Michelle THOMPSON
Horncastle,Lincolnshire
Summary
Dedicated professional with a strong focus on client engagement and relationship building, adept at managing large workloads and ensuring accurate and efficient data input. Demonstrates expertise in advocacy, documentation management, and community engagement, with a comprehensive understanding of safeguarding, modern slavery awareness, and exploitation awareness. Skilled in crisis support, risk assessments, and allied health referrals, with a commitment to confidentiality and emotional maturity. Possesses current knowledge of benefits and welfare systems, domestic abuse awareness, and suicide prevention techniques. Career goals include leveraging solution-focused techniques to enhance multi-agency collaboration and improve family and child welfare outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Successful Tenancies Adviser
Platform Housing Group
Birmingham
2014.09 - 2026.01
- Provided intensive support to tenants, reducing rent arrears and managing finances.
- Ensured compliance with regulatory requirements, bolstering company reputation.
- Resolved complex financial issues to enhance customer satisfaction.
- Maintained accurate casework records and generated management reports.
- Regularly updated market knowledge to offer relevant client advice.
- Demonstrated excellent written and verbal communication skills.
- Participated actively in EDIWIG and Domestic Abuse Champions groups.
- Achieved higher efficiency through meticulous scheduling and organisational skills.
Sheltered Scheme Manager
Platform Housing Group
Birmingham
2007.01 - 2014.09
- Manager of 2 sheltered Housing schemes, providing support to elderly residents, encouraging independent living. Assisting with benefit applications, repairs issues, welfare and safeguarding, promoting engagement within local community, and accessing services and amenities.
- Handled challenging behaviour of residents, maintaining peace in premises.
- Conducted regular property inspections for ensuring optimal living conditions.
- Improved tenant satisfaction by implementing efficient communication strategies.
- Managed all aspects of health and safety within properties, ensuring resident welfare at all times.
- Coordinated social activities for enhancing tenant engagement.
- Played instrumental role in resolving tenant disputes amicably.
- Assisted residents with benefit applications, reducing their financial stressors.
- Ensured smooth operations by effectively managing maintenance requests and repairs.
- Established effective lines of communication, improving transparency between management and tenants.
- Promoted inclusion by organising community events and initiatives.
- Developed strong relationships with tenants, fostering positive community atmosphere.
- Collaborated closely with other professionals such as social workers and healthcare providers for holistic support of residents.
- Signposted resources and information on accommodation services, improving tenant satisfaction.
- Gathered resident feedback to improve performance evaluations and highlight possible improvement opportunities.
- Built relationships with tenants, partners and service providers to coordinate productive communications.
- Settled new tenants and performed six-week checks to confirm their needs were met.
- Acted as primary contact to field and resolve tenant and visitor queries.
- Built and maintained helping relationships with elderly residents and their families.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- Reviewed elderly residents' ability to take care of themselves and planned appropriate support.
Education
NCFE Level 2 Certificate - Understanding Tenant Support In Social Housing
Cache
OnlineLevel 4 - Caring for older people
Stonebridge College
Bude, CornwallLevel 3 award - National certificate of Professional Practice in Sheltered/Supported Housing
The Sheltered Housing Network
Lincoln, LincolnshireA-Levels - English
Boston High School
Boston, LincolnshireA-Levels - Ancient History
Boston High School
Boston, LincolnshireA-Levels - Religious Studies
Boston High School
Boston, LincolnshireCustomer service
The institute of Customer Service
Lincolnshire 10/2025 - 12/2025
Designated Safeguarding Lead
Training Express
OnlineIntroducing Equality, Diversity, inclusion- The Equality Act 2010
Platform Housing
BirminghamSkills
- Client focus
- Data accuracy
- Advocacy
- Documentation management
- Community engagement
- Caseload management
- Relationship building
- Complaint resolution
- Workload management
- Progress reporting
- Emotional maturity
- Confidentiality practices
- Suicide awareness
- Benefit and welfare expertise
- Domestic abuse awareness
- Crisis support skills
- Risk assessment proficiency
- Allied health referrals
- Family and child welfare knowledge
- Solution-focused techniques
- Time management
- Communication proficiency
- Modern slavery awareness
- Exploitation awareness
- Safeguarding expertise
- Multi-agency collaboration
- Lone working capability
- Debt management competence
- Ethical standards adherence
- Reflective thinking ability
- Uncertainty handling skills
- Patience and perseverance skills
- Conflict resolution capability
- Decision-making aptitude
Certification
- 2022 Lone working in the workplace
- Cyber Security Awareness
- Anti- Money Laundering Training
- Domestic Abuse Awareness
- Introducing Equality Diversity and Inclusion
- Unconscious Bias- Time to reflect
- Data Protection Essentials
- 2021 Manual Handling
- Suicide Awareness
- 2020 Level 3 Award Domestic violence and abuse
- Level3 Award Health and Social Care
- Benefits and Mental Health
- Level 3 Award Modern Slavery and Exploitation
- Level 3 Award Forced Marriage and Honour Based Violence
- Level 3 Award Domestic Violence and Abuse
- Mental Health Awareness
- Introduction to Safeguarding Children
- 2018 Lone working and Personal safety
- Doorstep crime and Scam Awareness
- 2016 Level 1 Debt Management Skills
- 2013 Alcohol Problems in Older People
Affiliations
- VW camper owner, enjoying travelling the Uk and exploring the less well known areas.
Timeline
Successful Tenancies Adviser
Platform Housing Group
2014.09 - 2026.01
Sheltered Scheme Manager
Platform Housing Group
2007.01 - 2014.09
NCFE Level 2 Certificate - Understanding Tenant Support In Social Housing
Cache
Level 4 - Caring for older people
Stonebridge College
Level 3 award - National certificate of Professional Practice in Sheltered/Supported Housing
The Sheltered Housing Network
A-Levels - English
Boston High School
A-Levels - Ancient History
Boston High School
A-Levels - Religious Studies
Boston High School
Customer service
The institute of Customer Service
10/2025 - 12/2025
Designated Safeguarding Lead
Training Express
Introducing Equality, Diversity, inclusion- The Equality Act 2010
Platform Housing