Michelle Shaw
Twickenham,Greater London
Summary
Retail supervisor with over 3 years of experience in a fast-paced food service environment. Demonstrated expertise in delivering exceptional customer service while leading and motivating teams. Skilled in problem-solving and maintaining rigorous food safety standards.
Overview
4
4
years of professional experience
Work history
Shift Manager
Greggs
Twickenham, Greater London
2024.03 - Current
Key Responsibilities
- Operational Control: Oversee shop operations, including opening/closing, and maintaining cleanliness and food safety standards.
- Team Leadership: Motivate and engage team members, providing training, and ensuring effective workflow.
- Customer Service: Lead by example in delivering fast and friendly service across in-shop, delivery, and click-and-collect channels.
- Product Management: Manage ovens, prepare products, and ensure displays are fully stocked and appealing
Team Member
Greggs
Twickenham, Greater London
2022.10 - 2024.03
Key Responsibilities
- Customer Service: Providing friendly service and engaging with customers.
- Food Preparation: Baking products, making sandwiches, and managing the hot counter.
- Shop Cleanliness: Cleaning the seating area, toilets, and maintaining a hygienic, tidy shop.
- Sales & Operations: Operating the till, handling, and supporting digital channels
Volunteer
Operation Centaur
Richmond upon Thames, Richmond upon Thames
2022.01 - 2022.06
Horse Care and Management:
- Assisting in the day-to-day care of heavy horses (Shires) and ponies.
- Grooming and preparing horses for therapeutic work.
Field checks and ensuring the welfare of the horses.
General Yard Maintenance and Administration
- Helping maintain the stables, equipment, and environment.
Education
NCFE Level 3 Functional skills - Mathematics
Mencap Training Academy
Kingston upon Thames 09/2021 - 09/2022
NVQ Level 2 - Animal Care
Nescot College
Surrey 09/2020 - 06/2021
NVQ Level 2 - Land based Studies
Nescot College
Surrey 09/2019 - 06/2020
AQA Functional Skills Level 1 - English
Blossom House School
Merton, London 09/2019 - 06/2020
Skills
- Excellent fast paced customer service skills
- Managing team members using strong communication skills
- Highly flexible, 'get the job done' attitude
- Experienced problem solver in a retail environment
- Sets high standards ensuring store environment well presented
Accomplishments
Represented Great Britain from 2012 - 2020 playing Fastpitch Softball. Competed internationally including USA, Canada, Italy and Czechia
Affiliations
- Fastpitch and Slowpitch softball, dog walking.
Timeline
Shift Manager
Greggs
2024.03 - Current
Team Member
Greggs
2022.10 - 2024.03
Volunteer
Operation Centaur
2022.01 - 2022.06
NCFE Level 3 Functional skills - Mathematics
Mencap Training Academy
09/2021 - 09/2022
NVQ Level 2 - Animal Care
Nescot College
09/2020 - 06/2021
NVQ Level 2 - Land based Studies
Nescot College
09/2019 - 06/2020
AQA Functional Skills Level 1 - English
Blossom House School
09/2019 - 06/2020