- Baking
- Cooking
- Theatre visits (musicals, plays, ballets)
- Socialising with friends
Michelle Thompson
Sheffield,South Yorkshire
Summary
Enthusiastic and approachable, bringing strong communication and customer service skills. Quick learner with a flair for building positive relationships and assisting customers effectively. Reliable team player with a proactive approach to problem-solving and ensuring a positive shopping experience. Demonstrates flexibility and eagerness to adapt to new challenges.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Sales Assistant
Asda
Sheffield, South Yorkshire
12.1998 - Current
- Delivered exceptional customer service, resolving issues to ensure the customer has a positive experience and would remain loyal.
- Assisted customers with enquiries, providing tailored support to enhance their shopping experience.
- Maintained an up-to-date knowledge of products, for example the ability to name what items are on what aisle and approximately where it is on the shelf.
- Ensuring the correct pricing is attributed to each product and promotional offers are clear via signage.
- Maintained neat, clean, and organised shelves through stock replenishment, ensuring a safe environment by adhering to health and safety regulations.
- Organised warehouse for easy access to products, utilising handheld terminals for efficient inventory management.
- Assisted other departments by picking customer orders promptly.
Bar Staff Member
The Bluebell
Ormskirk, Merseyside
08.1998 - 10.1998
- Monitored and managed business operations, including stock ordering, customer service, cleaning, and cash handling, contributing to efficient workflow.
- Completed training courses on licensing laws, obtaining multiple certificates to ensure compliance and enhance knowledge of regulations.
- Assisted in daily operations of family-owned business, ensuring smooth service until transition to children's play area.
Bar Staff Member
Bass Taverns
Sheffield, South Yorkshire
06.1995 - 08.1998
- Served beverages and provided positive customer service while maintaining a clean and tidy workspace.
- Stocked and organised bar supplies to ensure smooth operations during shifts.
- Processed customer payments efficiently using card payment systems and handled cash transactions.
- Preparing and serving food in the restaurant.
Education
NVQ Level 3 - Catering and hospitality
Granville College
Sheffield01-1997
Skills
- Inventory management
- Stock replenishment
- Order fulfilment
- Visual merchandising
- Sales reporting
- Product knowledge
- Customer service
- Team collaboration
- Time management
- Adaptive problem solving
- Resilient under pressure
- Patience and empathy
- Exceptional service
- Positive attitude
Certification
- NVQ level 1, 2, 3 in Catering and hospitality.
- Restauranteurs Supervisory Diploma.
- R.S.A Typing - Core Text and Stage One (Distinction Passes).
- Basic entry level admin course.
Interests
Timeline
Sales Assistant
Asda
12.1998 - Current
Bar Staff Member
The Bluebell
08.1998 - 10.1998
Bar Staff Member
Bass Taverns
06.1995 - 08.1998
NVQ Level 3 - Catering and hospitality
Granville College