Michelle Thompson

• Managed vendor relationships, guaranteeing uninterrupted supply chain operations.
• Collaborated with various departments to streamline business operations.
• Conducted quality checks on all outgoing correspondence, ensuring professionalism and correctness.
• Fostered team collaboration with effective communication techniques.
• Maintained organised work environment for improved productivity.
• Handled confidential documents with utmost discretion and security.
• Assured smooth operation with proper inventory management.
• Assisted in the preparation of reports and presentations for senior management.
• Generated reports as required, aiding decision-making process.
• Responded to inquiries, providing information and assistance to team members.
• Compiled operational data and prepared reports, presentations and correspondence.

• Managed Director's diary, ensuring optimal time allocation.
• Carried out day-to-day duties accurately and efficiently.
• Consistently arrived at work on time and ready to start immediately.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Conducted performance reviews with team members, provided feedback on areas of improvement.
• Fostered a positive work environment, motivated team members towards achieving targets.
• Implemented changes in operational procedures to increase productivity levels.
• Performed administrative duties efficiently for streamlined office operations.
• Monitored calls daily, provided constructive feedback to agents on their performance metrics.
• Maintained high-quality service by enforcing customer service standards.
• Improved customer satisfaction by implementing efficient call handling techniques.

Matrimonial Secretary providing support to Solicitor. Typing correspondenc, dealing with client’s telephone enquiries and ensuring that the files and diary were kept up to date and accurat.

Matrimonial Secretary providing support to Solicitor. Dealing with telephone enquirie, typing correspondence and ensuring files kept up to da and accurat. Arrangin appointments and dealing with general office responsibilitie.