Michelle Swain
Bedford,Bedfordshire
Summary
Enthusiastic Store Manager providing inspiring leadership to store teams for productive, profitable business growth. Optimising customer satisfaction and loyalty through first-class service and thorough staff training for consistently positive experiences. Recognised for exceeding sales goals and adept at following all operational and procedural guidelines to ensure business efficiency. Excellent time manager and team leader. Offering 15 years' experience and retail knowledge.
Overview
15
15
years of professional experience
Work history
Store Manager
SportsDirect International
Bedford, CBF
01.2004 - 03.2017
- Ensured company policies were consistently communicated and adhered to for continued compliance.
- Consistently hit KPI targets by providing motivational training, leading by example and incentivising great results.
- Managed staff scheduling and payroll to optimise performance.
- Ensured visually appealing and effective displays for the entire store.
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
- Managed day-to-day operations for Bedford store with up to £500,000 in monthly sales.
- Opened new store location and assisted in recruiting and training new staff.
Assistant Manager
SportsDirect International
Hatfield, HRT
03.2002 - 02.2004
- Supported Manager in implementing plan to grow profits and develop positive company reputation.
- Recruited, interviewed and hired individuals which would bring passion and dedication to Hatfield team.
- Mentored and motivated team to achieve KPI targets ensuring continued progression and profitability.
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
- Maintained store appearance, including rack and shelving organisation, store lay out and planogram planning.
- Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels.
Education
NVQ Level 3 - Leisure and Tourism
Hitchin College
Hitchin06.2001
GCSE -
Samuel Whitbread
Stotfold, CBF1999
Skills
- Exceptional customer care
- Effective communicator
- Professional manner
- Methodical multitasker
- Team player
- Team leadership
- Self-motivated
- Well organised
Additional Information
Since leaving SportsDirect I have been lucky enough to spend the past 8 years at home supporting my family and volunteering at our local community hall where I help run a children’s playgroup.
Now I feel it’s time to start a new chapter of my life.
References
References are available on request
Timeline
Store Manager
SportsDirect International
01.2004 - 03.2017
Assistant Manager
SportsDirect International
03.2002 - 02.2004
NVQ Level 3 - Leisure and Tourism
Hitchin College
GCSE -
Samuel Whitbread