Michelle Rodrigues
West Sussex,United Kingdom
Summary
Highly motivated, adaptable leader and detail-oriented professional with a proven track record in hospitality management, business operations, and successful team development. Brings extensive expertise in administration, operational coordination, and customer service across property, logistics, and hospitality sectors, with hands-on experience managing businesses, driving team performance, and delivering exceptional client outcomes. Adept at managing complex correspondence, scheduling, document compliance, and stakeholder relationships, even in fast-paced, remote environments. Currently managing private rental property operations and compliance while studying for CeMAP, demonstrating ambition to transition into mortgage broking and administrative support roles. Recognized for building trust, prioritizing multiple tasks, and inspiring team growth; eager to leverage transferable skills and passion for service excellence in a new sector—bringing a commitment to community engagement and first-class support as a Personal Assistant or within a dynamic brokerage setting.
Overview
16
16
years of professional experience
Work history
Property Manager
Self-Managed Property
04.2025 - 11.2025
- Oversee the end-to-end tenancy journey for clients, ensuring regulatory compliance, safe housing, and proactive communication with tenants and local authorities.
- Handle all documentation, rent collection, maintenance coordination, and confidential records.
- Negotiated lease contracts to secure favourable terms for property owners.
- Carried out property inspections for maintaining a high standard of cleanliness and repair.
- Conducted thorough background checks on potential tenants, mitigating risk of default or damage to properties.
- Streamlined administrative processes, improving efficiency within the office environment.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
Team Leader – Material Control
Rolls-Royce Motor Cars
Chichester
01.2023 - 03.2025
- Managed all operational activities and performance of the Material Control Section Team across multiple shifts, developing, motivating, and steering a team of 12 to exceed departmental targets and support seamless supply continuity for production.
- Improved customer satisfaction through close collaboration with the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Championed the personal and professional development of team members, conducting regular coaching, mentoring, and skills training sessions to build capability, foster engagement, and support individual growth within the department.
- Maintained daily cross-functional communication with Manufacturing functions, collaborating closely with Assembly group leaders, departmental managers, and suppliers, and leading escalation meetings to proactively resolve issues.
- Served as the primary escalation point for the Material Control Team on high-level supplier performance topics, ensuring timely and effective resolution of challenges.
- Drove adherence to company targets for Defects Per Unit (DpU) and department standards for parts availability, quality, and delivery.
- Led the creation and implementation of departmental strategies and continuous improvement processes to optimize cost, quality, productivity, and supplier relationships, achieving measurable improvements in operational outcomes.
General Manager
Côte Brasserie
Lewes
11.2016 - 01.2019
- Led operations in a high-volume environment, responsible for recruitment, compliance audits, and exceptional customer experience.
- Built strong client, supplier, and team relationships.
- Consistently achieved top KPIs, food safety, and customer satisfaction scores.
- Streamlined communication processes for improved team collaboration.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Directed day-to-day work of 35 employees and motivated teams to exceed objectives.
- Put in place clear controls for financial administration and business management.
- Established a positive work environment which promoted staff morale and productivity.
General Manager / Assistant General Manager
Wagamama
Chichester & Horsham
09.2009 - 01.2017
- Oversaw all aspects of daily operations, recruitment, scheduling, and professional development for teams.
- Mentored new managers, delivered high audit results, and led training for continuous quality improvement.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established successful partnerships with other companies for mutual growth.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Maintained compliance with industry regulations at all times.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 40 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
Education
Digital Marketing Certification -
Excel / Data Management Skills - undefined
CeMAP Qualification - undefined
Skills
- Inbox and schedule management
- Administrative support and compliance
- Record-keeping and process improvement
- Stakeholder and vendor communication
- Workflow management and research
- Confidential information handling
- Cross-functional collaboration
- Multitasking and workload prioritization
- Cultural sensitivity and community engagement
- Strong administration skills
- Commitment to continuous learning
- Client communication coordination
- Experience with CRM systems
- Discretion in managing sensitive information
- Pipeline management oversight
- Attention to detail in independent work
Accomplishments
- Winner of Côte Brasserie’s company-wide Christmas Sales Menu Competition, surpassing all other locations from new opening restaurants in KPI-driven revenue during the festive trading period. Awarded an all-expenses-paid trip to New York, including a five-star hotel stay and $1,000 spending money, in recognition of commercial excellence.
- Achieved first place in Wagamama’s national Takeaway Sales Competition, leading the restaurant to outperform in KPI-driven takeaway revenue and customer engagement through targeted sales strategies.
References
References available upon request.
Timeline
Property Manager
Self-Managed Property
04.2025 - 11.2025
Team Leader – Material Control
Rolls-Royce Motor Cars
01.2023 - 03.2025
General Manager
Côte Brasserie
11.2016 - 01.2019
General Manager / Assistant General Manager
Wagamama
09.2009 - 01.2017