MICHELLE SPENCER
Rockferry
Summary
A mother of three children, one of which has learning difficulties. I have a strong desire to help other families who are struggling to cope. Up until my own kids started school, I assisted at Wirral Christian Centre play groups. I've have taken a home start course to start to gain some experience in the social care field. Also I have spent time in the TA and completed a tour of Iraq as a royal engineer. During this time I gained a HGV license, then worked driving HGV's across Britain. With my military background and my own children combined, I've dealt with situations across a wide spectrum. I'm looking for a position, that is as challenging as it is rewarding. I want to put my personal experiences to practical use. I gave up my carers job to support my husband in the running of his own garage. Now the company is established, I am looking at getting my own carer back on track.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work history
OFFICE MANAGER
Merseyside engine parts
Wirral
01.2022 - Current
- Maintained strong line of communication and corresponded with executives, clients and vendors
- Reviewed time sheets and prepared rotas to optimise staff resourcing
- Maintained existing customer relationships and effectively addressed concerns and queries
- Managed office inventory and replenished items as needed
- Managed cloud-based storage and digital and paper filing systems
- Updated customer contacts and delivery dates in company database
- Answered phones, messages, transferred client calls and assisted with queries
- Negotiated with suppliers and purchased orders to maintain supply and inventory
- Issued invoices, monitored accounts receivables and tracked budget to promote bookkeeping tasks
- Oversaw office functions to maintain compliance with company policies
- Provided support to senior-level management
- Contacted suppliers to confirm lead times and stock availability.
LEARNING SUPPORT ASSISTANT
Wirral met
Wirral
01.2017 - 01.2022
- Provided support for students with special educational needs both in class and in 1:1 situations
- Provided modified materials catering to special educational needs, including worksheets, games and visual prompt cards
- Facilitated inclusion in small group activities with peers and supported interaction, improving pupil integration
- Organised and maintained an inclusive learning environment across the whole school environment, improving student well-being
- Maintained confidentiality and sensitivity to pupils' needs as well as school safeguarding procedures
- Supported lead teacher in behaviour management and keeping pupils on task based on individual expectations
- Looked after pupils during educational visits and out of school activities.
HOME CARE ASSISTANT
ASPIRE
Wirral
06.2016 - 01.2022
- Changed catheters and stoma bags carefully to prevent infection and respect dignity of clients
- Supported 12+ clients each week to stay safe and warm in their own homes during COVID-19 pandemic.
ROAD CLEANER
Go Plant
Wirral
04.2010 - 11.2012
- Go plant, road sweeper, maintaining vehicle, dealing with customers
- Worked quickly to complete high volume of cleaning work to impeccable standards.
DRIVER
Hensons days to days
03.2010 - 02.2012
- All over UK in van and 7.5 tones with trailer.
HGV DRIVER
Driver Hire Agency
03.2009 - 12.2010
HGV DRIVER AND FLT DRIVER
Henrob Deeside
12.2005 - 03.2009
- Multi drop, unloading/reloading.
STORES ASSISTANT, STOCK
ALDA Birkenhead
12.2004 - 11.2005
- Taker, handling money.
INSTALLATION ENGINEER/REPAIR ENGINEER
Inter Group Communication Southport
05.2001 - 05.2003
- Cable running, programming, faultfinding.
Education
level 3 - Child counsellor
CPD accredited certification of achievement
05.2024 -
level 2 - Children and Young People Mental Health
Sysco
02.2024 - 05.2024
LEVEL 3 - DEPLOMA IN ADILT CARE - undefined
OFQUAL CEA REGULATION
level 2 - counselling skills frame works
Wirral Metropolitan College
Birkenhead 09.2021 - 09.2022
LEVEL 2 English - undefined
Wirral met college
INTRODUCTION TO SOCIOLOGY - INTRODUCTION - undefined
Wirral met college
LEVEL 2 - AWARENESS OF MENTAL HEALTH PROBLEMS - undefined
cachie, Wales
GCSES - MATHS - undefined
Wirral met college
HOME START WIRRAL, SUPPORT AND FRIENDSHIP FOR FAMILY - undefined
PARENTING COURSE - undefined
Wirral Christian centre
LEVEL 1 IT USERS - undefined
HNC - ELECTRICAL ENGINEERING - undefined
ENGINEERING - undefined
undefined
Glenrothes High School
Skills
- Maintained strong line of communication and corresponded with executives, clients and vendors
- Reviewed timesheets and prepared rotas to optimise staff resourcing
- Maintained existing customer relationships and effectively addressed concerns and queries
- Updated customer contacts and delivery dates in company database
- Kept clear records of medication administration and prescriptions to be collected to maintain strict treatment schedules
- Enabled clients to engage in diverse social, cultural and religious activities by maintaining active calendars tailored to their interests
- Sanitised commodes, urine bottles and bathroom surfaces meticulously to promote pleasant home environments
- Transported clients to doctor and dentist appointments on time and with all relevant documentation on hand
- Provided range of personal hygiene support, including bathing, shaving and dressing for clients with physical and sensory disability
- Prepared nutritious and enticing meals for 12 clients daily, adapting meal planning and shopping to client allergies, dietary needs and preferences
- Monitored client health conditions and reported concerns to manager
- Utilised wheelchairs, hoists and slings to assist client with mobility
- Submitted reports to manager regarding condition of client
- Administered medication, bathed and fed clients regularly
- Participated in training to acquire more knowledge and enhance skills
Custom
Merseyside Engines
Timeline
level 3 - Child counsellor
CPD accredited certification of achievement
05.2024 -
level 2 - Children and Young People Mental Health
Sysco
02.2024 - 05.2024
OFFICE MANAGER
Merseyside engine parts
01.2022 - Current
level 2 - counselling skills frame works
Wirral Metropolitan College
09.2021 - 09.2022
LEARNING SUPPORT ASSISTANT
Wirral met
01.2017 - 01.2022
HOME CARE ASSISTANT
ASPIRE
06.2016 - 01.2022
ROAD CLEANER
Go Plant
04.2010 - 11.2012
DRIVER
Hensons days to days
03.2010 - 02.2012
HGV DRIVER
Driver Hire Agency
03.2009 - 12.2010
HGV DRIVER AND FLT DRIVER
Henrob Deeside
12.2005 - 03.2009
STORES ASSISTANT, STOCK
ALDA Birkenhead
12.2004 - 11.2005
INSTALLATION ENGINEER/REPAIR ENGINEER
Inter Group Communication Southport
05.2001 - 05.2003
LEVEL 3 - DEPLOMA IN ADILT CARE - undefined
OFQUAL CEA REGULATION
LEVEL 2 English - undefined
Wirral met college
INTRODUCTION TO SOCIOLOGY - INTRODUCTION - undefined
Wirral met college
LEVEL 2 - AWARENESS OF MENTAL HEALTH PROBLEMS - undefined
cachie, Wales
GCSES - MATHS - undefined
Wirral met college
HOME START WIRRAL, SUPPORT AND FRIENDSHIP FOR FAMILY - undefined
PARENTING COURSE - undefined
Wirral Christian centre
LEVEL 1 IT USERS - undefined
HNC - ELECTRICAL ENGINEERING - undefined
ENGINEERING - undefined
undefined
Glenrothes High School
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