Quality time with family and friends is always this biggest pleasure for me although
I am passionate about: Interior design, gardening and always like to do something wild like, setting up Pink Collar boxing to raise funds for charity
Michelle Topham
Newcastleton,Scottish Borders
Summary
Motivated professional demonstrating strong interpersonal skills and adaptability in customer-facing roles. Cultivates positive customer experiences and supports team objectives through effective communication and collaboration. Eager to contribute to a dynamic team, bringing integrity and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Sales and Customer Service Representative
Bank House Living
Melrose, Scottish Borders
05.2025 - Current
- Welcomed customers, using key questioning to determine needs and identify upselling opportunities.
- Assisted customers in finding clothes, fashion accessories, confectionery, and home accessories, providing detailed product information to enhance shopping experience and drive sales.
- Managed returns and exchanges, focusing on retaining customer trust and satisfaction through positive interactions.
- Processed payments by electronic payment and cash, and completed transactions
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
- Displayed products to their premium, to improve the shopping experience and drive sales
- Coordinated delivery schedule for new products to ensure timely arrival at the store.
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
Technical Project Manager
ASDA Stores
Leeds, Yorkshire
08.2004 - 10.2024
- Implemented Agile methodologies to enhance project flexibility and team productivity, meeting tight deadlines.
- Monitored project progress against milestones, adjusting plans to overcome challenges and ensure timely delivery.
- Coordinated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment and clear communication.
- Managed team accountability, motivating staff to achieve delivery targets in line with budget and quality standards.
- Oversaw the development and implementation of software solutions, improving operational efficiency.
- Cultivated a collaborative team environment, resolving conflicts and enhancing working relationships to support project success.
- Implemented customer relationship management CRM systems, improving client communication and service quality.
- Facilitated training sessions for project team members, enhancing their skills and knowledge base.
Retail Sales Manager
Rural Interiors
Huddersfield, Yorkshire
02.2010 - 08.2024
- Directed daily operations of the department store, including inventory management, customer service, and sales strategies.
- Oversaw daily operations, ensuring smooth running of the store and adherence to company policies.
- Engaged with customers on shop floor, offering tailored advice to facilitate purchasing decisions.
- Built strong relationships with customers throughout researching, planning and purchasing journey to increase customer satisfaction.
- Responded promptly to customer feedback and team performance to maintain high customer service standards.
- Implemented changes from customer feedback to enhance service quality and address client needs. to improve product and service provisions.
- Negotiated with suppliers to secure competitive prices, improving profit margins by 10%.
- Analysed sales data to identify trends, adjust stock levels, and introduce new products meeting consumer demands.
- Collaborated with visual merchandising team to design impactful window displays that increased foot traffic.
- Collaborated with the marketing team to develop effective in-store displays and signage.
- Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload.
Education
Granville Collage
Sheffield, SHFSkills
- Customer relationship management
- Sales analysis
- Sales reporting
- Inventory management
- Store layout design
- Product knowledge
- Verbal communication
- Conflict resolution
Interests
Accomplishments
- Delivered multiple key IT projects touching all elements of stores.
- Delivered foodbank system providing over 5 million meals
- Know for providing excellent customer service
Timeline
Sales and Customer Service Representative
Bank House Living
05.2025 - Current
Retail Sales Manager
Rural Interiors
02.2010 - 08.2024
Technical Project Manager
ASDA Stores
08.2004 - 10.2024
Granville Collage