcomes.
- Disposed of samples and hazardous waste to prevent infection.
Registered nurse
South church nursing home
Bishop Auckland, Durham
1997.11 - 1999.03
- Implemented and updated treatment plans in collaboration with doctors.
- Monitored patient vitals and necessary signs.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
Nurse
Brancepeth court nursing home
Willington crook, Durham
1995.03 - 1997.11
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Used outstanding planning and prioritisation abilities to safely care for [Number] patients.
Education
RGN - Nursing
Dryburn school of nursing
Durham, DurhamDiploma of Higher Education - Nursing studies
Durhamuniversity
Durham, , Durham1995-03
Skills
- Strategic decision-making
- Resource optimisation
- Democratic leadership
- Workforce development
Timeline
Bank Nurse
Barrington Lodge nursing home
2024.10 - Current
Deputy Manager
Richmond court nursing home
2021.04 - Current
Clinical lead
Sandringham care home
2019.08 - 2021.04
Clinical lead
West lodge care home
2017.07 - 2019.08
Deputy manager
Bishopsgate lodge
2011.03 - 2017.03
Nurse
Sandringham care home
2004.12 - 2011.03
Staff nurse
County Durham and Darlington health care trust
1999.03 - 2004.12
Registered nurse
South church nursing home
1997.11 - 1999.03
Nurse
Brancepeth court nursing home
1995.03 - 1997.11
RGN - Nursing
Dryburn school of nursing
Diploma of Higher Education - Nursing studies
Durhamuniversity