michelle Tooala

Executed routine audits to uphold high-quality standards in service delivery.

• Implemented contingency plans that minimised operational disruptions.
• Coordinated service provision, enhancing overall efficiency.
• Ensured safeguarding measures for staff and clients were strictly followed.
• Managed team through regular one-to-one meetings and appraisals.
• Developed written risk assessments alongside care and support plans.
• Delivered person-centred care to clients while administering medication.
• Maintained comprehensive records of all services provided, ensuring transparency and accountability.
• implemented strong relationships with parent/carers and external agencies.
• Led and inspired team of 12 to uphold standards and demonstrate professionalism.
• Available to support at lunchtimes and cover support when needed throughout the day.

• Maintained clean, organised warehouse environment to optimise workflow efficiency.
• Implemented effective delegation strategies, resulting in enhanced productivity.
• Trained new staff members, contributing to improved team performance.
• Monitored team performance to uphold high standards of workmanship.
• Liaised with suppliers for timely delivery of goods and services.
• Coordinated team tasks to facilitate seamless operations.
• Reduced safety incidents through strict implementation of safety protocols.
• Assisted in annual stock takes to ensure accurate inventory records.

• Assessed client preferences before each session, guaranteeing personalised experiences.
• Performed various beauty treatments with utmost precision and care.
• Collaborated effectively with other therapists on large bridal party assignments.
• Organised appointments efficiently to maximise daily productivity.
• Provided mobile beauty services to cater to the needs of housebound clients.
• Specialised in mobile spa therapies; provided relaxing experience at convenience of clients' homes.
• Managed stock levels effectively, preventing any shortages during appointments.
• Upheld strict confidentiality measures whilst handling sensitive client information.
• Demonstrated up-to-date knowledge of latest industry trends, ensuring top-notch service delivery.
• Delivered bespoke beauty advice to enhance clients' appearance.
• Maintained cleanliness and hygiene for a safe work environment.
• Ensured promptness for all appointments, respecting clients' time constraints.
• Prioritised client comfort during home visits for their ultimate satisfaction.
• Maintained professional rapport with clients, fostering trustful relationships.
• Expanded clientele base through word of mouth recommendations.