Michelle Summerfield

• Managed permit applications and ensured compliance with local regulations.

Secured approvals from local authorities before project commencement by cross-checking and plotting geographic coordinates for accuracy.

• Developed and distributed trackable working programme to enhance visibility on planned works and permit application statuses.

Communicated across multiple internal and external channels including local Councils, Traffic Management and field operatives to ensure total alignment on upcoming roadworks.

• Designed and maintained daily tracking system to monitor progress of ongoing works and upcoming deadlines.

Utilised my SSSTS qualification to ensure all planned traffic management layouts and site operations adhere strictly to National Highways and Local Safety Standards.

Utilised my tracking system multiple times daily, any works that have been completed with an excavation require a reinstatement form filled out and sent back to Highways Consents within 3 days to avoid Fixed penalty notices.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Successfully delivered on tasks within tight deadlines.

• Managed permit applications and ensured compliance with local regulations.

Secured approvals from local authorities before project commencement by cross-checking and plotting geographic coordinates for accuracy.

• Developed and distributed trackable working programme to enhance visibility on planned works and permit application statuses.

Communicated across multiple internal and external channels including local Councils, Traffic Management managers and field operatives to ensure total alignment on upcoming roadworks.

• Coordinated planning sessions to create detailed work schedules that align with project timelines.

Monitored progress of projects through detailed tracking system.

• Designed and maintained daily tracking system to monitor ongoing works, progress stages and upcoming deadlines.

Collaborated with stakeholders to align on project objectives and timelines.

• Sourced and ordered materials and equipment for projects.

Managed the placement of orders for materials, equipment and items for the successful delivery of scheduled works.

• Managed end-to-end registration of street works notices and permits, ensuring timely compliance for utility projects.

Coordinated permits for utility projects, ensuring compliance with local regulations.

• Reviewed and verified geographic coordinates for permit applications daily, guaranteeing accuracy before local authority submission.

Ensured compliance by conducting daily reviews of geographic coordinates for permit applications.

• Managed customer accounts throughout entire lifecycle, driving satisfaction and retention.

Owned customer enquiries from initial request to booking and final collection scheduling within 10-day SLA.

• Handled payment processing and invoice management, ensuring timely financial operations.

Processed upfront banking payments for small business clients and managed invoice distribution for large accounts utilising credit limits.

• Dispute and credit resolution

Handled post job reconciliations, accurately raising credit notes to return funds to customer accounts whenever final costs fell below the initial quotes.

• Managed incoming communications to schedule appointments with Health coaches, fostering strong client engagement.

Oversaw the team email inbox, ensuring all customer enquiries were reviewed, actioned and resolved within a strict 24-hour response window.

• Oversaw team email inbox, ensuring customer enquiries were reviewed and resolved within 24-hour response window.

Coordinated service delivery schedules, enhancing client appointment availability.

• Utilised Microsoft Excel daily to track, calculate and report performance metrics for both inbound and outbound communication streams. Data analysis and reporting

• Provided efficient front-of-house service to high volume of daily customers, handling mail, retail and financial transactions.

Delivered customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.

• Managed cash drawers, balancing daily intake against receipts and adhering to regulatory security protocols for financial integrity.

Maintained financial accuracy through meticulous transaction recording and daily verification of figures, ensuring error-free operations.

• Career break to raise my family

• Conducted multi-stage technical quality checks on steel reinforcement frames and cast concrete beams, ensuring compliance with engineering standards on the Guided Bus-way.

Held final approval power to pass or reject critical structural components against engineering standards.

• Conducted thorough inspections of raw materials to ensure supplier compliance.

Conducted inspections to verify raw materials met supplier standards.

• Compiled detailed inspection reports using Microsoft Excel, facilitating tracking of inspection findings and progress towards quality goals.

Supervised full production timeline from initial mould setup through through 24-hour curing cycles.

• Managed logistics for transporting structural units to curing zones safely.

Coordinated safe transfer of approved structural units to designated external curing zones.

• Managed a team of construction operatives within a specialised concrete production facility.

Supervised construction team on site, ensuring timely completion of tasks and adherence to safety protocols.

• Structural inspection

Process coordination

• Sign-off authority

Compiled comprehensive reports using Microsoft Excel detailing all inspection findings which helped track progress towards set goals.