Michelle Roberts
Ipswich,Suffolk
Summary
Compassionate registered nurse focused on patient centered care, delivering high quality nursing standards to improve patient outcomes and satisfaction, with 22 years of background experience in mental health care, combined with 14 years of registered nurse experience including practical general nursing clinical skills, specifically involved in complex nursing care in the past 2 years.
Demonstrated experience in physical, psychological, psychosocial and educational aspects of nursing care for patients and families. Demonstrates exceptional verbal and written communication skills, alongside a proven ability to work under pressure while maintaining high quality standards. Adept at problem solving and staff management. Experienced in both team working and independent roles, with excellent environmental awareness and computer literacy.
Dedicated team player, pro active and hands on task completion.
Committed to delivering outstanding patient care through effective time management and multi-disciplinary team collaboration.
Overview
24
24
years of professional experience
Work history
Registered nurse, clinical lead, acting deputy
Healthcare Homes
Ipswich, Suffolk
2024.04 - 2026.03
- Implemented individualised care plans; tailored interventions to unique patient situations and expectations.
- Documented and evaluated effectiveness of care plans and interventions.
- Assessed patients' condition and reported changes to senior management, family and physician as appropriate.
- Established positive rapport with patients and families through active listening and compassionate care.
- Delivered compassionate end-of-life care, eased distressing experience for families and patients alike.
- Administered medication for symptom management.
- Facilitated adequate pain management for assigned patients to minimise discomfort.
- Monitored patient vitals and necessary signs, completed blood tests, wound swabs, catheterisation and ANTT.
- Liaised with multidisciplinary team to improve patient outcomes.
- Involved clients in decision-making to promote independence.
- Proved clinical nursing skills including PEG management and syringe driver set up and monitoring.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Responded quickly to emergencies, safeguarded patient well-being.
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
- Applied wound management protocols and procedures to facilitate patient recovery goals.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Completed comprehensive patient assessments prior to admission to determine individual needs and formulated care plans with physicians, case managers and social workers.
- Assisted in recruitment processes to ensure selection of competent clinical staff.
- Managed scheduling and rostering tasks, contributing to improved efficiency of nursing department.
- Conducted regular audits of clinical practice, ensuring adherence to healthcare regulations, Improving quality standards with thorough audit processes and performance reviews.
- Handled annual appraisals for employees and facilitated personal development plans in compliance with mandatory training.
- Coordinated and performed patient admissions, transfers and discharges.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supervised team members for optimal task completion.
- Coordinated with different departments, ensuring seamless communication flow.
- Enforced company policies for a safe and productive work environment.
- Facilitated staff meetings, including nurse meetings, clinical and nutritional meetings and care plan review meetings, leading to improved collaboration.
- Conducted regular audits, maintaining appropriate stock supplies
- Conducted incident analysis including information gathering, completing root cause analysis and using this information to improve patient care and reduce further incidents.
- Completed safeguarding referrals
Registered mental health nurse
Bramacare
Ipswich, Suffolk
2023.11 - 2024.04
- Consulted with healthcare team to assess and execute proper patient care plans.
- Strictly followed medicines management requirements to consistently meet professional standards.
- Informed patients of rights to provide protective measures.
- Considered differential diagnoses and provided clinical recommendations.
- Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
- Established positive rapport with patients and families through active listening and compassionate care.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
- Ordered, dispensed and administered prescribed medications.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
Registered Mental Health Nurse
Healthcare Homes
Ipswich, Suffolk
2022.02 - 2023.11
- Coordinated 12 hour shifts supporting 26 residents on the floor, being flexible and prioritizing residents needs with changing conditions and/or emergencies occurring whilst ensuring regular routines are maintained such administrations of medications.
- Recognised patient condition changes requiring intervention from doctors and other healthcare professionals to provide holistic care.
- Recorded patient medical information and vital signs.
- Created person centred risk assessments for individuals for their specific needs to effectively reduce risk in the least restrictive manner.
- Completed monthly nutritional meetings with senior staff to implement nutritional plans for residents that are high risk of malnutrition utilizing MUST, and review ongoing progress for residents with low BMI scores.
- Applied wound management protocols and procedures to facilitate patient recovery goals.
- Involved and educated family and carers in best care practices for older adults.
- Implemented and evaluated patient care plans for optimum treatment planning.
- Administered and recorded prescribed medications following recommendations and guidelines.
- Recorded all care information accurately in appropriate format.
- Encouraged patients to keep feelings of independence and self-esteem by doing things for themselves.
- Collaborated closely with other healthcare professionals to achieve desired patient outcomes.
- Contributed to monitoring patient experience to continuously improve delivered quality of care.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
Registered Nurse
First Care Homes
Ipswich, SFK
2021.05 - 2022.02
- Managed the dementia community floor of the care home consisting of 23 beds, as nurse in charge, being responsible and reactive to individuals immediate care needs along with long term management of progressive illness'
- Implemented and updated treatment plans in collaboration with doctors.
- Responded to emergency situations quickly within appropriate procedures.
- Applied wound management protocols and procedures to facilitate patient recovery goals.
- Developed and implemented successful patient care plans.
- Worked closely with fellow nurses, doctors and clinicians to ensure consistent communication and promote continued best care practices.
- Counselled caregivers and families on end-of-life planning and informed them of patient care options.
- Completed comprehensive patient assessments to determine individual needs, formulating plans of care in collaboration with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
- Tested glucose and administered injections.
- Promoted adoption of healthy behaviours, engagement in self-care and adherence to care plans in patients by applying behavioural strategies such as one to emotional support.
- Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Assessed patients' condition and reported changes to clinical lead, family and physician as appropriate.
- Safely operated hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
- Implemented and maintained core measures in patient safety, patient satisfaction and holistic approaches to nursing.
- Maintained outstanding patient care levels through attentive, compassionate monitoring of physical and mental wellbeing.
- Monitored patient vitals and necessary signs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Assisted team with developing balanced care plans incorporating physical, mental, and social needs.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
Staff Nurse Band 5
Norfolk and Suffolk NHS Foundation Trust
Ipswich, Suffolk
2012.10 - 2021.02
- Monitored patient health, wellbeing and risk factors, employing observation skills, mental health knowledge, carer feedback and personal knowledge of service users to accurately recognise deterioration and initiate increased support, preventative measures, immediate emergency care when required.
- Implemented and evaluated care plan efficiencies, with both service users and their family's, where applicable, identifying and addressing individual concerns to improve treatment outcome.
- Managed and Documented incidents on Lorenzo and completed incident forms in real-time to maximise efficiencies, promptly escalating issues to senior staff. This included making decisions about service users current care plans and making immediate changes to coincide with service users current presentation to prevent further deterioration in their mental state or to prevent harm due to increased risk. These decisions could include increasing support and observation levels, administration of medication or adjustment of service users current leave status.
- Managed and supervised other team members including band 3 support workers, ensuring that team members were supported and able to complete their roles to the highest standard.
- Trained, mentored and led nursing students completing placements on the ward, to deliver high-quality care, consistently promoting patient independence.
- Supported patients with acute metal health conditions such as First episode psychosis, Schizophrenia, Depression, Bipolar, and Personality disorder, planning and implementing strategies for optimum recovery.
- Worked closely with service users and their families, when appropriate, other members of the MDT and other service providers, such as home treatment and community services to ensure consistent communication for continued best care practices.
- Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Guided services users through admission process, providing them with information and reassurance on a level that was understandable and service user's were able to process at that time according to their mental state.
- Assisting service users leading up to discharge, helping them manage increased anxiety and personal concerns and assisting with the discharge process, providing them with information on follow up plans, sign posting to other agencies, information on who to contact for support and what to do in emergency situations.
- Managing shift coordination, taking responsibility for 21 service users, which included delegation of tasks to other staff members, facilitating services users allocated leave from the ward and arranging extended overnight leave, which included ensuring transport was arranged, support was in place for service user's, medication was ordered and ready and ensuring service user's where aware of what medications to take and when as well as formulating contingency plans. Also ensuring that service users attended appointments, therapies and reviews with appropriate support, along with making sure that physical health tests and checks were completed and that services users personal request and issues were acknowledged and supported. Also managing any incidents that occurred on the ward during the shift such as incidents of self harm, violence and aggression or service users failing to return from leave.
- Handling confidential information regarding service users personal information and mental health status.
- Completed mandatory training and extra training requested.
Healthcare Assistant
Sanctuary Care
Ipswich, Suffolk
2004.11 - 2012.10
- Provided personalised care and support to older individuals, with various levels of both mental and physical disabilities, including service users dementia and Schizophrenia, those who were unable to feed themselves and needed assistance with personal care, helping them retain maximum independence.
- Promoted physical and emotional health and wellbeing of service users through 1 to 1 support.
- Safely and securely moved and handled residents in line with stringent moving and handling regulations and requirements. This included the use of hoist's, sliding sheets and standing aids.
- Actively developed professional healthcare competencies through experience and completing NVQ level 2 in heath and social care.
- Built caring and supportive relationships with residents to provide mental stimulation and enhance daily life.
- Assisted in day-to-day care and support, carrying out washing, and bathing and feeding support to service users that required support.
- Monitored residents condition's through observation, direct communication and interaction, escalating any health or wellbeing concerns to the staff nurse.
- Assisted the staff nurse in maintaining accurate, up-to-date and complete documentation for service users to ensure that care plans were accurate and up to date.
- Was independently responsible for the care and wellbeing of 8 residents per shift, ensuring that their needs were met, were maintaining the best quality of life possible and received regular stimulation to promote independence and communication skills, reporting any concerns to senior staff.
Bar Staff Member
The Black Horse
Ipswich, Suffolk
2005.11 - 2006.08
- Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
- Collected money and made change.
- Performed closing duties including cleaning, sanitising and replenishing.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Maintained full knowledge of bar and menu items and made recommendations.
- Maintained bar stocks, replenishing daily as necessary.
- Made engaging connections with guests to create loyalty.
- During busy periods such as pre and post football matches managed large amounts of orders within a short time whilst maintaining a calm an composed manner.
Cleaner
Ipswich school
Ipswich, Suffolk
2004.12 - 2005.09
- Prepared effective cleaning solutions, mixing chemicals to achieve optimal cleaning and sanitisation results.
- Disinfected and sanitised around 20 classroom areas through the school.
- Safely handled and stored cleaning chemicals and equipment.
- Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
- Managed time effectively to ensure that all cleaning tasks were completed to high standard within allocated time allowance.
Laundry Assistant
K Laundry
Ramsgate, Kent
2002.08 - 2004.09
- Operated, repaired and cleaned equipment to maintain optimal machine and device performance.
- Completed around 50 customers orders a day and packed them according to strict timeline to ensure orders were completed on time.
- Was able to be flexible and switch jobs when required to assist in smooth running of the laundry.
- Maintained good time keeping.
- Able to work under pressure in a busy environment and maintain high quality standards.
- Adhered to health and safety regulations.
Education
Diploma of Higher Education - Nursing (Mental Health)
University Campus Suffolk
Ipswich, Suffolk2012
NVQ Level 2 - Health And Social Care
City And Guilds
Ipswich, Suffolk2005
Higher National Diploma - Animal Care
Canterbury College
Canterbury, Kent2002
GCSE -
Ellington High School for Girls
Ramsgate, Kent2000-06
Skills
- Adapting to changing situations
- Prioritising patient needs
- Multi-disciplinary team experience
- Ability to work under pressure
- Patient care planning
- Safeguarding vulnerable adults
- Active listening
- Medication administration
- Problem solving
- Excellent environmental awareness
- Staff management and supervision
- Student mentoring and teaching
- Phlebotomy certified
Timeline
Registered nurse, clinical lead, acting deputy
Healthcare Homes
2024.04 - 2026.03
Registered mental health nurse
Bramacare
2023.11 - 2024.04
Registered Mental Health Nurse
Healthcare Homes
2022.02 - 2023.11
Registered Nurse
First Care Homes
2021.05 - 2022.02
Staff Nurse Band 5
Norfolk and Suffolk NHS Foundation Trust
2012.10 - 2021.02
Bar Staff Member
The Black Horse
2005.11 - 2006.08
Cleaner
Ipswich school
2004.12 - 2005.09
Healthcare Assistant
Sanctuary Care
2004.11 - 2012.10
Laundry Assistant
K Laundry
2002.08 - 2004.09
Diploma of Higher Education - Nursing (Mental Health)
University Campus Suffolk
NVQ Level 2 - Health And Social Care
City And Guilds
Higher National Diploma - Animal Care
Canterbury College
GCSE -
Ellington High School for Girls