Michelle Slaughter

• Ensured efficient practice operations by coordinating administrative tasks.
• Managed patient records for improved healthcare service delivery.
• Maintained confidentiality of patient data with strict adherence to data protection laws.
• Liaised with medical professionals to facilitate seamless care delivery.
• Organised staff schedules, resulting in optimised work distribution and reduced overtime costs.
• Improved communication within the team through regular meetings and feedback sessions.
• Handled customer complaints, contributing to enhanced patient satisfaction levels.
• Assisted in recruiting new staff for a diverse and competent workforce.
• Coordinated training programs for continuous professional development of staff members.
• Played key role in achieving practice accreditation by maintaining compliance with health regulations.
• Facilitated smooth clinic operations by managing appointments and scheduling procedures efficiently.
• Updated protocols to meet changing healthcare standards, maintaining highest level of patient safety.
• Assisted Practice Manager in strategic planning initiatives, ensuring alignment with overall organisational objectives.
• Handled day-to-day administrative tasks; reliability ensured smooth clinic operations.
• Coordinated regular staff meetings and performance reviews to meet practice objectives.
• Communicated agreed practice policy to staff and introduced systems for support.
• Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.

• Coordinated team efforts for successful project completion within deadlines.
• Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
• Trained staff members in new technologies, enhancing overall technical proficiency.
• Enhanced system efficiency by implementing new software solutions.
• Managed IT resources to ensure optimal performance and reduce downtime.
• Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
• Maintained updated inventory of all IT assets; facilitated efficient
• asset management.
• Implemented policies and procedures to achieve compliant data management and sharing.
• Managed Qof
• Ran reports and audits to ensure good data quality
• Ran training sessions on the clinical system
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In 1984 I started work at the Family Practitioner Committee. I was based in the Admin department and dealt with patients registering with a GP in Birmingham.

The FPC then changed the the FHSA, then Birmingham Health Authority,

then BEN PCT. I did various roles throughout the years but my roles were mainly focused an GP clinical systems, data quality, training on new systems such as GP links and Choose and Book. My last role I undertook was as an IT facilitator. I looked after 24 practices in the North locality and looked at the quality of the patient data, created templates, training on the clinical system and ran various projects with the practices to ensure a high level of good data quality.